National Merchant Services Reviews | Glassdoor

National Merchant Services Reviews

Updated November 12, 2018
14 reviews

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2.7
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  1. Helpful (7)

    "Appointment Setter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Appointment Setter
    Current Employee - Appointment Setter
    Recommends
    Positive Outlook

    Pros

    The job deals with people which I love and its co-workers are good when working as a team. I love the job cause I can communicate with all race and enjoy talking with people.

    Cons

    The olny downsides of the job is people can get aggressive and curse you out and hang up on you, You just have to over come that and keep on with the next client.

    Advice to Management

    There is growth when the manager feels you should advance thats the opportunity to take the job title until you reach where you would like to be. All the employee has to do to advance is keep getting appointments and be on time.


  2. "Appointment Setter"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook

    I worked at National Merchant Services full-time (Less than a year)

    Pros

    Location was perfect me living in brooklyn.

    Cons

    I hated the environment and low pay.

  3. "Awesome People to Work with and for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Brooklyn, NY
    Former Employee - Supervisor in Brooklyn, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at National Merchant Services full-time (More than a year)

    Pros

    They had a awesome keep on rate. Wonderful Training and Advancement

    Cons

    It was a sales atmosphere so at times there was plenty of pleasure.

    Advice to Management

    I was promoted to call center supervisor


  4. Helpful (2)

    "Enjoy the traveling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandising Specialist/Store Reset in Acworth, GA
    Current Employee - Merchandising Specialist/Store Reset in Acworth, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at National Merchant Services full-time

    Pros

    Get to travel and stay out of town alot always on the move. Great co workers and positive people working with company.

    Cons

    Not a job you would stay at forever.


  5. "good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager in Houston, TX
    Current Employee - Territory Sales Manager in Houston, TX
    Recommends
    Positive Outlook

    I have been working at National Merchant Services full-time

    Pros

    Money to be made if you get up and go get it. Not for people who need to be told what and when to do something

    Cons

    Commission job but you can make some good money if you get up and move


  6. "Appointment Setter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    Its base pay plus commission. So you pretty much get from the job what you put it. it is cold calling,

    Cons

    sometimes leads are flaky. you work really hard and get fired at anytime


  7. Helpful (3)

    "Appointment Setter"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at National Merchant Services part-time

    Pros

    Base Salary plus commission on appts

    Cons

    Calling businesses all across the country on an automatic dialer, who did not ask to be called. They only try people out to see who can make 2 initial appointment in 3 days.

    Advice to Management

    Didn't really work, so can't give advice.

  8. Helpful (11)

    "Nightmare Call Center On West 36th Street"

    StarStarStarStarStar
    Former Employee - Appointment Setter in New York, NY
    Former Employee - Appointment Setter in New York, NY

    I worked at National Merchant Services full-time (Less than a year)

    Pros

    * 'Opportunity' abounds as job listings are posted ubiquitously

    * Non-discriminatory hiring practices, very diverse workplace (LGBT friendly)

    * A potential short-term solution for those in desperate need of immediate employment, or those whose employment prospects are limited due to a lack of skills/criminal background issues

    Cons

    Cons

    * Ownership is oblivious to the production limits inherent in the horrific culture their policies foster, policies that ultimately hurt their own interests

    * Even by call center standards, the turnover rate from week to week is extremely high. Among those who remain, orders from the top cause management to threaten staff employment on a near daily basis

    * This is the living definition of a depressing/dead end job

    National Merchant Services is one of those telemarketing jobs inside sales professionals will find easy to secure when in need of 'something' for immediate income. Pay is low (minimum wage plus a $10 bonus per qualified appointment) and the office environment is remarkable for its bi-polar nature.

    The initial interview is a rubber stamp process to set applicants up for a training day. Every Monday and Wednesday sees an influx of new people who hit the phones. The rookies will arrive at 10 am for an introductory meeting in the conference room for a product briefing and explanation of workplace protocol. Newbies will then be assigned to Team Leads who go over the sales pitch and guide the trainees through the day. While working, the rookies will only make payroll if/when they attain two appointments across the span of a few days. Those who don't, tough luck. I'm not sure why NY Labor allows this practice as at the margins it equates to exploitation of vulnerable people who work without any form of compensation. It was not uncommon to see upwards of 20 people in a new training class, half or more leaving at the lunch break, with less than a handful ever making payroll. This is one of the reasons why the ads for employment continue on and on.

    Job security at all levels is always in a state of peril. There is an astounding disconnect between the 'on the ground' conditions floor managers face, and what a willfully ignorant ownership expects. Trickling down, workers will be praised one day, then terminated the next. Team leads will be scolded on the floor in front of their juniors. Termination will be threatened/hinted at in morning and late day meetings (with late meetings often running past the 6 PM period that workers are on the clock). The dialer will be filled with burnt out campaigns and low/zero probability prospects, but lack of production will be blamed on worker complacency and incompetency. Qualifying criteria for leads will change constantly, as will critiques on how to qualify. A weekly bonus that was listed on the employment expectation sheet upon being hired was eliminated without explanation, and was replaced with absolutely nothing. In classic sweatshop fashion, two daily optional fifteen minute breaks are afforded to the appointment setters, but the workers must 'clock out' so that the breaks will be deducted from their pay. In general the workers are not happy, they are looking/waiting for something else, have no faith/trust in the ownership, and perform at much less of a level than they would if there was a more supportive/stable/normal work place environment.

    At the same time, in the context of all of the above, there is a demand from ownership for ever greater levels of effort and production. Ownership will wax poetic during product knowledge lessons and rebuttal sessions, with dreams of more/better leads being monetized in the future. At the same time, the workers see standing before them cheap/greedy/stingy disingenuous company men who don't want to compensate their expected efforts, and who consistently demonstrate through their policies and actions that they couldn't care less if their underlings hit the unemployment line tomorrow. NMS has fostered a climate of resentment and distrust with their employees at every level that makes anything resembling a win-win bond that would elevate production beyond a token level an impossibility.

    Advice to Management

    The NMS experience offers a textbook lesson on how to structure a call center for underperformance and planned failure. While it makes good business sense for ownership to focus on minimizing payroll expenses relative to production, nickel-and-diming employees to excess costs far more in medium and long-term income than what is being saved upfront. My advice to ownership is to take a moment to reassess your approach. Honestly rebuttal the existing logic behind your call center plan, and consider learning from others in the industry who are drawing from the same talent pool, yet don't face nearly the same opportunity costs while reaping embarrassingly higher returns on their investment. My advice to management, you are not crazy, the environment is insane and the reasons for failure (despite their denials and excuses) start at the top. My advice to job seekers is to take an interview here only if you need something immediately as a stop-gap. If you have a pulse, you will get hired, but won't want to stay very long!


  9. Helpful (6)

    "It is what it is."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Appointment Setter in New York, NY
    Former Employee - Appointment Setter in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at National Merchant Services full-time

    Pros

    Great employees (hardworking), a bit aggressive which is the standard for NYC. You will either stay or leave with thicker skin, perhaps a bruised ego if you are not from NYC or accustomed to a sales environment. Also you have to demand the money you may have earned, Yes You Will.

    Cons

    Well....some of the above reviews are quite accurate. They left out the fact that there is a "Tryout" period of 3 days that the new "employee" has to acquire 3 appointments, unfortunately nobody really does the new employee paperwork, so it seems there are no obligatory wages since there is no paperwork in yet. This totally surprised me, as I was not even able to officially clock in until the 3rd day............
    Great employees (hardworking) , a bit aggressive which is the standard for NYC. NMS could actually achieve more sales nationwide if the environment wasn't so stressful and forceful.
    Training...Hands on, you have to take a lot of initiative to learn, which is surprising considering you are setting appointments for a product and financial services that NMS provides.
    No hard feelings, as I found out that many offices in NYC operate like the employee owes them the world.

    Advice to Management

    Mentioned above. Besides this is for prospective employees (urr.... Appointment setters, lol).


  10. Helpful (5)

    "Call Center Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in New York, NY
    Former Employee - Call Center Agent in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at National Merchant Services full-time (Less than a year)

    Pros

    There are NO PROS! This is a horrible place to work at and I am giving one star just to get thru skinny this survey. They don't deserve ANY stars...

    Cons

    EVERYTHING! You are CONSTANTLY being rated about the number of outbound calls management always expects from you. There are very few good days and when you meet quota it is short lived. This company has a high turnover rate and should install a revolving door near the elevators since people come and go on a weekly basis.

    Advice to Management

    Pay your employees above minimum wage and don't threaten when you can't convince customers that you have a better product when each call is time consuming and when you don't reach quota don't get hostile to your employees and threaten them with termination.