Nationwide Employee Reviews about "leadership"

Pros

Original purpose to serve consumers is great and the opportunity going forward could be great to to serve the consumer.

Cons

Senior leadership (CEO and EVP's) are more concerned with how they are perceived rather than leading to do the right things to serve customers. This leads to ultimately higher prices for the consumer.

Pros

Good company culture, and maintains a small company feel vs being a small cog in the works as one might expect of an entity this size.

Cons

Nationwide varies a great deal from IT area to IT area with respect to quality of leadership. Lots of 'old school' mentalities that go way back at all levels of management can sometimes deter progress and the advancement of skilled resources eager to advance their careers.

Pros

Great culture great benefits SVP leadership needs turnover

Cons

SVP and VP leadership needs turnover...a great bench of AVPs but they don’t know how to remove the SVP/VP layers

Pros

Great people. Great response to COVID. Shortly after announcing a work arrangement plan that raised a lot of questions and concerns, leadership listened and pivoted to a plan where almost the entire company worked from home with limited workflow interruption. The company seems to truly care about its nonprofit and social justice initiatives, both within the organization and outside of it.

Cons

Frequent system issues that impacted one's ability to do their job – slowness, strange glitches, or outages. Comments and expectations from upper leadership seemed to indicate a lack of understanding of technology issues and limitations. A sense of instability. I accepted a role with Nationwide because I'd heard great things from friends who worked there about development and growth. I had five supervisors in the span of two years in one position, which made mentorship a challenge. Layoffs had been announced in other departments shortly after I was hired, and they felt like a very real possibility throughout my own tenure. My own department was gathered for a layoff announcement a little over a year after my start date. A number of employees left, and then layoffs were then indefinitely postponed. The lack of manpower meant mandatory overtime coupled with the knowledge that layoffs were coming, but not being sure when they'd happen. (Layoff notices were officially sent nearly a year after the initial announcement.) I'm grateful that the layoff delay meant I had the chance to remain employed during the pandemic – and to be able to work from home too. But the ambiguity of the situation combined with mandatory overtime and the stress of the pandemic itself made a stressful situation even more stressful.

Pros

Great co-workers who are dedicated and friendly. Great middle managers!

Cons

Senior Leadership is stuffySenior Leadership is stuffySenior Leadership is stuffy and conservative and out of touch with the employee job requirements and challenges. Senior leadership only cares about how good you make them look and has little regard for the individual contributions of the middle managers and staff. Senior leadership lacks diversity proportionate to the customer base they serve.

Pros

The pay is competitive for the area, if you can put up with the stress.

Cons

Continuous improvement was put by the wayside to focus more on answering phones, this hinders the associates' ability to develop themselves, pushes leaders out of the company and is a short sighted solution that removes long term success and development. Treating associates as robots to pick up the phone and to imitate a local agent's service leads to burn out, associates are not passionate about answering dozens of phone calls the same way using the same call flow, this is sweat shop insurance at its finest and leads to associates making logical, yet undesirable, choices that line up with compensation. Leadership is reduced to making continual threats and arbitrary punishments for failing to meet unrealistic and conflicting goals.

Pros

- nice people - in general most people work a short work week

Cons

- senior leadership is incompetent and ineffective - lack of motivation of majority of staff makes it frustrating for someone who wants to really make a difference and work hard - attempt to do a little bit of everything, but nothing well -- and no one cares that we don't ever realize the business case of projects we implement

Pros

Zero. Nothing. Nada. Zip. Toxic. Abusive.

Cons

Mandatory overtime has been the norm for years but no CAT pay. If you don’t work overtime you’ll be terminated. Your benefits package includes PTO but you will not be approved to use most of it because only a few people at a time are approved. Your medical policy will have such a high deductible you’ll never reach it unless you have ongoing medical issues. You will not be given adequate training, training material, or access to a supervisor to assist with questions. You will be given negative quality scores if you make an error on things you never received training on. The Total Loss office is severely understaffed but upper leadership says we are adequately staffed. As more and more Total Loss associates quit they are not being replaced and those remaining are being assigned delinquent accounts. The tools you are provided include outdated Excel spreadsheets which continuously lose their formatting. You will be expected to manage out of office activities, emails, and voicemails for other associates. You will be required to work overtime to work your coworkers claims. You are required to work claims activities for other departments who cannot keep up even though the Total Loss office is more behind than those departments. You will manually type documents because the system does not generate documents correctly. You will be expected to monitor other business units activities because the system does not work as intended. You will have zero support and will be responsible for coordinating the entire claim. You will write estimates. coordinate the locating, release and pickup of vehicles. You will resolve coverage issues. You will generate paperwork. You will obtain payoff quotes. You will field escalations. You will process alternate salvage. You will follow up on paperwork and settlement disagreements. You will manage rental vehicles. You will process payment, transporting the vehicles and communication with shops on repairable vehicles. You will handle agent and lien holder escalations. You will process letters of representation from attorneys and communicate with them. You will run DMV searches. The list of job duties Nationwide Total Loss adjusters are responsible for is far more than the job duties of Total Loss adjusters at other insurance companies. Leadership will tell you to hang on because positive changes are coming that never come. Process changes will be made before tested and nothing will work. You will be given work arounds that then become part of your job duties. Total Loss management will allow managers and associates from other business units to send you work, correct you, and critique you. You will not have the support or backing of your management team. You will be repeatedly told Nationwide values people, a home work life balance all while they put people who refuse overtime on performance plans or terminate them. Your coworkers will go on FMLA for nervous breakdowns and stress related health issues. Your coworkers who are terminated for not working overtime will be denied unemployment. Leadership will have management conferences where they jokingly compare complex claims to kitchen remodels that are never completed. Make no mistake about it this company does not care about the health or well being of their associates or members. They care about profit.

Pros

People are generally easy to work with and engaged. The company is very stable and does try to keep employee satisfaction high. Promotions are very possible for people with desire and that will work to improve their skill set. It is a generally very steady company and the senior leadership is visible and accessible.

Cons

Like many companies the Red Tape is huge. Slow to change and when you are looking for advancement it can be a who you know vs what you know situation. Pay is low compared to the market. When managing employees it can be extremely difficult to terminate the person.