Nationwide Reviews | Glassdoor

Nationwide Reviews

Updated April 8, 2017
224 reviews

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2.0
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Nationwide CEO & Director Steve Rasmussen
Steve Rasmussen
85 Ratings

224 Employee Reviews

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Pros
Cons
  • Work/life balance - may have to put in more hours if you want to grow within company (in 56 reviews)

  • regularly shifting work flows and lack of fluid communication with upper management who decides these changes (in 48 reviews)

More Pros and Cons

  1. "Over Rated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nationwide full-time (More than 5 years)

    Pros

    A job for short time.

    Cons

    Nepotism and favoritism rapid. WFH for management causing lack of communication and a negative in training new employees. WFH option given to friends when the volume of work is low for some.

    Advice to Management

    You would think people in a management position would know what is creating a unbalanced work environment. Allowing some to work around their family or personal lives.


  2. "Member care representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Care Representative in Gainesville, FL
    Current Employee - Member Care Representative in Gainesville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nationwide full-time (More than a year)

    Pros

    Constistant schedules,opportunities for overtime, in house cafe for lunch.

    Cons

    Pay is very poor. Raises are judged based on impossible metric standards alone. Lack of compassion and support from managers. Most of the time if you need a supervisor for a call they will refuse it and make you feel stupid that the member wanted to speak to them. This causes un necessary stress on you and the member. If you are not atriving in your current role and therefore your metrics are struggling oh well without the top of the top numbers you can not transfer departments. Not even to stwp into a lower position.

    Advice to Management

    Realise that sometimes you do have to take calls even though you dont want to get up someyimes its necesary to help a member and ensure the sanity of the people who work for you. Far to many regulations on escalated calls. Sometimes members just want to talk to a sup. Who are we to tell them thats not allowed.


  3. "Not That Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Entry Specialist in Scottsdale, AZ
    Current Employee - Data Entry Specialist in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Nationwide full-time (More than a year)

    Pros

    Flexibility, Salary, Solid Company, Everyone is really nice to work with

    Cons

    Lack of Communication among team members; horrible management; horrible benefits


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  5. "Member Care Representative II"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Highland Hills, OH
    Former Employee - Anonymous Employee in Highland Hills, OH

    I worked at Nationwide full-time (More than 5 years)

    Pros

    They are a charitable company that participates in giving back to the community and less fortunate via various nonprofit organizations.

    Cons

    Years of service with the company are not acknowledged or rewarded. I was a tenured employee and it was not considered in shift bidding.


  6. Helpful (1)

    "Nationwide? Not so much."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Des Moines, IA
    Current Employee - Consultant in Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nationwide full-time (More than 3 years)

    Pros

    Nationwide provides nice benefits at a reasonable price. Additionally, the company provides very stable work for their full time employees.

    Cons

    Company is excessively Columbus, Ohio centric. If you want any chance at growth, you'll need to move there.
    For a company that calls itself Nationwide, its view is entirely too limited.


  7. "Went downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner in Littleton, CO
    Former Employee - Claims Examiner in Littleton, CO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nationwide full-time (More than 5 years)

    Pros

    Worked at pet insurance subsidiary. It was great before Nationwide took over all operations.

    Cons

    Once Nationwide took over VPI Pet Insurance, they slashed benefits and made pets priority zero. Also, Denver office in particular a toxic and backstabbing environment.

    Advice to Management

    Apply same rules to everyone. Don't allow some employees to cheat and then hold employees who follow the rules accountable for not cheating.


  8. Helpful (3)

    "Not as good as it once was ...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nationwide full-time (More than 10 years)

    Pros

    Good benefits and some really good people work at the company.

    Cons

    While there are some good leaders, there are also some really bad leaders that create toxic environments

    Advice to Management

    More scrutiny is needed on the performance of the leaders in this company.


  9. "Good place to work for the young at heart"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Claims Representative in Hilliard, OH
    Former Employee - Senior Claims Representative in Hilliard, OH
    Recommends
    Positive Outlook

    I worked at Nationwide full-time (More than 8 years)

    Pros

    Good people to work with and it was a good starter job for the young. Management was usually fair but their hands were tied.

    Cons

    Because the employees were young professionals, sometimes drama ensued in the workplace. Older employees had been there for years and stuck together on decisions which made new ideas or approaches very difficult to implement. Work volumes were not distributed evenly and turnover hurt morale.

    Advice to Management

    Definitely need a plan for high volume times, turnover problems. Better screening of applicants would hopefully reduce turnover and prevent stress on existing employees. Compensation could be improved as well.


  10. Helpful (2)

    "Not what you think it will be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst IT in Columbus, OH
    Current Employee - Analyst IT in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Nationwide full-time (More than 10 years)

    Pros

    A lot of benefit options, huge community involvement. Good pay

    Cons

    Organizational issues, cost for benefits are astronomical to be an insurance company. Politics at its finest especially if your not a brown noser. Long term associates pushed out for no reason just to make room for the young workers!

    Advice to Management

    In order to retain younger workers you need to focus on offering more work life/family balance. This new workforce can see through the facade. Pushing out tenured workers is a slap in the face and it needs to be stopped or the engagement of the company will continue to fall.


  11. Helpful (2)

    "Extremely passive-aggressive culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant, PM in Columbus, OH
    Former Employee - IT Consultant, PM in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nationwide full-time (More than 10 years)

    Pros

    Nationwide generally offers competitive salary and benefits. The opportunities to give back to community are varied and available.

    Cons

    The culture has long been a passive aggressive one that has only gotten worse over the years. They actually have named it "Nationwide-nice". They are nice to your face but vicious behind your back regarding business decisions, personal growth and opportunities. It is a brutal environment.

    Advice to Management

    Listen more to the everyday employee instead of the leadership that is doing all they can to climb the ladder. Your engagement questions are stale and the process is as useless as performance evaluations.


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