Navy Federal Credit Union Reviews

Updated Jun 14, 2021

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4.1
77%
Recommend to a Friend
89%
Approve of CEO
Navy Federal Credit Union CEO Mary McDuffie
Mary McDuffie
302 Ratings
Pros
  • "Great Benefits, great overall environment(in 208 reviews)

  • "Pay and benefits are way above standard for the financial industry(in 84 reviews)

  • Cons
  • "Management and work life balance can be difficult(in 80 reviews)

  • "Overworked and undervalued by upper management(in 33 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Navy Federal Credit Union and is not affected by filters.

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    1. 5.0
      Current Employee
      Featured Review

      Great company

      Oct 3, 2020 - Senior IT Support Analyst in Arrington, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have been working as consultant. It's a great company.

      Cons

      It can be improve their existing technology.

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    2. 5.0
      Current Employee

      Great company culture

      Jun 13, 2021 - Senior Member Service Representative in Laurel, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company/corporate culture is excellent. Truly centered around employee and member satisfaction. Not strict sales goals or pressure to cross-sell products

      Cons

      Branch employees have a hard time moving up in the company. Work-life balance is challenging

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    3. 4.0
      Current Employee, more than 1 year

      A great place, with great people and benefits!

      Jun 9, 2021 - Member Service Representative in Pensacola, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Navy Federal has incredible benefits! Not only do they provide vision, dental, and health, but in the larger operations centers have on-site healthcare facilities that can function as your primary care physician. When Flu season comes, Navy federal makes it very easy to get your flu shot. You can even have your flu shot brought and administered to you at your desk!

      Cons

      As Navy Federal is a very large organization, it can often be difficult and a lengthy process to get insight and suggested changes to those who are able to take action on them.

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    4. 5.0
      Former Employee, more than 1 year

      Good experience and has allowed me to get endless interviews for full-time positions at Navy Federal

      Jun 7, 2021 - Escrow Assistant in Pensacola, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Tailor your schedule how you want, the pay is good if you get an apartment with other people, you can listen to music, the supervisors are always approving your time off

      Cons

      No benefits and the lunches are only 30 minutes

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    5. 5.0
      Current Employee, more than 3 years

      Great people, satisfying work

      Jun 12, 2021 - Project Manager in Pensacola, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive salaries and meaningful work. Supports telecommuting options.

      Cons

      There are no downsides. Management listens to employees and makes adjustments to improve the work environment.

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    6. 5.0
      Current Employee, more than 1 year

      Best job ever

      Jun 8, 2021 - Physical Security Officer in Pensacola, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The actually care about their employees. Best job I’ve ever had and will retire there.

      Cons

      Literally none. This job has been the best thing to happen to me.. I can’t think of any cons honestly

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    7. 4.0
      Current Employee

      Safe choice covers the basics well

      Jun 14, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Financially strong company with commitment to job security. Comp and benefits strong.

      Cons

      Old school culture hurts employee experience. Growth opportunities depend on department. Can be guilty of lazy thinking.

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    8. 2.0
      Current Employee, more than 5 years

      Like stress?

      Jun 8, 2021 - Branch Sales and Service Associate I (MLO) in San Diego, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Is an amazing company on the east coast! Fair pay, bonuses

      Cons

      The company isn’t the same from one coast to another the West Coast seems to do whatever they want to and not follow what Navy Federal is about. The core values just have a disconnect from one coast to another.

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    9. 5.0
      Current Employee

      Incredible culture and benefits

      Apr 14, 2021 - Member Service Representative in Navarre, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company tends to promote from within and I've been promoted 3 times in 3 years. They ask their employees for feedback on procedural improvements etc. They even gave a small extra bonus to us to help in case we were impacted by the pandemic. The culture is great and there's always someone to help if you aren't sure about something. The benefits package is wonderful. I've had 4 supervisors in 3 years and all of them were incredible. The only reason I lost any was due to promotions for me or the supervisor. Aside from one case when a supervisor switched shifts. I may not want to do this forever due to life interests but it sure would be hard to leave!

      Cons

      I can't really think of any other than upset callers but that's usual with customer service. They provide training and backup if needed to make that easier.

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    10. 5.0
      Current Employee, more than 5 years

      Supervisor

      Jun 9, 2021 - Contact Center Supervisor in Pensacola, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hours , benefits , leadership , support

      Cons

      My drive is too far

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    Viewing 1 - 10 of 1,431 Reviews

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