Nationwide Reviews in Des Moines, IA | Glassdoor

Nationwide Des Moines Reviews

Updated August 7, 2017
131 reviews

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Des Moines, IA

3.6
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Nationwide CEO & Director Steve Rasmussen
Steve Rasmussen
67 Ratings

131 Employee Reviews

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Pros
Cons
  • If you are single that's ok but if you have a family you won't have much work life balance (in 61 reviews)

  • regularly shifting work flows and lack of fluid communication with upper management who decides these changes (in 52 reviews)

More Pros and Cons

  1. "Consultant, Systems Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Des Moines, IA
    Former Employee - Anonymous Employee in Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nationwide full-time (More than 8 years)

    Pros

    Excellent benefits and pay. Great work life balance.

    Cons

    bureaucracy is inhibiting and oppressive


  2. "Solid insurance company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Des Moines, IA
    Former Employee - Claims Representative in Des Moines, IA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Nationwide full-time (More than 8 years)

    Pros

    Fair pay for position; average benefits; good PTO (around 20 days plus holidays); good advancement opportunity.

    Cons

    Difficult to get hired outside of Des Moines, Columbus, or Scottsdale; Claims auditing is a bit absurd; a bit tight with the expense account.

    Advice to Management

    Allow all attorneys to expense CLEs, regardless of whether they are in an attorney role. Hire more trial division attorneys.

  3. Helpful (1)

    "If they were honest about promotion opportunity, they would be great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mcr III in Des Moines, IA
    Former Employee - Mcr III in Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nationwide full-time (More than a year)

    Pros

    Diversity, shifts are static great people, ok pay, onsite cafeteria free public transportation lots of Charity opportunity to help,

    Cons

    Unless you are there 3 plus years you will not get out of the call center, no matter your previous experience or degree.

    Advice to Management

    Everyone needs to be on the same page from the executives to the peons. He tells you in 6 months you can get out of the entry level position, it is a lie unless you know a manager or sup in another Dept personally, then you might get out.


  4. "Member Care Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Des Moines, IA
    Former Employee - Anonymous Employee in Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nationwide (More than 3 years)

    Pros

    Great benefits. Great training. Free parking.

    Cons

    Schedule must include at least one day during weekend.


  5. Helpful (1)

    "MD Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist II in Des Moines, IA
    Former Employee - Claims Specialist II in Des Moines, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Initially training was what you would expect to succeed. Management speaks like they are there to assist and listen. Pay is good but overall my impression is they are below national average. It's a good place where inexperience isn't a factor as long as you have a good spirit and can provide customer service. They provide educational reimbursement if you can find the time to get it in.

    Cons

    Management shifting is all too common and when it happens it's like Russian rhulette on whether you're getting a good manager to help get work done or a 'cleaner'. Company methodology over the past several years was to spend exhorbantly on advertising, refuse promotions and then buy customer indexes through claims which has been increasingly present in their loss ratios for both standard and commercial auto. Hikes in premiums expected to cause loss in claims thus a lesser need for adjusters among other departments. Attrition will fix this.

    Advice to Management

    I think management has it figured out. A little more backbone and straight-faced speaking of the truth is what the company needs to reach that full potential but that's not under the slogan. The slogan is accomplished by the sacrifices of the lower tiered employees/non-management. Think of the sacrifices made by the employees daily and don't start acting like you care two weeks before the annual engagement survey comes out.


  6. Helpful (1)

    "Overworked and Under paid in Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative III in Des Moines, IA
    Former Employee - Customer Service Representative III in Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nationwide part-time (More than 3 years)

    Pros

    over all company is very liberal and open minded. They don't care about Tattoos or wild hair colors. Most area's allow jeans now too.

    Cons

    You can't even get up to use the bathroom without an FLMA form on file. Call centers run on numbers, they don't treat staff as humans. Things have improved but they are always hiring as most of the hiring classes 1/2 quit within 6 months or less.

    Advice to Management

    Actually give the work life balance they offer for call center staff.


  7. "Didn't like call center work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Care Representative in Des Moines, IA
    Former Employee - Member Care Representative in Des Moines, IA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nationwide full-time (More than a year)

    Pros

    Des Moines, IA location is great.

    Cons

    Call center work is exhausting. Couldn't speak to other departments.

  8. Helpful (1)

    "Material Damage Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Material Damage Adjuster in Des Moines, IA
    Current Employee - Material Damage Adjuster in Des Moines, IA
    Doesn't Recommend

    I have been working at Nationwide full-time (More than 3 years)

    Pros

    Good pay, great people to work with, good managers overall.

    Cons

    Hard to move up or post out. No career path in department. Inconsistent claim volume

    Advice to Management

    Find a way to manage claim volume so it's equal in all zones. Not fair when one zone gets 140 claims a month, and others get 70 and held to same standards.


  9. "Great company, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CL Processor I in Des Moines, IA
    Former Employee - CL Processor I in Des Moines, IA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Nationwide full-time (Less than a year)

    Pros

    Seemed pretty well organized. Communication was good.

    Cons

    None, I just went in a different career path


  10. Helpful (1)

    "Nationwide? Not so much."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Des Moines, IA
    Current Employee - Consultant in Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nationwide full-time (More than 3 years)

    Pros

    Nationwide provides nice benefits at a reasonable price. Additionally, the company provides very stable work for their full time employees.

    Cons

    Company is excessively Columbus, Ohio centric. If you want any chance at growth, you'll need to move there.
    For a company that calls itself Nationwide, its view is entirely too limited.


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