National Student Clearinghouse Reviews | Glassdoor

National Student Clearinghouse Reviews

Updated October 17, 2017
57 reviews

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57 Employee Reviews

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Pros
  • It is such a wonderful work environment with a strong emphasis on work/life balance (in 9 reviews)

  • NSC has a great benefits package, solid management and room to grow a career (in 6 reviews)

Cons
  • The work life balance that is bragged about isn (in 7 reviews)

  • Employees have little to no faith in upper management and/or HR (in 3 reviews)

More Pros and Cons

  1. Helpful (8)

    "Truth bomb"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Committed to maintaining a good image. Went from a less than 3 star rating to a 3.3 in merely 2 days. That takes commitment and "teamwork".

    Cons

    Employees have little to no faith in upper management and/or HR. Where are these fake reviews coming from?

    Upper management has an "oh well *insert expletive word* happens" attitude at work when discussing staff turnover publicly.

    National Student Clearinghouse Response

    Oct 2, 2017 – Manager, Talent Acquisition & Development

    Thank you for sharing your feedback with the National Student Clearinghouse (NSC). We are committed to an environment that supports the open and authentic exchange of information for the purposes of... More


  2. Helpful (1)

    "Meanies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free mocha choco lattes. Vending machines and soda pop. Free food sometimes. Free water. Free office supplies. And that's it.

    Cons

    Manager me director and executives are mean mean mean! We aren't allowed to speak up because they will retaliate. This is sad.

    National Student Clearinghouse Response

    Oct 2, 2017 – Manager, Talent Acquisition & Development

    Thank you for providing feedback on the National Student Clearinghouse (NSC). We welcome open and authentic feedback from our employees and are always looking for ways to improve our working... More

  3. Helpful (7)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Herndon, VA
    Current Employee - Senior Manager in Herndon, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at National Student Clearinghouse full-time (More than 3 years)

    Pros

    Close knit culture and mutual respect for employees

    Cons

    Lack of execution and too much of organizational hierarchy management kills innovation and impact of employees

    National Student Clearinghouse Response

    Aug 23, 2017 – Manager, Talent Acquisition & Development

    Thank you for your feedback. The Clearinghouse prides itself in having a culture that fosters trust and mutual respect. The past year has been a year of transformation across the entire NSC... More


  4. Helpful (4)

    "Great people and great mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Student Clearinghouse full-time

    Pros

    My colleagues are inspiring and hardworking and the vast majority are bought into the mission of the Clearinghouse.

    Cons

    There is a resource strain at the moment, mostly due to the challenging goals the organization has set for itself. This has lead to long work hours for some.

    National Student Clearinghouse Response

    May 11, 2017 – Manager, Talent Acquisition & Development

    NSC is glad to have so many dedicated employees working for our organization who support our mission. Goals that challenge our staff will help develop their careers and propel the organization... More


  5. Helpful (1)

    "Architect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Architect in Herndon, VA
    Current Employee - Architect in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Student Clearinghouse full-time (More than a year)

    Pros

    Good pay, excellent employment benefits, bonus, work-life balance, genuine people, great learning opportunities if interested in IT and/or education sector.

    Cons

    Being small sized company there are not enough ladders to climb but it enhances visibility and company does believes in promoting internal employees as leaders.

    National Student Clearinghouse Response

    May 10, 2017 – Manager, Talent Acquisition & Development

    Thank you for choosing the National Student Clearinghouse as your employer! At our organization, every employee has the opportunity to make a difference, and we value your contributions!


  6. Helpful (2)

    "A mixed bag, and at times disingenuous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at National Student Clearinghouse full-time

    Pros

    The Clearinghouse can be a great place to start if you're a young professional without much direction, especially if you've only recently graduated college. The starting salaries are great, the benefits are even better, and if you're really passionate about the company then there's a good spread of opportunities for advancement. There are also plenty of nice people, which is a must for customer service, and most days the work-life balance works out pretty well.

    Cons

    While the company gives off a friendly vibe, sometimes that vibe doesn't match the reality of the situation. There have been times where resentment between teams and departments has been allowed to boil over for months at a time, when in fact many of these issues could probably have been better addressed by managers directly intervening on a person-to-person level. There have also been instances when a manager's intentions for their employees are unclear, which has resulted in a lack of cross-training and loss of advancement opportunities for said employees. What this has amounted to is a laissez-faire style of career development, which may serve those with a definite idea of their role in the organization, but may prove frustrating to those unsure of what they want or need to do for maximum development.

    Advice to Management

    Management should acknowledge that many incoming employees are unsure of their career paths, and that current employees should be properly rewarded or motivated for their continued loyalty. Arguably, this could include being more direct with individual employees about whether or not they have any opportunities for advancement, as well as better oversight regarding whether or not actionable steps are being taken by both management and employees to that end.

    National Student Clearinghouse Response

    May 10, 2017 – Manager, Talent Acquisition & Development

    The National Student Clearinghouse appreciates your feedback! Our entry-level opportunities are a great starting point for recent college grads, and we take pride in developing the careers of our... More


  7. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Herndon, VA
    Current Employee - Administrative Assistant in Herndon, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Student Clearinghouse part-time (More than 3 years)

    Pros

    Best manager in the world
    People like to work here and with each other--
    Positive attitudes
    Employee-centric atmosphere
    Respect regardless of level of employment

    Cons

    Time constraints due, in part to part-time status--my choice.

    Advice to Management

    Please continue the great work.

    National Student Clearinghouse Response

    May 15, 2017 – Manager, Talent Acquisition & Development

    Thank you for the positive feedback about your manager and employment at NSC! We are thrilled to hear that your experience at NSC has been enjoyable, and happy to be able to offer part-time... More

  8. Helpful (1)

    "You'll have unique experiences"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at National Student Clearinghouse full-time

    Pros

    Excellent benefits, free lunch events multiple times a year, a very nice annual dinner and annual picnic, pleasant surprises such as a season pass to a theme park for employees and their family members. In his 9 years, the current CEO turned a small, local "file-processing shop" into a large, nationally (soon also internationally) recognized organization. He still has the engagement level and the greatest-is-yet-to-come attitude you would hear about successful tech company founders. He is also just a good person.

    Cons

    There are many good executives than not. Unfortunately, the influence of those good executives is limited to their own departments but just a few, whose actions are not good for the health of the organization at times, have a much bigger impact across different teams. This is because they lead a very large department and/or have been around long enough to know how to push for their agenda quietly. If you want a job, it is a great place to come. If you are hoping for a long career, it is still worth a try but know that it may or may not work for you (though a long career is not guaranteed in any organization anyway).

    Advice to Management

    Continue investing in your management at every level, especially mid-management and director-level. They are the ones working with the staff closely and can make a positive impact.

    National Student Clearinghouse Response

    Apr 5, 2017 – Manager, Talent Acquisition & Development

    Thank you for taking the time to provide feedback about our company! NSC offers many robust benefits and fun opportunities for networking, like our annual events and who doesn’t love free food! Our... More


  9. Helpful (8)

    "Frightening what is going on here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at National Student Clearinghouse full-time

    Pros

    Location, parking, benefits, teamwork, diversity.

    Cons

    I don't know what the goal is, but in the last year they have let go (or forced to leave) every manager who cared about the people. It started with our HR manager, and has not stopped. They are replacing caring and effective managers with cold and inexperienced people - some of them friends of the CEO. I am looking as are many others. It is shocking how much the culture has changed for the worse in a short time.

    Advice to Management

    Board of Directors wake up and talk to some people other than the CEO.

    National Student Clearinghouse Response

    Mar 13, 2017 – Manager, Talent Acquisition & Development

    Thank you for your feedback. The Clearinghouse encourages all its employees when we have an opening to see if they have acquaintances/referrals that can fill any job that has been posted. We look... More


  10. Helpful (2)

    "Great company with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at National Student Clearinghouse full-time

    Pros

    fun staff and environment with great benefits and 401k

    Cons

    repetitive work at entry level

    National Student Clearinghouse Response

    Jan 25, 2017 – Manager, Talent Acquisition & Development

    Thank you for your feedback! NSC is glad to hear that you thought our culture and environment were fun and that you appreciated our benefit offerings! We strive to create an inviting culture, and our... More


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