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Navy Federal Credit Union Reviews
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    Navy Federal Credit Union Reviews

    Updated February 12, 2019
    860 reviews

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    4.1
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Navy Federal Credit Union CEO Mary McDuffie
    Mary McDuffie
    3 Ratings

    Employee Reviews

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    Pros

    • "You also get great benefits working there" (in 153 reviews)

    • "They consistently evaluate their total rewards to better accommodate their employees ensure I have a great work life balance" (in 49 reviews)

    Cons

    • "The work-life balance when working in a branch is a bit difficult, with plenty of scheduling conflicts" (in 49 reviews)

    • "Large quantities of overtime expected and there is no work-life balance" (in 13 reviews)

    More Pros and Cons

    1. "Benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Branch Manager
      Current Employee - Branch Manager
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Navy Federal Credit Union full-time (More than a year)

      Pros

      Benefits benefits benefits benefits benefits

      Cons

      Glass ceiling, no opportunity for growth for branch leadership, constant changing, and technology is behind

      Advice to Management

      Give everyone an opportunity

    2. Helpful (1)

      "The best"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Member Service Representative II in Pensacola, FL
      Former Employee - Member Service Representative II in Pensacola, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Navy Federal Credit Union full-time (More than 3 years)

      Pros

      NFCU is most definitely without a doubt THE best company I have ever worked for. They care about their employees just as much as they do their members. You're eligible for benefits the day you start employment unlike most companies. The products and services that are offered for members are truly for their benefit so there's no room for guilt when making suggestions for members. Navy Federal is so awesome and I'm hoping to soon return to the company!

      Cons

      There is nothing I could say wrong about the Fed!

      Advice to Management

      Keep being great!

      3. Join the Navy Federal Credit Union team
      See Our Latest Jobs

    3. Helpful (1)

      "Excellent benefits, great co-workers, and lots of room for growth!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Member Service Representative
      Current Employee - Member Service Representative
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (More than a year)

      Pros

      Wonderful benefits, 401k matching, paid leave earned from day one, tuition reimbursement, lots of growth and network opportunities!

      Cons

      General public, sometimes members get coddled in spite of policies, people can be rude and demanding.

    4. "I love NFCU!"

      StarStarStarStarStar
      Current Employee - ER Specialist
      Current Employee - ER Specialist

      I have been working at Navy Federal Credit Union full-time

      Pros

      Great benefits, people, and environment!

      Cons

      Nothing at this time.

    5. "Overall a good place with excellent senior leadership"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Winchester, VA
      Current Employee - Anonymous Employee in Winchester, VA
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (More than 5 years)

      Pros

      Navy Federal offers some of the best pay in this area (Winchester, VA) without having to have a bachelor's degree or higher or travel towards the DC area. Offers a very competitive benefit package and the senior leadership walks the talk. For executive leadership (CEO, COO, etc), they are awesome at having the right leader for the right time. The executive and senior leadership does genuinely think of those who work for them.

      Cons

      With the middle management of the site, favoritism is a very real thing, and who you know can play heavy in promotions, workload, what you get coached on, etc. I have worked in multiple departments, and the difference in culture between each department and experience between the multiple supervisors I've worked under has been night and day. Moving from one department to another can at times feel like going to a whole different company. Consistency is not there.

      Advice to Management

      Get the Managers and AMs on the same page, look further at credentials versus who knows who and who likes who.

    6. "Best Place I've Ever Worked"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Assistant Manager
      Current Employee - Assistant Manager
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (More than 3 years)

      Pros

      Amazing benefits, great pay and amazing leadership. Lots of growth opportunity and a CEO that cares.

      Cons

      Frequent changes across the organization

    7. Helpful (1)

      "Great Career Opportunities"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (More than 3 years)

      Pros

      Empowering leadership
      Great pay
      Great benefits
      Culture open to innovation and change

      Cons

      Few telecommute options across the enterprise

      Advice to Management

      Stay focused on mentoring from within and seek advice from across your subordinate base.

    8. "Overall, a good place to work"

      StarStarStarStarStar
      Former Employee - Member Services Representative
      Former Employee - Member Services Representative

      I worked at Navy Federal Credit Union full-time

      Pros

      Good benefits and pay for the line of work.

      Cons

      In some locations there's only one team for some departments, which means if you want to move to another team, you'd have to change locations.

    9. "Navy Federal is awesome"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (Less than a year)

      Pros

      Great place to work at

      Cons

      The cafeteria needs some recipie updates

    10. "Excellent culture/pay/ benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - MSR II
      Former Employee - MSR II
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Navy Federal Credit Union full-time

      Pros

      Professional and industry leading pay at lower levels

      Cons

      Asked to clock in 15 mins after working but this has since been made public and addressed