Navy Federal Credit Union Reviews | Glassdoor

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Navy Federal Credit Union Reviews

Updated February 20, 2018
729 reviews

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3.9
StarStarStarStarStar
Rating TrendsRating Trends
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Approve of CEO
Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
471 Ratings

729 Employee Reviews

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Pros
Cons
  • Work life balance isn't always there (in 41 reviews)

  • Large quantities of overtime expected and there is no work-life balance (in 12 reviews)

More Pros and Cons

  1. "Love it!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Winchester, VA
    Current Employee - Anonymous Employee in Winchester, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (Less than a year)

    Pros

    Great benefits and appreciation from upper management. Also very flexible on schedule changes and very easy to get extra hours.

    Cons

    Not much other than training could be a bit less intense . Sadly it causes many not to continue on.

    Advice to Management

    Keep up the great work!!


  2. "NFCU"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Loan Officer in Pensacola, FL
    Former Employee - Senior Loan Officer in Pensacola, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union full-time (More than 5 years)

    Pros

    The best Credit Union in the world to work for!

    Cons

    None to mention here. All good.

  3. "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Navy Federal Credit Union full-time

    Pros

    Opportunity to progress and really get involved with projects.

    Cons

    Sometimes can be difficult to leave the function you are currently in.


  4. "Navy Federal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Services Representative in Pensacola, FL
    Former Employee - Member Services Representative in Pensacola, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union full-time (More than 3 years)

    Pros

    Navy Federal has good pay and good benefits (pension, 401K matching, insurance)

    Cons

    Navy Federal is too much micromanaged.


  5. "Mortgage Loan Processor III"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Mortgage Processor in Pensacola, FL
    Current Employee - Senior Mortgage Processor in Pensacola, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (More than 5 years)

    Pros

    Great Benefits, career growth options and competitive pay

    Cons

    Work hours and home / work life balance is not balanced.

    Advice to Management

    More focus on career goals for employee and help more to balance work / life balance.


  6. "MSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Pensacola, FL
    Current Employee - Member Service Representative in Pensacola, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (Less than a year)

    Pros

    Great benefits, excellent training, nice facilities, everyone is very helpful, the atmosphere is very calming. I’m very glad about my decision to join this family!!

    Cons

    The parking can be frustrating, at times, but I’m adjusting. I do believe that this issue will be resolved soon!


  7. "Great company, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union full-time (More than 3 years)

    Pros

    Excellent benefits
    Competitive salary
    Supportive leadership
    Inspires dedication to your craft

    Cons

    Limited positions
    Limited locations for advancement
    Difficult to transition to another department

  8. "Loan Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pensacola, FL
    Former Employee - Anonymous Employee in Pensacola, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union full-time (Less than a year)

    Pros

    Environment great. Cool workers fabulous

    Cons

    Work level expectations can be too much, high stress level in mortgages


  9. "Solid place to work, great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union full-time

    Pros

    Benefits are fantastic and Nfcu offers lots of opportunity for military spouses who relocate every few years.

    Cons

    If you're not willing to move, there's little growth opportunities at the branch level. Also, depending on you branch location/leadership, taking time off can often be a challenge.

    Advice to Management

    Give people all the opportunities you can for training and to sharpen their skills.


  10. "Member service representative II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Norfolk, VA
    Former Employee - Member Service Representative in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union part-time (More than a year)

    Pros

    It is an overall great company to work for the benefits and 401k match is great as well as the bonuses

    Cons

    Management. Where do I begin. Favorites are a huge thing at branch level. Some employees get preference when being put on the front line for getting “numbers” I put numbers in quotations because they try so hard to enforce rules that keep what happened to Wells Fargo from happening to them but still your job is based off how many accounts, credit cards, loans etc. you can produce. Work life balance is possible with the right team, however, I’ve seen too many people come into work extremely sick because you’re only allowed so many personal days before you get in trouble for using your sick leave. Even if you have it available you’re penalized for using it more than a certain amount of times. When I first started I always heard of how it’s a revolving door company which is true to a certain extent. There are many that have been with the company for many, many years while many that joined the company were quick to transfer due to office morale. I wish I’d gotten the chance to work at a location that did not have these negative qualities as I’ve stated before it’s a great company to work for.

    Advice to Management

    Work on your attitude and humanity it’s lacking


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