Navy Federal Credit Union Reviews in Pensacola, FL | Glassdoor

Navy Federal Credit Union Pensacola Reviews

Updated December 6, 2017
107 reviews

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Pensacola, FL

3.9
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Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
73 Ratings

107 Employee Reviews

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Pros
Cons
  • Work life balance isn't always there (in 36 reviews)

  • Evening and weekend hrs no work life balance (in 12 reviews)

More Pros and Cons

  1. "Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multiple Positions in Pensacola, FL
    Former Employee - Multiple Positions in Pensacola, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union full-time (More than 10 years)

    Pros

    PTO, Bonuses, Sick Leave, Medical/Dental/Vision Ins.

    Cons

    Work life balance isn't always there.


  2. "A Positive Culture with Opportunities to Be The Best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Pensacola, FL
    Current Employee - Assistant Manager in Pensacola, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (More than 3 years)

    Pros

    Navy Federal is absolutely focused on member service. The company genuinely cares about the members especially those in the armed forces. The culture is relatively laid back and people are supportive and kind. People are generally happy to work there.

    Cons

    The company is going through immense growth that affects the overall culture and also the quality of life surrounding work. Navy Federal literally creates a traffic jam every day in Virginia and Pensacola HQ and is adamantly against remote work. The benefits are good but often lag behind peers. For example, Paternity Leave was only instituted in 2017 and even then only 10 days.

    Advice to Management

    Consider what it means to add thousands of new employees each year to what was not a particularly large financial institution to begin with. This kind of change can greatly affect a corporate culture.

  3. "The people you know, not what you know"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delinquency Control Counselor III in Pensacola, FL
    Former Employee - Delinquency Control Counselor III in Pensacola, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Navy Federal Credit Union full-time (More than a year)

    Pros

    great chances to move up in the company. great experience

    Cons

    not a career place of employment, and moving up solely depends on the people you know, company not meant for people who have their own opinions.

    Advice to Management

    please check all sides of a story before making a biased decision, race should not have a play in things.


  4. "Account Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account in Pensacola, FL
    Former Employee - Account in Pensacola, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union (Less than a year)

    Pros

    The company itself was amazing both pay and hours. They also have shifts to fit schedule .

    Cons

    My supervisor was completely rude, self centered thought she was better then anybody else on the team, and refused to work with you if you had a problem.

    Advice to Management

    This is a great company one of the best. Since it is such a team based company I think that a meeting should be set to review the supervisors and let the team be able to express there issues.


  5. Helpful (3)

    "Good benefits, decent people, little forward thinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Instructor in Pensacola, FL
    Current Employee - Training Instructor in Pensacola, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Navy Federal Credit Union full-time

    Pros

    The benefits at NFCU are great. 7% 401K match, yearly raise if you do your job, additional yearly bonus if company goals are met (quite often). There's a full gym on site, cafeteria with a surplus of options, small clinic that's free for employees, I could go on. The people are great, for the most part. You get some bad apples, but a lot of people are on board with the "culture". At corporate offices, there is room for advancement, and career development.

    Cons

    Nfcu is very behind the times when it comes to certain technology. Using an outdated and non user friendly email program is a big one. Not offering telework for the average employee is another. There are very very few positions that have the option, but only under extreme circumstances and 4 dozen hoops to jump through. It's always talked about as a future possibility, but the "brass" is supposedly against the idea.

    Advice to Management

    Ditch IBM Notes. Join the 21st Century: Let your employees have the option of working from home, saving everyone some money.


  6. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Pensacola, FL
    Current Employee - Engineer in Pensacola, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union (Less than a year)

    Pros

    It is the best place I have ever worked.

    Cons

    There is not any cons to working there.

    Advice to Management

    none


  7. "Grass isn’t always greener"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Loan Processor in Pensacola, FL
    Former Employee - Mortgage Loan Processor in Pensacola, FL

    I worked at Navy Federal Credit Union full-time

    Pros

    Free Gym. Nice Cafeteria. Good 401k match.

    Cons

    Think carefully and do your research before leaving another job. If it seems too good to be true, it just might be...
    If you start working through a contractor, you will start with good Pay (though it will disappear if you need to pay for benefits). Everyone’s goal is that you make it through the first 6-12 months of extreme stress and the ‘hazing’ period as a contractor, as you feel like an outsider, then if you are “lucky” you get to go “perm”. That’s when they hit you with the pay cut. Yep that’s right! They drop your pay. So you will leave work Friday making one amount, then show up on Monday doing the same job for less money. That’s if you make it through the childish ostracizing. There is a definite disconnect between Navy Federal employees and Aerotek employees. Many of Navy Federal employees definitely seem to have a chip on their shoulder and it can make you feel like an outcast second class citizen if you let it. Everybody proudly and openly states “If you wanna become perm, it’s about who you know, not what you know”.
    It seems like they are so anxious to grow, that they rush to promote supervisors, but they seem to promote the loudest in the group rather than the most competent for the job. Unfortunately the power is often mishandled and misused. This creates a revolving door of employee turnover at a rate of which I have never seen. Very unfortunate. It could be a great place to work if handled differently.

    Advice to Management

    Fix the disconnect between your employees and Aerotek employees. There are two teams it seems, and Navy Fed is definitely the home team. You are all supposed to be on the same team working toward a common goal. Stop the bullying in your ranks and fix this before you run out of local “warm bodies” to hire.

  8. Helpful (7)

    "The good comes with the bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Pensacola, FL
    Current Employee - Supervisor in Pensacola, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (More than 10 years)

    Pros

    Great benefits, on site nurse, on site gym, bonus every year depending on your performance

    Cons

    There are a LOT of unethical people in management. They get away with so much that it's really sad. HR sides with the higher ranking employee unless they have 100% proof that they could otherwise be sued for. Extremely stressful environment!

    Advice to Management

    Commit to the Navy Federal values and have integrity!


  9. "Lousy Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MSN II in Pensacola, FL
    Former Employee - MSN II in Pensacola, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Navy Federal Credit Union full-time (More than a year)

    Pros

    Salary and benefits are good, as well as the 401k

    Cons

    Everything else. This company should be avoided at all costs. They are extremely unprofessional, and tend to promote friends and family.

    Advice to Management

    Fire the president and get rid of the majority of the management. The put the cult in culture.


  10. "Great team, 24 hour support"

    StarStarStarStarStar
    Current Employee - Marketing Analyst in Pensacola, FL
    Current Employee - Marketing Analyst in Pensacola, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    This particular facility, which has more than six buildings and are still building more, has 24 access to a gym with ongoing classes.

    Cons

    The only con that I would mention here is that whenever you're departing for your day, it is extremely difficult to exit in a timely manner.

    Advice to Management

    N/a


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