National Monitoring Center Reviews | Glassdoor

National Monitoring Center Reviews

Updated February 28, 2017
23 reviews

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3.1
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Michael Schubert
9 Ratings

23 Employee Reviews

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  1. "Decent company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Conversions in Cypress, CA
    Former Employee - Conversions in Cypress, CA
    Positive Outlook

    I worked at National Monitoring Center (More than 8 years)

    Pros

    Good hours, decent pay, weekends and holidays off for some departments

    Cons

    If you work CSR you expect to work weekends and holidays.

    National Monitoring Center Response

    Sep 7, 2016 – Education and Recruitment

    This is great news to hear, it was amazing to have such a wonderful employee for so long and we are sad to see you go. In this environment and what we deal with, weekends and holidays are part of... More


  2. "Drama Central"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alarm Agent in Irving, TX
    Former Employee - Alarm Agent in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at National Monitoring Center full-time (Less than a year)

    Pros

    Helping people secure their homes and businesses is a wonderful feeling.
    Being there for people when they need emergency medical assistance can fill you with a sense of pride, accomplishment, and sometimes relief.
    I found helping people every day to be a very uplifting experience.

    Cons

    The people I worked with always had some sort of drama going on. It didn't matter how much I tried to distance myself, everyone somehow got dragged into the drama. As uplifting as helping others is, the drama is simply draining.

    Advice to Management

    Find a way to curb the drama.

    National Monitoring Center Response

    Apr 4, 2017 – Education and Recruitment

    Hello, and thanks for giving us some feedback on how your time here went. I’m glad you felt like you were making a difference in people’s lives and helping them out when they needed it most... More

  3. Helpful (2)

    "" Awesome orgaNization to work for""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Operations Supervisor in Irving, TX
    Current Employee - Call Center Operations Supervisor in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Monitoring Center full-time (More than 10 years)

    Pros

    - Very flexible with your schedule.
    - The company provided coffee for both locations - A huge perk
    - They provide food on occasion to express their appreciation for all employees
    - Give Christmas bonus - most companies don't do this anymore
    - Provide eating utensils- another privilege
    - Plenty of overtime if you need extra money - awesome perk- larger companies like NMC do not have overtime.
    - Full medical benefits- Dental, medical, life etc.
    - Paid training

    Cons

    I do not see any cons, but suggestions
    - Stop rehiring Terminated employees , they were no good to begin with, why bring back the plague
    - Stop hiring immediate family/friends of friends- this creates too much drama and the morale issues come from this not from management or Supervision
    - Separate agents from Supervisors from fraternizing with one another at work and off duty. Unprofessional.
    - Offer more $$$ in Texas as a new agent - This will promote better quality agents and employees in the long run
    - Attendance needs to be addressed in real time .

    Advice to Management

    Advise and suggestions to management would be to follow the cons above and allot of the issues in both centers will cease. Charge your Supervisor team with more autonomy, and allow the supervisor's to be held accountable and allow to correct the agents when needed. Hold those that stir up trouble and rumors and suspend and or terminate these employees. Ensure that all of the management team and supervisor team are sync with each other so everyone is on the same page. Give the supervisors tasks and achievable goals to meet. Reward and incentify your supervisors . These are the leaders and front lines of NMC. The only way to live up to the "NMC promise" is to start here. If this means demoting those supervisors to agents to meet the daily goals and responsibility of the day to day operation, we need a very strong Supervisor team. Those tenured agents that are always complaining ,but are making $17 and and working here for 5 plus years, need to be re-evaluated for their production levels and determine their need . Start of with Grave and then Day. Those agents and employees not happy with NMC, should seek employment else where. It is a privilege to work for NMC not a RIGHT!!! Lastly Supervisors or managers should not be allowed to be dating those below them in the operation. Very, very unprofessional and unethical for the operation. Lastly, the struggle with break sand agent being late, management should think about increasing the breaks to 15 mins vs 10 mins.


  4. "I honestly love this job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Alarm Agent in Lake Forest, CA
    Current Employee - Alarm Agent in Lake Forest, CA
    Recommends
    Approves of CEO

    I have been working at National Monitoring Center full-time (Less than a year)

    Pros

    Weekly pay.
    Help is always there when you need it.
    They work with your schedule.
    Lots of overtime.
    Free coffee
    They are understanding

    Cons

    Pay could be a little higher.
    Sometimes supervisors show favoritism.
    Not really to much to complain about.


  5. "Good job, but not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Alarm Agent in Dallas, TX
    Current Employee - Alarm Agent in Dallas, TX

    I have been working at National Monitoring Center (More than 5 years)

    Pros

    -Paid Training
    -Flexible schedule
    -Great Staff
    -Get to help people who genuinely need it

    Cons

    -Low wages for the industry
    -Lack of opportunity for advancement

    Advice to Management

    Start promoting and paying more to your hardest working employees before you lose them

    National Monitoring Center Response

    Apr 11, 2016 – Education and Recruitment

    This is some great feedback, I appreciate that you are willing to share it with us. We are trying to bring in creative ways to show our appreciation for the employees who are working the hardest... More


  6. Helpful (1)

    "Roller coaster ride."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operator in Irving, TX
    Current Employee - Operator in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at National Monitoring Center full-time (More than 5 years)

    Pros

    Getting to help people, they care about your family life and will help with getting extra days off or changing hours.

    Cons

    I don't even know where to begin with the micro managing supervisors or power tripping managers except the CA ops manager he is probably the main reason we have some great employees to begin with. If you need anything done always go straight to him or somebody from the California office because the managers in Texas won't do anything for you and if they do they will tell you they need to speak with the California management team first anyways.
    Then there is the supervisors. They gossip about everything loudly on the floor. If somebody calls out then everybody knows about it within that hour and they know who and why. They are so unprofessional and nothing is kept confidential no matter if they promise to keep it that way it's a lie everybody will know. As a matter of fact I bet everybody will know who wrote this review in a small amount of time and I wont say anything it's all gossip from one supervisor to another. They pick favorites and sit there and tell operators to get off the phone with each other and yet they are on 10 minute phone calls with each other talking about nonsense. They will tell you to get off your cell phone but be on theirs 2 seconds later at their desk while its charging. They will tell you to get off the Internet but be on Facebook themselves. They will tell you to take your break off the floor but take theirs not only on the floor but talking to people who are working too. It's just a big mess.
    Then there is the office itself. The tissue paper they let us use is like using sand paper. Employees have even started bring their own. For being a multi million dollar company they are so cheap okay yeah we get a Christmas bonus $50 okay then they have employee appreciation days but do it on days that the most people are off and I think its safe to say its so they don't have to pay so much.
    Point is they expect so much out of their employees but give little to nothing in return.
    Be careful because they will sucker you in and you will love you job the first month or even year that u are there after that they take advantage of you

    Advice to Management

    Please reevaluate your management and supervisor team

    National Monitoring Center Response

    Mar 8, 2016 – Education and Recruitment

    Thank you for your feedback! We will definitely take a look at your claims and see what areas we can improve on. We would like everyone to be treated the same across both centers, and the personnel... More


  7. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Alarm Dispatcher in Irving, TX
    Current Employee - Alarm Dispatcher in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The support and feel of family.

    Cons

    The hours are very long.

    Advice to Management

    Needs to pay more

    National Monitoring Center Response

    Mar 8, 2016 – Education and Recruitment

    Thanks for the comment! We try to maintain that feeling of support and family. Even though the company started with just family, it has grown and I am glad to see that you are feeling welcomed... More

  8. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Huntington Beach, CA
    Former Employee - Supervisor in Huntington Beach, CA
    Recommends
    No opinion of CEO

    I worked at National Monitoring Center full-time (More than a year)

    Pros

    -Flexible with schedules
    -Ability to work OT
    -Awesome employees
    -Advance opportunities
    -24/7 operation
    -Paid 4-week Training
    -Pretty decent Benefits

    Cons

    Just like any company you have to deal with the politics of the job, as well as the company hires a lot of family and friends of current employees so there is always some kind of drama going on with that. A lot of the younger people in the office are lazy and like to complain. Bad turn over rate.

    Advice to Management

    Don't hire as many of your employees' family members and raise the pay of your current workers who have more experience than all the new people you bring in, so your current workers feel appreciated.


  9. Helpful (1)

    "Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Foothill Ranch, CA
    Former Employee - Anonymous Employee in Foothill Ranch, CA
    Recommends
    Positive Outlook

    I worked at National Monitoring Center full-time (More than 8 years)

    Pros

    Lots of hours and overtime available. Great flexibility and good work ethic training. Good vacation package.

    Cons

    Difficult to request time off or vacation.

    Advice to Management

    Too many write ups.


  10. Helpful (2)

    "Emergency Dispatcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Irving, TX
    Former Employee - Dispatcher in Irving, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at National Monitoring Center full-time

    Pros

    helping people out that are actually in need of help!

    Cons

    the management staff is from california and they ALL are a bunch of ********

    Advice to Management

    learn some manners and how to treat your employees!!! i did most certainly NOT want to add any stars but this website is making me!!!


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