Nationstar Mortgage Reviews | Glassdoor

Nationstar Mortgage Reviews

Updated September 18, 2017
754 reviews

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3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Nationstar Mortgage President, Chief Executive Officer and Director Jay Bray
Jay Bray
344 Ratings

754 Employee Reviews

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Pros
  • So, employees can maintain a good work-life balance (in 22 reviews)

  • The company is growing and changing the way the industry is perceived and how we treat customers (in 19 reviews)

Cons
  • Poor Treatment/Nonexistent Presence from Upper Management (in 54 reviews)

  • Poor work life balance; most groups are under staffed for required work load (in 14 reviews)

More Pros and Cons

  1. "Overall Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Loan Officer in Irvine, CA
    Former Employee - Loan Officer in Irvine, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Nationstar Mortgage full-time (More than a year)

    Pros

    Good company when the market was great, lots of leads and portfolio.

    Cons

    long hours, favoritism, strict production goals.

    Advice to Management

    Less micro manage and scripts, feels less personable on the phone.


  2. "Disorganized but employee friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Escrow Specialist in Buffalo, NY
    Former Employee - Escrow Specialist in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Nationstar Mortgage full-time (Less than a year)

    Pros

    Heavy focus on employment recognition and employee well being, points awarded for good use that can be used for free stuff.

    Cons

    Very disorganized, a lot of passing the buck/not my job attitude. Little training. Off site (not Dallas) employees are virtually forgotten about.

  3. "Great company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Irving, TX
    Current Employee - Senior Business Analyst in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nationstar Mortgage full-time (Less than a year)

    Pros

    Very friendly atmosphere. Great ambience.

    Cons

    There is nothing much in CONS, except that there might be a glass ceiling for growth.

    Advice to Management

    Give heads up before laying off people and calling it re-org

    Nationstar Mortgage Response

    Sep 5, 2017 – EVP, Chief Human Resource Officer

    Thank you for taking the time to provide feedback. We are working very hard to provide more growth and advancement tools and resources for team members. We are also asking our leaders to spend more... More


  4. "Horrible Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Coppell, TX
    Former Employee - Senior Project Manager in Coppell, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nationstar Mortgage full-time (More than a year)

    Pros

    Decent compensation
    Good employee culture
    Flexible schedule

    Cons

    IT leadership
    Annual IT lay off
    Bad planning and execution

    Advice to Management

    IT department needs a major restructure. Roles and responsibilities are all over the place. Very cut throat and poor planning. Stop cutting employees due to bad estimates and planning. Teams should not have to fight for projects to stay relevant.


  5. "Micro managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irvine, CA
    Former Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Nationstar Mortgage full-time (More than a year)

    Pros

    Nice people, pretty good training

    Cons

    Micro managed to death. Management more concerned with how many phone calls you make and how many minutes per day you are on the phone. Most vendors prefer email, am I right? Ridiculous.


  6. "Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nationstar Mortgage full-time

    Pros

    Co-workers were nice and helpful. Starting 2017, the company offers 4 weeks PTO.

    Cons

    Not a stable work place, and people pick up on it. The company hires and fires. That's why they have to offer high salaries to keep them around; smart ones eventually leave anyway.

    Advice to Management

    Do what you say you will and value employees more. Employees are not just disposable machine parts

    Nationstar Mortgage Response

    Sep 5, 2017 – EVP, Chief Human Resource Officer

    We will continue to look at ways to improve the employee experience to include concerns around a stable work place. Jay Bray and the executive team understand the concerns around job security and we... More


  7. "Mortgage Loan Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nationstar Mortgage full-time

    Pros

    Compensation plan and benefits are excellent. Co-workers are really good people.

    Cons

    Management seems to be in disarray. Company is run by 3 "good old boys" in or from Texas who make decisions without consulting with AVPs, management or staff.

    Advice to Management

    Talk with your people. They're the ones who deal with the company's customers on a daily basis and can offer insight into the decisions that will lead the company in a more positive direction.

  8. Helpful (1)

    "Team leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great team mates. Willingness to be successful

    Cons

    Inexperienced staff. This is a complicated job with a lot to learn.Nsm is trying to grow much to fast using an underpaid inexperienced work force. With an average age of 23 mostly non college grads this co is over reaching itself. The daily systems transaction posting and mailing systems are inaccurate with constant mistakes being made. Unless this co. Learns the lesson of paying more to get experienced world wise staff who are not just call takers but excellent cs agents it's going to find itself imploding . Many staff are rude to customers and to their team mates often due to stress and the overwelming learning curve. Changing the name to Mr Cooper won't fix the endemic problem of poorly trained staff inefficient transaction posting systems and the want to put $ before customer service. The senior HO management still haven't grasped the need to employ well educated skilled staff. Paying 11.00 per hr to start won't cut it.

    Advice to Management

    Concentrate on paying more for quality staff halt further growth until you have the quality of staff needed long term


  9. Helpful (2)

    "Review Appraiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Review Appraiser in Irving, TX
    Former Employee - Review Appraiser in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nationstar Mortgage full-time (More than a year)

    Pros

    Flexible hours
    Hands-off but open door management
    Competitive pay
    Easy location to get to and from
    Nice building to work in with private areas to sit and take breaks, cafe in sit, more private cubes than some companies are going to

    Cons

    Servicing company so there's BPO reviewing which I'm not fond of.
    There's no onsite gym
    Parking lot fills fast so you have a long walk if you start work at 9:00 or later and will loose your spot if you leave for lunch!


  10. "sr analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nationstar Mortgage full-time

    Pros

    paid holidays, hire right out of college

    Cons

    pay is not that great


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