National Life Group Customer Service Representative Reviews | Glassdoor

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National Life Group Customer Service Representative Reviews

Updated Nov 6, 2019

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4.0
100%
Recommend to a Friend
100%
Approve of CEO
National Life Group CEO Mehran Assadi
Mehran Assadi
1 Ratings
  1. "Good for recent college grads"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service Representative in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at National Life Group full-time for less than a year

    Pros

    -flexible schedule - great culture - growth opportunities - free gym - team work environment

    Cons

    -commute - 45 min lunches - overwhelming at times

    National Life Group2019-09-30
  2. "Great stepping stone, but not your final step."

    StarStarStarStarStar
    • Culture & Values
    • Compensation and Benefits
    Current Employee - Customer Service Representative 
    Doesn't Recommend

    I have been working at National Life Group full-time

    Pros

    -Consistent Pay/Schedule -Weekends Off -Company Culture-halloween parade, company picnic, free catered lunch from time to time -great job to transition from college too; $20hr

    Cons

    -Management micromanages and is often passive aggressive when providing "constructive criticism" -No room for advancement. If you wish to move to another department that will be met with much adversity and nit picking performance evaluations. For example "you were 2 minutes late from lunch 2 times last month that's not someone we see moving on in the company" or "you lost your badge and we can't in good mind let... you move to another department" -Unclear performance evaluation. There is never a rubric or formal document provided so that we know exactly what is expected of us on calls. Such as how long we are on "after wrap call" or when we are supposed to clock out when following up on a call escalation.

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    Advice to Management

    If the expectation is that your customer service representatives have a bachelors degree why is that same expectation not upheld for management? The contact center is a great place to start and get to know the company. However the between the micromanagement and aggressions it makes for a toxic work environment, it makes it difficult to want to stay with the company. Hire management that knows how to have hard... conversations and give accurate performance evaluations in a professional manner that is genuine and not belittling.

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    National Life Group2019-11-06
  3. "Great Overall Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Life Group full-time for more than 3 years

    Pros

    great Culture overall. People are really friendly and want to work

    Cons

    Not a lot of growth after customer service

    Advice to Management

    Hire and believe within the company

    National Life Group2019-07-25
Found 3 reviews