National Multiple Sclerosis Society Reviews | Glassdoor

National Multiple Sclerosis Society Reviews

Updated May 17, 2018
174 reviews

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2.7
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Cyndi Zagieboylo
63 Ratings

174 Employee Reviews

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Pros
  • Working for such a great cause is a good feeling (in 10 reviews)

  • I was given a lot of great experience and opportunities (in 5 reviews)

Cons
  • When I was in the office, there was a high turnover of former employees as the organization restructured itself (in 13 reviews)

  • You also work long hours and often on nights and weekends to host events (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National Multiple Sclerosis Society full-time (More than 5 years)

    Pros

    Focused company with a great mission. Detailed strategic plans made it easier to achieve goals. The mission was at the forefront of everything we did. Transparency is of utmost importance. I was very happy with my position, achievable goals, and review process. The benefits were great. Working there, you can tell that all employees are extremely important to upper management. The MS Society truly makes a difference for people with MS.

    Cons

    Nothing I can think of.


  2. "Making a real difference"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Multiple Sclerosis Society full-time (More than a year)

    Pros

    -Mission, values and vision are all incredibly motivating and inspiring.
    -Professional Development encouraged and many options and resources available to support growth.
    -Events, programs and services, research, advocacy...exposure to all areas of work of non-profit and seeing a difference made in people's lives across country/globe.

    Cons

    There are always areas to improve upon with communication. I think the effort is there, but perhaps leadership could tap into other areas of workforce when devising new policy or communication plans to take into account other people's experiences/perspectives.

    Advice to Management

    Do 360 reviews so there is top-down and bottom-to-top accountability to uphold our workplace norms/practices/values.

  3. "The organization is doing great things."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development in Philadelphia, PA
    Former Employee - Development in Philadelphia, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at National Multiple Sclerosis Society full-time (Less than a year)

    Pros

    The flexibility to manage your schedule.

    Cons

    I believe there need to be more diversity.

    Advice to Management

    It is not hard to say hi to your employees.


  4. Helpful (1)

    "Was a good company until change management happened"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at National Multiple Sclerosis Society full-time (Less than a year)

    Pros

    working for a great cause

    Cons

    the CEO and senior level management

    Advice to Management

    stop listening to yourselves


  5. Helpful (2)

    "Lacking Leadership and Clear Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager
    Former Employee - Senior Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National Multiple Sclerosis Society full-time (More than 3 years)

    Pros

    The MS Society provided clear advancement for me in my career when I first started with the organization. 90% of the leaders do care about the staff. Pay is decent (not great) and time off is amazing. The previous flex work schedule was also a big plus.

    Cons

    Systems constantly change. There are over 60 individuals making 6 figure salaries (SMLT), but mid-level staff rely on other team members leaving in order to advance or get to the middle of their salary. It would have taken me 6+ years at my level to get to the "mid-range" of salary. Nothing is consistent and things constantly change because of decreasing donations. Everything is being templated throughout the organization for a "one size fits all mentality." Marketing and PR is a HUGE issue but not seen as a problem.

    Advice to Management

    Stop spinning in circles by "moving the work forward." Make clear, concise decisions and be focused on numbers and relationships to fund more services and research for the people impacted by MS. Create best practices that can be formed to each area based on what works best for that community.


  6. Helpful (2)

    "Be clear about your personal money up front"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at National Multiple Sclerosis Society full-time (More than a year)

    Pros

    In the fundraising department they are moving in a direction to plan your daily activities and direct strategy. If you are not a creative person, this will be a great job for you will clear guidelines and benchmarks. Some one in the national office decides what your materials look like, when your emails are to go out and what they should say, allowing you to concentrate on your tasks.

    Cons

    Be prepared you will be expected to use your personal money for a lot of expenses but aren't clear about the rules up front. For example, you are expected to use your cell phone for the operation of your job, but the organization doesn't provide a contribution to your bill. Just be very clear up front about what you will do and won't with you personal money and work with your supervisor in advance to figure that out. After building an enormous expense report close to $5K leading up to a special event, my supervisor shared that she never uses her own money and takes out petty cash.


  7. Helpful (9)

    "Great organization that lost it’s way over the last three years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Competitive salary and benefits
    Strong core values for a non-profit organization

    Cons

    Top-level mismanagement
    Mid-level management is not as strong as it use to be
    Re-alignment caused too much of a pendulum shift that will significantly damaged the core of the organization

  8. Helpful (1)

    "Love the job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at National Multiple Sclerosis Society part-time (More than 10 years)

    Pros

    Excellent benefits especially paid time off. Competitive pay. Opportunity for career growth and rewarding responsibilities. good CEO leadership

    Cons

    none that are worth mentioning


  9. Helpful (6)

    "Very sad what has happened at NMSS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fundraising
    Former Employee - Fundraising
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at National Multiple Sclerosis Society full-time (More than 10 years)

    Pros

    Wonderful cause, doing good work for people and research.

    Cons

    Management is out of touch with reality of how things work in local chapters. Reorganization has created silos where people working in the same office do not communicate or share information. Attempt at centralization has caused breakdown of relationships at the local level.

    Advice to Management

    Examine the consequences of the changes that have been made to date and course correct before it is too late.


  10. Helpful (14)

    "Bottomless Frustration"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at National Multiple Sclerosis Society full-time

    Pros

    Comfortable work environment, flexible hours and schedule, engaging work, good health insurance, strong firewall between the organization and pharmaceutical manufacturers, the organization's reputation is mostly positive

    Cons

    High turnover, poor staff management, exemplary work is not rewarded or recognized, employees are generally unhappy with the organization, staff morale is dwindling, fundraising efforts have not been able to keep the budget stable and new strategies for revenue generation are not being pursued, benefits have been repeatedly reduced or cut, the staff is not diverse - it's mostly white women, too much staff time is spent on internal matters instead of actual work, time spent working for the organization is valued more than professional competence, career paths are uncertain - don't expect to get promoted, wages don't keep pace with inflation, expectations for staff are high and ever-increasing while compensation is stagnant, departments are compartmentalized and trying to work across departments is met with resistance and apathy, people are hired as Managers and Directors even though they supervise 0 people

    Advice to Management

    Treat your staff better, recognize the work that is being done, understand that staff turnover is a huge problem and put more effort into retaining and developing staff, provide departments with the resources they need to be successful


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