Natwest Reviews | Glassdoor

Natwest Reviews

Updated August 8, 2017
108 reviews

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2.9
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Sir Philip Hampton
32 Ratings

108 Employee Reviews

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Pros
  • Shorter working hours which are well paid (in 6 reviews)

  • Very flexible working arrangements including work from home elements (in 5 reviews)

Cons
  • Long hours and always called back to work from lunch break and staff expected to stay after hours and before opening times regularly (in 5 reviews)

  • Sales and business development prioritised over customer service (in 4 reviews)

More Pros and Cons

  1. "IT WAS A GOOD EXPERIENCE WORKING FOR NAT wEST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in New York, NY
    Former Employee - Supervisor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly atmosphere constant banking training

    Cons

    Learning and the possibility to go to school

    Advice to Management

    Keep up the good work


  2. "Natwest Mortgage Services"

    StarStarStarStarStar
    • Culture & Values
    Former Employee - Anonymous
    Former Employee - Anonymous

    Pros

    Supportive to team members that want to increase their experience.

    Cons

    Found this company to be very supportive for the segment of the market they are in.

  3. "Portfolio Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Portfolio Manager in London, England (UK)
    Current Employee - Portfolio Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Natwest full-time (Less than a year)

    Pros

    Flexible working, reasonable hours, large organisation so can progression or side-steps are achievable.

    Cons

    Too many cuts, not enough communication to the 'people on the floor'. Unable to recommend as a place to work due to these cuts.

    Advice to Management

    Be transparent with structure/operating model changes


  4. "enjoyed my time at the bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Natwest full-time

    Pros

    job security and regular hours

    Cons

    meeting sales targets was hard


  5. "Great people culture and training opportunities within shrinking bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    I worked at Natwest full-time

    Pros

    Most people are friendly and work incredibly hard to get the impossible done. Very flexible working arrangements including work from home elements. Good technical abilities.

    Cons

    Limited career growth within bank as it shrinks. Politics better than the past but still present. Technical abilities constrained by massively complex technical environment and impossible cost challenges.

    Advice to Management

    Be more innovative, think outside banking, think ahead more than 2 years.


  6. "Varied work, lack of training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Portfolio Manager in Bristol, England (UK)
    Former Employee - Portfolio Manager in Bristol, England (UK)

    I worked at Natwest full-time (Less than a year)

    Pros

    - People are all great, including several great managers
    - Work was varied and so kept interesting
    - Salary was average for industry but good for work carried out

    Cons

    - Lack of structured training within the 2 roles I had
    - Use of roughly 10 different IT systems do not make the role easy to navigate

    Advice to Management

    - Whilst there are several members of the team who are able to help with queries, as someone who was new to the industry and therefore the role, it would have been good to have had structured training as it was not easy to learn how to do the role well


  7. "Awful company - not interested in staff or their wellbeing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSO in Norwich, England (UK)
    Former Employee - CSO in Norwich, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Natwest full-time (More than a year)

    Pros

    The benefit package is good and they do pay well, reasonable amount of holiday too.

    Cons

    Where to start!?

    Holiday has to be booked a in the November of the year before you want any time off, its then done on whos been there the longest. Which as you can probably work out, always goes in the favour of the management.

    The finger pointing is out of hand. Management literally go on a witch hunt to blame people for things they haven't done. If they like you and you are a favourite then its fine, however if they don't like you then you are for it. Use to dread returning after any time off.

    They make you feel like you are a burden to the business should you need time off due to an illness.

    Expected to work longer then normal hours and receive no pay. Expected not to take a full lunch.

    Have to ask to go to the loo.

    If management don't like you then they will lie and try and screw you over in mid and end of year reviews and when challenged they back down as they have no evidence.

    Only time management ever try and take an false interest is when the staff survey comes out each September. However, they can work who said what, so should you say something bad then watch out as they will be after you.

    There is this bizarre thing with management where they have such large egos that they don't deem junior members of staff worthy to speak to or treat with respect.

    Targets are huge and so is cold calling. Expected to book customers in for reviews - which is really trying to sell them a product. If you don't get so many credit cards, or loans or mortgages then they string you up.

    Awful company to work for - avoid at all costs. Everyone who has ever worked there and left will tell you how much better life is outside of the bank

    Advice to Management

    management need to take a hard look at how the staff are treated, its backwards and disgusting. Also need to stop favouring people as this leads to the wrong people being put in the wrong jobs.

  8. "Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Natwest full-time

    Pros

    Good management support, Friendly work environment and flexible working hours

    Cons

    Poor pay, restricted career growth and very target and sales incentives

    Advice to Management

    innovate ideas to reward the team, reduce company politics


  9. "Cahier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in London, England (UK)
    Former Employee - Cashier in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Natwest full-time (More than 8 years)

    Pros

    The people are Good, have Good Salary with a Good Pension

    Cons

    Too many targets to achieve

    Advice to Management

    Listen to the staff


  10. "Retail Banking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Good learning opportunity
    Approachable staff
    well structured career development

    Cons

    Small team & the bank opens on Saturday


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