Nationstar Mortgage Reviews

Pros

Great pay, great team lead. Lots of lunches brought in. If you are willing to put in the effort, you will earn the rewards. Great insurance benefits.

Cons

Lots of outbound calls and often customers are upset that you called.

Pros

lots of opportunity and room to grow

Cons

market is up and down.

Pros

bonuses are nice, when you can reach the goals

Cons

pay structure was redone 3 times in the 14 months i worked there so it was harder to make goal and earn commission, goals were set by upper management that didn't work loans, they hire an influx of processors then either lay off a ton or fire them, i was told to submit files that manager knew wouldn't clear underwriting then got written up because my numbers were down (after being told to submit files that wouldn't clear)

Pros

Nationstar continues to grow quickly and usually makes money---difficult traits to find in many companies these days. However, as Ocwen (chief competitor) has mostly collapsed, many of its upper and executive leadership (and assets) have come to Nationstar especially via Robert Stiles, the CFO (an Ocwen alum). Other pros: Decent work life balance, office location, benefits (anything less than 3 weeks vacation is a crime now), and a couple of teams within Nationstar are absolutely stellar (although people continue to leave). Jay Bray is a fantastic CEO and deserves much better than Ocwen alums Robert Stiles, Rich Delgado, Michael Antonishak, etc. In fact, Jay Bray is perhaps the most skilled (yet unlucky in terms of his former Ocwen lieutenants) executive leaders that I've ever worked for.

Cons

Finance and accounting staff continue to depart at a record pace, not only as lawsuits pile up due to Nationstar's handling of its recent new stock offering, but because most sense the company is dangerous. Its majority owner, Fortress, abuses its position with Nationstar regularly in financial matters, and this only complicates operations within Nationstar itself. Yes, there will continue to be many jobs available in finance and accounting at Nationstar that pay appropriately (although at the moment, so many new faces have settled in that it will likely take 6+ months for the next exodus). But be profoundly wary.

Pros

Growth creates opportunity, this company is growing at a break neck pace truly standing behind biting off more than they can chew and then chewing like hell then wash it all down by drinking from a firehose. This creates issues for those that are squeemish about change and uncertainty and of course afraid of hard work. There is huge opportunity out there for this company, one word of caution though is watch closely those that just along for the ride, ultimate success is well within reach for this company and under the current management, it will get there.

Cons

Employee loyalty. The hiring model is to hire youngsters and train them to the company ethos. The first step is to hire the right folks. A lot of the youngsters out there simply have not defined their ethics yet. Growth - watch this closely. Growth can be good but too much can cause the limbs to get ahead of the roots and the limbs of this tree may need to be trimmed back to let the roots catch up.

Pros

- Good breeding ground if you're fresh out of college and need a job - Fairly friendly staff, maybe encounter one or two snooty managers - Extra activities (employee perks day, holiday parties, blood drives, toy drives, push-ups for veterans, jean days, intramural sports, etc.) - Employee discounts (phone bills, gym memberships, amusements parks, etc.)

Cons

- Lots of favoritism - Slow or favoritism-based promotions - Low pay (But money is money, especially if you have bills to pay) - Unorganization: Equipment, employees, and locations are randomly placed around the building/area. - Layoffs, especially within the past year, hundreds or thousands are let go on any given day - Outsourcing and the painful process that comes along with it when you're trying to communicate with reps in India - Micromanaging departments, especially Claims and anything on the phones - Lots of dead-end employees that don't really care about their jobs, so you might have to do it for them Basically, if you're down to the wire and you receive an offer, take it. Do your work diligently, efficiently, and timely. Learn from everyone and everything, look for opportunities to grow. Stay positive and don't complain (even if your job sucks). Be courteous and respectful to everyone (even if they suck). With this, you'll gain the attention you need to move up. And once you've gained all that you want/need, leave for better pay.

Pros

Best SVPs, VPs, AVPs, Managers. I've been in the Mortgage Service Industry for 15 years and have worked for Countrywide, EMC, Chase, and now Nationstar. I love this place. I work hard and am respected. Very fair compensation and great raises if you get a great review (which I do). Can be some long hours but although there is a lot of work, in my department the overtime is voluntary. Very understanding supervisors at the above level and across the board. I have been here just at a year and have had some severe health issues which they have not counted against me not only because I work hard and do well, but because they are very kind, understanding people. These truly are the best of the best and I feel very privileged to work there. Great work/life balance and great overtime. All the "banking holidays" (there are 10).

Cons

Only 5 sick days per year. Most companies have at least 6 and with my health issues I would like more. Benefits are horrible. Very expensive and they don't cover some of the most common things. Very high cost, high deductibles and high out of picket. They will be looking to improve these next year as they listen to their employees.

Pros

The best thing about the company is the benefits & that is it.

Cons

In the collections/Accounts Resolutions department your calling people every 3 days to remind them that they have not paid their mortgage yet. Your logged into a dialer system on your computer that randomly calls accounts. The people you get on the phone can tell you that they are going to pay at the end of the month but that is not good enough for Nationstar. Plus on the phones you will find out quickly that its only 3 options that people have when they get behind with their mortgage. Most people do not qualify for a repayment plan because they can not afford the regular payment, a high percentage of the people have already been modified which is going to make it harder for them to get another modification, and the only other option is to have them sale the home. You get scored on your ability to pass this information along to people as well as ranked on how many payments you "collect", fees you get people to pay, repayment plans you get them set up on, and the amount of people you get to agree to putting the home up for sale.

Pros

They will hire with no experience, right out of college. Steady paycheck. They promote internally.

Cons

They will hire with no experience, right out of college - and you then report to a new hire you now get to train as your boss. Low Pay. They promote internally - their drinking buddies. No upper management supervision, VP's, AVP's and managers get away with treating their reports in a disrespectful and abusive manner. If you prove yourself valuable to your manger/VP they can stop you from getting an internal promotion/transfer. Unfortunately most of my experiences here in the past five years have been with churlish and under qualified management, with few exceptions I can't say much good.

Pros

Bonus is good, depending on which department you work for. The people around you make work enjoyable and they do become your friends as well as when you need to blow off some steam. Benefits are good. Though I can't speak for all departments, I can say that you are in control of your progression at work. If you continue to work hard, have a positive attitude and importantly let you manager know you are wanting to advance, then you shouldn't have a terrible experience. It's a great job out of college and if you enjoy the collections and industry itself, you will do fine. You get to experience the inner workings of how people work, how to get ahead and a lot about yourself.

Cons

Everyone says the training and I can also agree. Given the nature of the job, it's all about jumping on the phone and going thru the calls (FNMA pre's.) Which is why you get complaints from customer's who say "why don't you read the notes" or "the left foot doesn't know what the right foot is doing." Given this industry, you get people from all walks of life, an array of degrees that has nothing to do with debt collection/mortgage/foreclosure, which explains some of it.