National Marrow Donor Program Reviews | Glassdoor

National Marrow Donor Program Reviews

Updated June 22, 2018
66 reviews

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3.6
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Jeffrey W Chell
43 Ratings

66 Employee Reviews

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Pros
  • "Flex-time, work-from-home and a non-invasive management style are present on many teams" (in 10 reviews)

  • "Great Mission and place to work" (in 9 reviews)

Cons
  • "No work life balance in the donor services department" (in 5 reviews)

  • "Due to its status as a non-profit, the salaries are rather limited" (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Mission. Fun Company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Marrow Donor Program full-time

    Pros

    Everyone, generally speaking, is very nice. We all work towards a socially-positive mission and that cuts down on the amount of politicking and job-related stress. How stressful can your office job really job be if you're ultimately working to save lives?

    The building itself is in a great location.

    The culture is exceptional. Flex-time, work-from-home and a non-invasive management style are present on many teams.

    The pay is phenomenal if you are qualified and understand the basics of salary negotiation.

    Tons of learning opportunities - both on and off the job. There is a concerted effort to invest in employee education.

    Transportation rebates/discounts.

    This place is wonderful.

    Cons

    Cons are tricky as they largely depend on an individuals' manager. My experience has been nothing but a positive one. There are no major cons at an organizational level.

    Some people say that the organization is complex. Truth be told, it is not any more complex than a Fortune 500 company or even some SMBs I've worked at. It's incredibly interesting to learn about the organization.

    Advice to Management

    Keep it up!


  2. "Terrible company culture and management but organization does great work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Community Engagement Representative
    Current Employee - Community Engagement Representative
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at National Marrow Donor Program full-time (More than 5 years)

    Pros

    Remote working environment. You make your own work life balance.

    Cons

    This is such a terrible company with a good mission to work for that you will ever come across. It’s disheartening how the middle/senior management is running the staff into the ground. Little to no acknowledgment of your accomplishments. However if you do not meet unrealistic metrics for recruitment you are put on a PIP plan and fired instead on management being evaluated because their lack of knowledge and inability to assist and guide you to meeting recruitment numbers. They have management in place that has never done your job or never done it well so cannot give any direction other than to ask the few higher performing colleagues from the CER group what they are doing and try to replicate that in a totally different market. They have management that was selected because of their ability to speak the jargon or because they have been around for years and made friends with senior management.

    I don’t understand what management does all day except send emails and have meetings. They don’t put in place anything strategic nor anything that actually works on the ground.

    HR doesn’t care. In fact, they have very nasty and snarky email replies to simple email communication.

    Unrealistic metrics to obtain. Totally unsupported in the field. Hires competitors as “partners” to do your same job in your same market who they pay less to do the same job so there’s always a constant threat of losing your job.

    Speaking of the threat of being laid off, there has been 2 years of the looming thought of layoffs especially after they reduced their workforce drastically. The management doesn’t give any guidance or know themselves where the company is headed. New policies implemented without planning or processes put in place. Constant uncertainty of when you will hear about layoffs or just get rid of the department alltogether. Fear of layoffs every 6 months. Every 6 months they come up with a new way to do your job electronically so they can get rid of you and any local presence. You fear layoffs especially if you are not a part of the group of “liked” employees that chummy up with higher management.

    No ability to advance in your career. This is a dead end job unless you can get chummy with upper management.

    Don’t think about an annual pay increase. Don’t even think of getting a merit increase based on your performance. Every year the same song and dance for the same couple of dollars.

    Advice to Management

    Get new middle managers that actually know how to lead. That know how to do the job. Get management that doesn’t pass the buck. Managers come up with “great ideas” without forethought. These ideas are not thought out or planned out. The ideas do not include opinions from direct reports. Managers think they own you and can direct you to do whatever they want you to. Management is extremely vindictive and calculated.

    Hopefully the new CEO will help weed out these bloodsuckers in the organization that have been hiding behind their tenure and not much else.

  3. Helpful (1)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Management in Minneapolis, MN
    Current Employee - Project Management in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Marrow Donor Program full-time (More than 5 years)

    Pros

    Great Mission and great people

    Cons

    Organization is going through a lot of change


  4. Helpful (1)

    "Flexible supportive work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Research Coordinator III in Minneapolis, MN
    Current Employee - Clinical Research Coordinator III in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Marrow Donor Program full-time (Less than a year)

    Pros

    This company has flexible work schedules, good benefits, and focus work on an interesting field of research. They also have a great mission.

    Cons

    Lower end of salary range, but still good compensation overall. No serious concerns or complaints about working with this company.

    Advice to Management

    Create an environment that allows for faster testing / implementation of changes.


  5. "Contact Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at National Marrow Donor Program full-time (Less than a year)

    Pros

    Good cause
    Good benefits for nonprofit

    Cons

    No work life balance in the donor services department
    Aggressive fast paced work environment that does not prioritize the donor experience or employees
    The department is only concerned about numbers and how quickly donor cases can be resolved in a few days. They only come up with short term solutions versus long term solutions

    Advice to Management

    Stop and think about what really makes rational sense in terms of how employees work with donors.
    Stop focusing on numbers and how quickly things can be done just to impress higher ups that only have a business mindset, and who do not genuinely care about the patients at the receiving end.


  6. Helpful (3)

    "Case Management Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Minneapolis, MN
    Former Employee - Case Manager in Minneapolis, MN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at National Marrow Donor Program full-time (More than 5 years)

    Pros

    Extremely friendly staff! This particular department is about 95% women (at least when I still worked there). Encouraged you to improve yourself. Helping others. Can work from home up to 3 days per week. Awesome benefits right away.

    I have heard numerous times other departments are much better to work in.

    Cons

    There are minimal ways to be promoted. There are MANY case managers, and the next step up would be a team lead-only 1 for each 4-5 teams. Each team is lead by a manager. Then it's the director and VP of the department. That's it. So if you don't have additional skills to be used in other departments you're kind of stuck.


  7. "HR department is a disaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Minneapolis, MN
    Former Employee - Project Manager in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at National Marrow Donor Program full-time (More than 10 years)

    Pros

    The mission of the organization is amazing. That is the greatest "Pro" about working at Be The Match.

    Cons

    The HR department leaves a lot to be desired. One of many examples is they haven't gotten W2's out to staff because of an HR error. It's a cumbersome process to get an interview and they have mid-management staff in roles that they aren't adequately equipped for. It makes it a challenge for growth within the organization.

    Advice to Management

    They won't look at input so I don't see the value in giving them advice.

  8. Helpful (2)

    "Happy I'm no longer there..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at National Marrow Donor Program full-time

    Pros

    Fun location. Decent people. Good mission. Pleasant work space. Good benefits.

    Cons

    With all the above pros, why were so many people miserable there? Why is turnover so high? Because the expectations from lower and middle management were unrealistic. Things had operated as a small company for many years without decent processes that would scale. Now that the organization has grown, it's become a hodgepodge of complexity that lends itself to additional work, human error and lack of vision how to make it better. The only way to overcome it is longer hours and higher expectations on staff, with no desire to actually make it better or more efficient. Burn out and frustration is high. No thanks.

    Advice to Management

    Don't be afraid to let go of the small company mindset, and invest in new lower and middle management. Those who have been with the company 15+ years don't understand how other companies operate. It doesn't have to be so difficult and complex.


  9. Helpful (2)

    "Feathers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Minneapolis, MN
    Current Employee - IT Analyst in Minneapolis, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at National Marrow Donor Program full-time (More than 5 years)

    Pros

    An excellent environment where they value their employees.
    Little internal politics, focused on the patients.
    Excellent location, new building.
    Great benefits.
    A chance to make a difference.

    Cons

    Non-profit, so not Silicon Valley pay.
    Can take awhile to move on things.
    You have to pay for parking downtown.

    Advice to Management

    Love the new CEO☺


  10. Helpful (2)

    "Mission Driven Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Marrow Donor Program full-time

    Pros

    Coworkers are kind and polite. Good time off and work-life balance. If you want to make an impact, the harder you work, the more you'll achieve.

    Cons

    Some of the departments and even groups within departments can get silo-ed and getting anything new through IT is tough

    Advice to Management

    Fix the 'not my problem' attitude of IT. If you build something that has problems, fix them before moving on.


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