Navy Federal Credit Union Reviews

Cons

No cons everything is great there

Cons

While we are able to work remotely on a hybrid schedule, it's difficult to get a permanent remote position. Also they are always trying to push you to "move up" which isn't necessarily a bad thing but sometimes you can be very happy in the role you're in and not want to move up.

Cons

- Risk & Control Self Assessment Program is still somewhat immature - Short-staffed in some of the Digital and IT Dept. business units - Growing pains with recent Security Department Re-Organizations and IT Modernization Efforts - Small pockets of leftover "old guard" still try to get away with a culture of free wheeling, which is at odds with the governance and risk management practices, and accountability that the (newer) Board of Directors and Security Dept. leadership has brought in and socialized throughout the company

Cons

Work is extremely stressful. Micromanaging at its finest. The ability to grow is awful. It’s a who you know to grow department. Hard to get out of collections, wanting you to climb the latter in order to move up in your career regardless of previous experience. Have seen people become managers within 1/2 years while other have stay stagnant only to be told need to move ahead in order. Which makes no sense. Pre Covid work was tolerable even enjoyable. Now it’s just a job. Calls are back to back pay is not nearly enough to handle the stress of the job. Some managers are clearly there to make your work miserable!

Cons

The term Leadership is used as a catch phrase. There is no Leadership, only Management. Your supervisor most like only cares about keeping doors open for themselves and not taking care of you. Lot of changes happening trying to turn NFCU into Wells Fargo. Unbelievable that there are senior Military people at the helm and the lack of leadership is so rampant. Favoritism is the way move up, not doing your job. Def worse than any other people I've worked for in the last 30 years, and that's saying something.

Cons

Can be difficult to promote

Cons

No wfm anymore, unclear goals for promoting

Cons

- Difficult to bring up concerns, as it was often taken personally by leadership, which often lead to being blamed for the problem. - Toxic positivity: leadership refused to acknowledge the unmanageable workloads they assigned. - Unrealistic goals - Poorly managed and critically unorganized - Zero recognition - the struggle is expected - No work-life balance: working 12hr days is expected and working weekends is celebrated. - Overworked and underappreciated: Made to feel as though I owed the company/team my time and efforts well past 4:30pm on a consistent basis for nearly 2 years. - Was threatened with a bad performance review when I questioned working excessive overtime but was simultaneously being told they "Cannot make me work OT." - Fail to succeed approach to educate employees on job roles: no trainings offered and then punished for mistakes on the job. - Proposals and emails left unread and unrecognized by leadership - New employees often came to me with questions and concern, noting, "please don't tell our supervisor." Because of fear of punishment or dismissal. - Reluctant to change and feedback: they prefer to work with problems than take the time to work on solutions. Where do I begin. I worked during the pandemic when interest rates were historically low (meaning a dramatic increase in business), but the company was going through and "pay freeze" and "hiring freeze." This means NFCU refused to hire more people to complete the increase in work, but still advertised the same deadlines to its members. That meant the existing employees were forced to work extremely long hours and it put a lot of stress on us to produce work for our members. I started falling behind on work, naturally, and decided to run some numbers: I timed how long it took me to work through a loan and did this about 15-20 times to get an average of time per loan. I then counted all the loans assigned to me and multiplied that by the average amount of time it took me to complete a loan. My findings concluded that it was statistically impossible for me to complete the work assigned to me in 8 hrs. I brought this information to my supervisors and was told that there was "light at the end of the tunnel." AKA there was no adjustment to my workload. In fact, at one point I had asked my supervisors to decrease my workload for a few days so that I could catch up, since I was a recent addition to the team and had no job training (we'll get to that). They told me they would not decrease my workload because that would be "unfair to my colleagues who weren't struggling." For context, I joined the team as a contractor with only 5 months experience at the company and then was hired to the most senior position. I worked really hard to get that opportunity, but I was still under-educated on mortgage and constantly requested trainings. I was told there was no formal training and that usually you need 10+ years of experience to work in this role. I was an internal hire and transparent about my lack of knowledge in mortgage. I had to learn trial by error (which is absurd because I was dealing with millions of dollars in loans each day) and I had to lean on my equally busy colleagues for guidance. It wasn't until one year later that I was finally offered a training session. Unfortunately, the training was useless, and I ended up TEACHING the last day of the class because the instructor didn't know the procedure. At that point, I had been in the role long enough to "train" the new contractors. Overall, it was messy and I felt taken advantage of. I have always prided myself as someone who works really hard and communicates well with my leadership. Every time I spoke up in a meeting or addressed my concerns, they kept sweeping everything under the rug. And I certainly wasn't the only one feeling this way: I had contractors on my team who had zero experience in mortgage and had no resources. I used to be where they were, so I took them under my wing and tired my best to train them. They were constantly stressed out and felt like they didn't have a voice. I would bring this up to not only my supervisor but the supervisors above them, and they all swept it under the rug and provided the solution of "time management." The final straw for me was when I had my quarterly review and was told I was "underachieving" while working 60, 70, 80hr work weeks. They based your success off percentage of work completed. So when they piled on more work, that percentage dropped, even though I was completing more loans than normal. Because it was a percentage, my "performance dropped." I hope the company has made adjustments to better help their employees.

Cons

Management can always be a hit or miss based on location.

Cons

Did have any when I was there.