National Student Clearinghouse Reviews | Glassdoor

National Student Clearinghouse Reviews

Updated May 9, 2017
7 reviews

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3.0
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Ricardo D. Torres
2 Ratings

7 Employee Reviews

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Pros
  • It is such a wonderful work environment with a strong emphasis on work/life balance (in 9 reviews)

  • NSC has a great benefits package, solid management and room to grow a career (in 6 reviews)

Cons
  • The work life balance that is bragged about isn (in 4 reviews)

  • Favoritism, nepotism, limited career path (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "A mixed bag, and at times disingenuous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at National Student Clearinghouse full-time

    Pros

    The Clearinghouse can be a great place to start if you're a young professional without much direction, especially if you've only recently graduated college. The starting salaries are great, the benefits are even better, and if you're really passionate about the company then there's a good spread of opportunities for advancement. There are also plenty of nice people, which is a must for customer service, and most days the work-life balance works out pretty well.

    Cons

    While the company gives off a friendly vibe, sometimes that vibe doesn't match the reality of the situation. There have been times where resentment between teams and departments has been allowed to boil over for months at a time, when in fact many of these issues could probably have been better addressed by managers directly intervening on a person-to-person level. There have also been instances when a manager's intentions for their employees are unclear, which has resulted in a lack of cross-training and loss of advancement opportunities for said employees. What this has amounted to is a laissez-faire style of career development, which may serve those with a definite idea of their role in the organization, but may prove frustrating to those unsure of what they want or need to do for maximum development.

    Advice to Management

    Management should acknowledge that many incoming employees are unsure of their career paths, and that current employees should be properly rewarded or motivated for their continued loyalty. Arguably, this could include being more direct with individual employees about whether or not they have any opportunities for advancement, as well as better oversight regarding whether or not actionable steps are being taken by both management and employees to that end.

    National Student Clearinghouse Response

    May 10, 2017 – Manager, Talent Acquisition & Development

    The National Student Clearinghouse appreciates your feedback! Our entry-level opportunities are a great starting point for recent college grads, and we take pride in developing the careers of our... More


  2. Helpful (5)

    "Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at National Student Clearinghouse full-time (More than a year)

    Pros

    Mostly great people to work with, relaxed work environment, diverse culture. The Pres. is awesome and firmly believes in the good of the people and the work.

    Cons

    Is very political. Everyone is afraid to speak up when changes occur. There is a great deal of working hard instead of working smart. Little room for error. Can also be very "clique" oriented. While they have a great stance on providing a team atmosphere it may not always feel like it if you aren't incredibly immersed in their beliefs. A lot of "My way is the right way," going on here.

    National Student Clearinghouse Response

    Sep 26, 2016 – Manager, Talent Acquisition & Development

    The Clearinghouse strives to create an environment that enables high levels of performance, delivery of excellence and innovation. Integrity and trust are at the foundation of the work that we do in... More

  3. Helpful (1)

    "Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent work place. Great office and decor. Excellent team. Decent benefits. Job keeps me challenged and busy. Remote access is a huge plus.

    Cons

    Work volume is high. Causes stress. Slightly political sometimes. Need to stay focused and grounded. Job is demanding with no scope for errors or missteps.

    Advice to Management

    Fairness in judgement, giving credit where due, keeping team together are skills to be nurtured. Standing up for team in difficult times can be done.


  4. Helpful (4)

    "A wonderful company in need of a management revolution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Tier V Employee
    Current Employee - Senior Tier V Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at National Student Clearinghouse full-time (More than 5 years)

    Pros

    The Clearinghouse has a great base of employees that are dedicated to their customers and colleagues. It is very easy to believe in and support the mission of the Clearinghouse. Work-life balance opportunities are provided in abundance and they are a credit to executive leadership. Compensation is very generous and above fair.

    Cons

    Senior Management, the level directly below Executive leadership, fails to lead by example. Political infighting, suppression of opinions by subject matter expects, and condescending or combative demeanors are all prevalent at the senior management level. It is toxic to the progression of our overall mission. Dissenting opinions that are in direct challenge to department head decisions are often met with negative resistance. Young, aspiring leaders are looking for opportunities to lead this company but are stymied or shut down at nearly every opportunity. As the business grows, the power to lead certain aspects of our daily operations remain in the hands of a select few who refuse to adapt or defer.

    Advice to Management

    This is advice directly to executive leadership. You have a number of extremely talented people at the tier 4 and 5 level that can lead this organization. Create more opportunities for these people to direct and lead important initiatives. Some service lines are growing. In those areas, promote/create assistant director positions so there is more of a system of checks and balances. Finally, promote from within your young talent pool or risk losing them. Succession planning is critical to employees like myself who have been here for over 5 years.

    National Student Clearinghouse Response

    Aug 28, 2014 – Manager, Talent Acquisition & Development

    There are some very broad assessments in this review. Although we do not contend that our managers are perfect, each has distinct strengths and areas for development like any person. The experience... More


  5. "Good internship."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Neutral Outlook
    Approves of CEO

    I have been working at National Student Clearinghouse as an intern

    Pros

    Good pay, reasonable hours, employees very friendly towards interns. Actually given face time with the CEO.

    Cons

    Some interns complained that they didn't have much to do and other complained they had too much busy work. Overall the company's work isn't very sexy.


  6. Helpful (6)

    "Organizational Identity Crisis Affects Employees and Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    Pros

    Generous 401K, good benefits package, fun events, casual dress code, (mostly) great people, convenient location, ample parking.

    Cons

    For a non-profit, senior management spends a large amount of time focused on the bottom line, and given the number of re-organizations they've put the staff through (six significant structural shuffles in five years), to say they're experiencing an identity crisis is an understatement. By trying to branch out into too many different areas, they're sacrificing customer service and losing sight of the core services and values that established them as a leader in the industry. Ironically, in a desperate attempt to become one of the area's "Best Places to Work" (and giving staff survey after survey to measure their progress on that goal), their efforts are lackluster and progress towards achieving that aim is floundering at best. Communication between management and staff is poor while gossip is rampant, and learning about changes in corporate strategy or structure from the new guy two cubicles down is not the best way to run a business.

    Advice to Management

    Hire quality people, pay them a competitive salary and treat them with respect. Don't lose sight of the organization's roots. Reconnect with your customers. Don't make promises you can't deliver. And here is how you become a "Best Place to Work": Stop patting yourselves on the backs for earning awards that none of the staff have ever heard of before, and start listening to the employees and the customers. They are the lifeblood of the organization; not you.


  7. Helpful (2)

    "It could have been better"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA
    Doesn't Recommend

    Pros

    Non-profit organization
    Proponents of work-life balance
    Summer flex schedules
    Awesome annual dinner
    Bonuses
    Matching 401k
    Friendly co-workers
    Subsidized sodas (only a quarter!)
    Active employee entertainment committee
    Tuition reimbursement

    Cons

    Pay is lower than private sector
    Oligarchical management
    No real career path
    Unequal promotion opportunities
    A lack of training the trainers

    Advice to Management

    Perks are nice, but it's better to get at the root of the problems rather than glossing them over with free food.


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