National Quality Forum Reviews | Glassdoor

National Quality Forum Reviews

Updated November 5, 2017
19 reviews

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2.6
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19 Employee Reviews

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  1. Helpful (1)

    "Changing fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at National Quality Forum full-time

    Pros

    Salary
    Flex time
    Time Off
    Small organization
    HR sponsored activities

    Cons

    Mission, Vision and Purpose in Flux
    Too many CEO changes
    Moral low

    Advice to Management

    Invest in technology
    Listen to staff


  2. Helpful (1)

    "Rapid decline"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at National Quality Forum full-time

    Pros

    Smart, dedicated, caring staff.
    Interesting work that matters.
    Supportive colleagues.

    Cons

    Very low morale began shortly after new CEO started around the beginning of Feb 2017. Toxic environment created by new CEO. Lots of fear about getting fired or being accused of things you didn't do. CEO is a micromanager.

    Advice to Management

    Not sure anything can be done.

  3. Helpful (4)

    "Big changes with new CEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at National Quality Forum full-time (More than 3 years)

    Pros

    Most of the staff is very smart

    Cons

    Sadly the culture is rapidly being redefined to a culture of fear.

    Advice to Management

    Ask the board for help.


  4. Helpful (2)

    "Highly visible and important organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Washington, DC
    Current Employee - Senior Project Manager in Washington, DC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at National Quality Forum full-time (More than a year)

    Pros

    Smart people dedicated to improving the health care system. Good benefits. Friendly culture. A lot of opportunities to learn. Many opportunities to network with experts and leaders in the health care industry. High performers are rewarded.

    Cons

    Constantly changing (for the good mostly but difficult on staff). Workload can be very high at times. Learning curve is a year or more because of highly technical work.


  5. Helpful (1)

    "Great Place to Start Out, Not to Settle Into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Washington, DC
    Former Employee - Project Manager in Washington, DC
    Doesn't Recommend
    Negative Outlook

    I worked at National Quality Forum full-time (More than 3 years)

    Pros

    On the surface this place seems very appealing. The benefits are great, it's in a really affluent and fun part of DC close to the National Mall with a lot of food options. 2-3 blocks walk from two metro stops. People are generally friendly and almost everyone you work with is competent and passionate about healthcare. Will hire people with very little experience if you're likable. They will help pay for continuing education and additional classes or conferences you may want to attend. Two years here is like 5 anywhere else because of the pace and workload so you will learn a ton in a short amount of time.

    Cons

    They say they encourage work/life balance and offer a lot of leave plus flextime. However, this wholly depends on who your manager is. You may get lucky and have someone who likes you, but if you don't your options are limited. Managers do not seem to be trained to manage people and are busy with their own work so they usually barely have time for you. You are also expected to have your email and calendar on your phone and be checking these even during off-work hours. Favoritism is rampant here. It's not noticeable if you're a favorite, but if you make a mistake you'll fall from grace and notice it. Even though you work on teams, there isn't team mentality and there's a blame culture here. There is also a very high rate of turnover. In my experience, the reasons people left were because of ethics, high stress, and the inability to handle the micromanagement and multiple layers. If you want to work here, stay and learn and then get out. Make the best of it. Make sure to keep everything in writing and confirm all verbal conversations with a follow-up email. The pay is lower than other organizations in the health field in DC even when you account for the nonprofit status.

    Advice to Management

    PAY ATTENTION TO TURNOVER AND DO SOMETHING ABOUT IT. The amount of turnover at this organization is insane. Management is aware of it, but they are not willing to really address it or do anything different to retain employees. Lack of employee retention is one of the biggest expenses to an organization, but it doesn't seem to be a concern. There is hardly any historical knowledge on any of the projects and in an organization that is so incredibly rigid in its process, this knowledge is sorely needed. Employees are not able to learn about the health issues they are working to improve, but instead spend their time learning the incredibly intricate processes, which is not applicable elsewhere. Last thing, please stop treating your employees like they are temporary and dispensable. I heard, "We don't expect you to be here forever," so many times from various levels of management and executives. It's disheartening and discouraging to think your organization is just so willing to let you move on.


  6. Helpful (1)

    "Important organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at National Quality Forum full-time

    Pros

    NQF has a great mission.

    Cons

    There have been a lot of CEOs.


  7. Helpful (2)

    "Good organization, but may not be able to stay current"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Washington, DC
    Current Employee - Project Manager in Washington, DC
    Recommends
    Positive Outlook

    I have been working at National Quality Forum full-time (More than 3 years)

    Pros

    smart people who are committed to improving health care quality

    Cons

    not really run like a business. needs to expand scope to stay relevant and competitive
    lots of attention paid to various initiatives to improve process, communications and opportunities for employees, but no follow through

    Advice to Management

    pay attention to turn over

  8. Helpful (2)

    "NQF is a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at National Quality Forum full-time

    Pros

    NQF encourages a good work/life balance, has excellent benefits, friendly/intelligent staff, ability to telecommute, OVERTIME is compensated with the flex time option, Senior staff are always professional and pleasant to deal with, HR is efficient and has always addressed my questions or concerns.

    Cons

    I don't care for the cake, now if it were cupcakes that may be a different story- or ice cream cones maybe. No negatives I can think of.


  9. Helpful (7)

    "Only If you know someone...."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Pretty good benefits. Flexible schedule's depending on who you work for. Option to telecommute if your manager likes you. Plenty of free food, there's always a luncheon, birthday party, or someone coming or going party. Cool Co-workers, depending on which group you interact with.

    Cons

    Poor management, overtime is often required, lack of accountability, buck passing, blatant favoritism, growth depends on who are friends with, I promise you have never encountered a HR department like this place, the worst ethics, gossiping, and misrepresentation you have ever seen, the turnover rate is crazy.


  10. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at National Quality Forum full-time

    Pros

    Love the great people that work here

    Cons

    None that I know of


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