Navy Federal Credit Union Reviews | Glassdoor

Navy Federal Credit Union Reviews

Updated May 25, 2018
752 reviews

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3.9
StarStarStarStarStar
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Approve of CEO
Navy Federal Credit Union President and CEO Cutler Dawson
Cutler Dawson
489 Ratings

752 Employee Reviews

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Pros
  • Great benefits and appreciation from upper management (in 136 reviews)

  • They consistently evaluate their total rewards to better accommodate their employees ensure I have a great work life balance (in 44 reviews)

Cons
  • Work/life balance was not great (in 42 reviews)

  • Large quantities of overtime expected and there is no work-life balance (in 12 reviews)

More Pros and Cons

  1. "MSR III- MLO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MSR III- Mortgage Loan Officer in Ridgecrest, CA
    Former Employee - MSR III- Mortgage Loan Officer in Ridgecrest, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union full-time (More than a year)

    Pros

    Great pay
    PIP (annual bonus)
    Career growth
    Great work environment

    Cons

    Sometimes short staffed depending on location.


  2. "Land of Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Navy Federal Credit Union full-time (Less than a year)

    Pros

    Friendly work atmosphere, environment where everyone is encouraged to be their best self and a genuine focus on improvement

    Cons

    Strict rules about using unscheduled leave time make emergency situations more stressful than normal

  3. "Excellent Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Vienna, VA
    Current Employee - Senior Systems Engineer in Vienna, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (More than 5 years)

    Pros

    Knowledgeable staff, Approachable management, Great work-life balance programs.

    Cons

    Hesitation in new systems adoption and implementation.


  4. "Great Company to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    room for growth; great health coverage; extensive training opportunities

    Cons

    promotion can take many years


  5. "MSR III at a Branch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Msr
    Current Employee - Msr
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (More than 3 years)

    Pros

    Amazing company. Pay is good for banking. 401K match is amazing. Professionalism is good.

    Cons

    If youre at a small branch, one or two bad leaders could really make you not like your job.

    Advice to Management

    Call center is very consistent and fair, whereas branch operations is more subjective and the leaders there can do what they want.


  6. "Relaxed atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Clearwater, FL
    Former Employee - Member Service Representative in Clearwater, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Navy Federal Credit Union part-time (More than a year)

    Pros

    I got to know everyone and make some friends. I loved seeing the same face and getting to know our customers.

    Cons

    Nearly no opportunity of moving up. Being only one close branch, you basically stayed in the same position your entire time there.


  7. "MSR II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative II, Mortgage Applications in Pensacola, FL
    Current Employee - Member Service Representative II, Mortgage Applications in Pensacola, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (Less than a year)

    Pros

    Navy Federal is the best company I have ever worked for! They are truly concerned for their employees wellbeing, happiness and growth. The pay is great, the management is genuinely invested in their teams, the benefits are amazing and the atmosphere is so positive. You truly feel valued, cared for and invested in my your leadership and the company at large

    Cons

    Honestly, the only con is that the traffic getting to the Pensacola campus can be a nightmare depending on the time of day you are arriving or leaving. But that is a state of FL and Pensacola area fault. Not Navy Federal

  8. "Member Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Elizabethtown, KY
    Current Employee - Member Service Representative in Elizabethtown, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (More than 3 years)

    Pros

    Good pay for entry level, good yearly bonus

    Cons

    Hours, expectations in relation to pay


  9. "Good Company, Good Perks, Good Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Navy Federal Credit Union full-time

    Pros

    Good ops, Excellent training, Good Team Support

    Cons

    Micromanagement, nothing else I can think of


  10. "NFCU"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Fayetteville, NC
    Current Employee - Member Service Representative in Fayetteville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (More than 3 years)

    Pros

    Employee benefits and perks are amazing, the culture of the company is fantastic, and compensation is very good considering the type of work

    Cons

    Hours are not ideal in the branches, you work most Saturdays out of a month.


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