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Navy Federal Credit Union Reviews
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    Navy Federal Credit Union Reviews

    Updated August 13, 2018
    795 reviews

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    Full-timePart-time
    4.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Navy Federal Credit Union President and CEO Cutler Dawson
    Cutler Dawson
    521 Ratings
    Top CEO 2018

    795 Employee Reviews

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    Pros

    • "You also get great benefits working there" (in 139 reviews)

    • "They consistently evaluate their total rewards to better accommodate their employees ensure I have a great work life balance" (in 46 reviews)

    Cons
    More Pros and Cons

    1. "MSR 1"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - MSR I in Pensacola, FL
      Current Employee - MSR I in Pensacola, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (Less than a year)

      Pros

      Excellent benefits, supervisors that care about you, shift differential, PIP, training that is paid, opportunities to advance quickly.

      Cons

      You have to work one weekend day/night in some positions, but they compensate you with shift differentials.

      Advice to Management

      The first PAR should be across the board. If one supervisor will not when consider above a "meets expectations," that should pertain to everyone's first 120.

    2. "Best Work Environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Training Instructor - Mortgage Loan Officer in Pensacola, FL
      Current Employee - Training Instructor - Mortgage Loan Officer in Pensacola, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (More than a year)

      Pros

      Amazing benefits
      401K match up to 7%
      15 Vacation days a year
      10 days of sick leave
      Incredible atmosphere. Tons of social engagements, rewards, swag, and employee events. The company truly lives out it's member service expectations in the way they treat their employees. This is a job where you get out of it what you put into it, plus some. Highly recommend.

      Cons

      In my field you have to be flexible and expect things to be added to your plate last minute. This isn't a con to me but may not fit what others want in a job.

      3. Join the Navy Federal Credit Union team
      See Our Latest Jobs

    3. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time

      Pros

      Fantastic work life balance

      Cons

      None that I can think of

    4. "Foreclosure Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Navy Federal Credit Union full-time

      Pros

      Great place to work with good salary and benefits.

      Cons

      Not able to transfer to another location easily.

    5. "QA Analyst"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Vienna, VA
      Current Employee - Anonymous Employee in Vienna, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (More than 5 years)

      Pros

      Benefits are great and very competitive.

      Cons

      Too much politics, it’s all about who you know.

    6. "Member Service Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Navy Federal Credit Union full-time

      Pros

      Family-like culture, good Pay, annual bonus, promotional opportunity

      Cons

      Work/life balance, hours, unappreciated

    7. "Great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Analyst
      Current Employee - Business Analyst
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time

      Pros

      Nice people that work there

      Cons

      Bad place to make friends

      Advice to Management

      Hello

    8. "Seeking more opportunities"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Specialist in Pensacola, FL
      Current Employee - Specialist in Pensacola, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (More than 10 years)

      Pros

      Benefits. Perks. 401k. Job security.

      Cons

      Management is not quality. Training is lacking in many areas. Difficult to grow and achieve goals.

      Advice to Management

      Care more about your people and less about office politics. If you invest in your people you will see a return.

    9. "The Credit Union is a BIG ship."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time

      Pros

      Excellent fun loving people to work with, job stability, plenty of work, unlimited overtime, benefits

      Cons

      Burnout is easy, bureaucracy

      Advice to Management

      Follow through on promises and communicate more!

    10. "Great Company IF You're In The Right Dept. With Honest Leadership"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Approves of CEO

      I worked at Navy Federal Credit Union full-time

      Pros

      Benefits are good for a credit union
      If you're in the right team then the atmosphere is fantastic
      Pay is ok for a credit union, though often times pay for many positions are much higher at other non credit union banks. Many people often leave due to this. The best way to get higher pay is leaving and then returning 2 years later. Many employees have done this as well since they end up getting more than regular performance raises would bring in.

      Cons

      Sadly some departments have become too concerned with numbers only. Because of this, micro-management has occurred a lot. Often if an employee speaks up in a proper way, they get reprimanded, removed from current team and put somewhere else, or terminated. Often times, work that has a HUGE impact on the credit union is not performed correctly. Then when it is discovered by an employee, upper management sweeps it under the rug. This is a HUGE concern on many levels. Compliance levels especially. I've witnessed too many people let go because they spoke up to do the right thing and to follow the policy NFCU has established. If this continues I feel its a matter of time before NCUA catches on. Favoritism plays a huge role in some people chosen as management. Often times these people have no idea how to run or manage a team. Yet, they seem to just climb higher and higher. Just cause someone is good at their job, doesn't mean they will be a good leader. *****If you are lucky enough to be in a department that doesn't have micro-management and isn't number focused, NFCU can be fantastic place to work at. If you do apply, make sure you find out if your department works on KPI or not. I recommend any Business Analyst position, anything in ISD, Marketing or InfoSec****

      Advice to Management

      Advise to Assistant Vice Presidents and above - Don't turn the FEW good supervisors you managed to pick into puppets. Grow spines to handle employee concerns properly. You're in a leadership position for a reason. Not to simply make your underlings do things you can't do because you don't like confrontation. You will loose employees this way that wanted to make changes for the better.

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