Nationstar Mortgage Reviews | Glassdoor

Nationstar Mortgage Reviews

Updated July 20, 2017
742 reviews

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742 Employee Reviews

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Pros
  • So, employees can maintain a good work-life balance (in 22 reviews)

  • The company is growing and changing the way the industry is perceived and how we treat customers (in 19 reviews)

Cons
More Pros and Cons

  1. "Sr. Data center Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Data Center Engineer in Dallas, TX
    Former Employee - Senior Data Center Engineer in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nationstar Mortgage (More than a year)

    Pros

    The pay is not worth what you have to deal with on a daily basis.

    Cons

    The worse place i ever worked.
    Management is horrible and it is very micromanaged.
    The company is in disarray everyday.
    No real leadership, and no room for advancement.
    No work to life balance.

    Advice to Management

    Listen to the employee's concerns.


  2. "Great company, great pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage Professional II in Irving, TX
    Current Employee - Mortgage Professional II in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nationstar Mortgage full-time (More than a year)

    Pros

    Mortgages are much easier to sell when you are doing portfolios refinances. The company takes care of you and as an average loan officer I see them make on average 125k a year while a top producer would make 200k+ and this is something I have proof of.

    Cons

    Processing and underwriting are great when you have someone experienced but with the amount of loans we do, there are many new processors and underwriters. You have to know you're guidelines to succeed.

  3. Helpful (1)

    "A great to place to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nationstar Mortgage full-time (More than 3 years)

    Pros

    Growth, visions, and employees engagement

    Cons

    Some department's structure needs to be consolidated.

    Advice to Management

    Encourage more communications from different levels. The ongoing activities can be strengthened.


  4. Helpful (4)

    "Sigh..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Longview, TX
    Current Employee - Customer Service Representative in Longview, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nationstar Mortgage full-time (Less than a year)

    Pros

    The benefits, pay, and co-workers.

    Cons

    Managers need more training, disorganization.

    Advice to Management

    Like the previous review, the management really needs to get it together. I loved working here at first...then things started getting bad, especially this past two months. There is a huge bias in this branch and there is this sense that they do not, whatsoever, care about us. It's very demoralizing, but quitting isn't an option as I need this job to survive. I've seen many of my previous co-workers quit due to the lack of compassion for their employees. I've also seen great managers have to leave the company due to all of this. The managers left in AR are in no way, shape or form helpful, in any way and it's very evident the do not know their material to do so...I really hope they can pull it together. I write this review with no disrespect, I just feel it's my duty inform people about what working at this particular branch is really like.


  5. Helpful (3)

    "Review at a glimpse"

    StarStarStarStarStar
    Current Employee - Portfolio Oversight Specialist in Chandler, AZ
    Current Employee - Portfolio Oversight Specialist in Chandler, AZ

    I have been working at Nationstar Mortgage full-time (More than 3 years)

    Pros

    Intentions in the right place and direction.

    Cons

    There are some growing pains but the overall plan seems genuine from the inside.


  6. "Loss Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Lewisville, TX
    Current Employee - Analyst in Lewisville, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nationstar Mortgage full-time (More than a year)

    Pros

    Laid back, generous PTO, good benefits

    Cons

    Doesn't pay like they should


  7. Helpful (8)

    "Proceed With Caution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Relations in Irving, TX
    Former Employee - Customer Relations in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nationstar Mortgage full-time (More than 5 years)

    Pros

    For the most part, there's quite a bit of stability. The work-life balance is very good. I came here right after college with a useless degree, bad grades and no direction in life. But they took me on. In my experience after 7 years at nationstar I find that this is the case with most people who start out here.

    The company is re-branding and there's quite a bit of lip service about caring for their employees more. Some departments actually live up to that. If the company truly embraces the values in their re-branding I think this could be a great place to work but too many of the leaders come from the days of call-centers. Where leaders rule by intimidation instead of collaboration.

    The dress code is casual. Which is nice since you're paid a jeans and t-shirt salary.

    Cons

    Most people starting out are going to start on the phones. Even if you aren't, many departments still function like a call center. They will watch you. An AVP was upset at me because an SVP saw me walking in the parking lot. Yeah. They're that crazy.

    The pay is not on par with other jobs in the industry. Most raises are only 2%.

    Cross department communication is terrible. There are so many processes that aren't clear or consistent. This leads to you being unable to do your job well, more importantly it's harmful to the customers. I got fired because I was never, ever given clear directives on a process and when I would ask for better directives my boss acted like it was some kind of a personal attack.

    I was very upfront about my desires to further my education with Nationstar. When I told them I was considering leaving to pursue my education full-time I was fired 3 days later.

    Advice to Management

    Many of your leaders have shown the employees they can be a leader. Now have those leaders show them they can be a "cheerleader" for their colleagues. You are never going to change just because you put your values on your walls. You have to put those values into your heart. Best of luck !

  8. Helpful (1)

    "Sr loan Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Loan Processor in Las Vegas, NV
    Former Employee - Senior Loan Processor in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Nationstar Mortgage full-time (More than a year)

    Pros

    Good pay and great co- worker

    Cons

    Too much over time, I can balance my personal life due to I work too many hours

    Advice to Management

    The management need to give the employee some days off ( Saturday and Sunday)


  9. "Just another number!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Professional in Irving, TX
    Former Employee - Mortgage Professional in Irving, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Nationstar Mortgage full-time (More than a year)

    Pros

    Good compensation is about it. Due to huge portfolio, you will make money. Nothing else I can say positive. . . . . . .

    Cons

    Long hours, micro-managing and horrible processing times. Too many below average Loan officers slowing our leads down. Also, India or Manila is killing the servicing of the loans and reason why always bottom of JD powers

    Advice to Management

    Take care or your people and they will be loyal. Stop shoving the matrix down our throats and let us do our job.


  10. Helpful (1)

    "Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wholesale Account Executive in Irving, TX
    Former Employee - Wholesale Account Executive in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nationstar Mortgage full-time (More than 3 years)

    Pros

    We don't work there anymore.

    Cons

    Employees have no stability. High turnover. Allowed Wholesale employees to fend for themselves after manegment allowed warehouse lines to fill and checks bounce. Ultimately lead to the demise of the division.

    Advice to Management

    Open your door and get in touch with your employees.


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