Navy Federal Credit Union Reviews | Glassdoor

Navy Federal Credit Union Reviews

Updated February 12, 2019
860 reviews

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4.1
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Navy Federal Credit Union CEO Mary McDuffie
Mary McDuffie
3 Ratings

Employee Reviews

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Pros
  • "You also get great benefits working there" (in 153 reviews)

  • "They consistently evaluate their total rewards to better accommodate their employees ensure I have a great work life balance" (in 49 reviews)

Cons
  • "The work-life balance when working in a branch is a bit difficult, with plenty of scheduling conflicts" (in 49 reviews)

  • "Large quantities of overtime expected and there is no work-life balance" (in 13 reviews)

More Pros and Cons

  1. "Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Navy Federal Credit Union full-time (More than a year)

    Pros

    Benefits benefits benefits benefits benefits

    Cons

    Glass ceiling, no opportunity for growth for branch leadership, constant changing, and technology is behind

    Advice to Management

    Give everyone an opportunity


  2. Helpful (1)

    "The best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative II in Pensacola, FL
    Former Employee - Member Service Representative II in Pensacola, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union full-time (More than 3 years)

    Pros

    NFCU is most definitely without a doubt THE best company I have ever worked for. They care about their employees just as much as they do their members. You're eligible for benefits the day you start employment unlike most companies. The products and services that are offered for members are truly for their benefit so there's no room for guilt when making suggestions for members. Navy Federal is so awesome and I'm hoping to soon return to the company!

    Cons

    There is nothing I could say wrong about the Fed!

    Advice to Management

    Keep being great!

  3. Helpful (1)

    "Excellent benefits, great co-workers, and lots of room for growth!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative
    Current Employee - Member Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (More than a year)

    Pros

    Wonderful benefits, 401k matching, paid leave earned from day one, tuition reimbursement, lots of growth and network opportunities!

    Cons

    General public, sometimes members get coddled in spite of policies, people can be rude and demanding.


  4. "I love NFCU!"

    StarStarStarStarStar
    Current Employee - ER Specialist
    Current Employee - ER Specialist

    I have been working at Navy Federal Credit Union full-time

    Pros

    Great benefits, people, and environment!

    Cons

    Nothing at this time.


  5. "Overall a good place with excellent senior leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Winchester, VA
    Current Employee - Anonymous Employee in Winchester, VA
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (More than 5 years)

    Pros

    Navy Federal offers some of the best pay in this area (Winchester, VA) without having to have a bachelor's degree or higher or travel towards the DC area. Offers a very competitive benefit package and the senior leadership walks the talk. For executive leadership (CEO, COO, etc), they are awesome at having the right leader for the right time. The executive and senior leadership does genuinely think of those who work for them.

    Cons

    With the middle management of the site, favoritism is a very real thing, and who you know can play heavy in promotions, workload, what you get coached on, etc. I have worked in multiple departments, and the difference in culture between each department and experience between the multiple supervisors I've worked under has been night and day. Moving from one department to another can at times feel like going to a whole different company. Consistency is not there.

    Advice to Management

    Get the Managers and AMs on the same page, look further at credentials versus who knows who and who likes who.


  6. "Best Place I've Ever Worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (More than 3 years)

    Pros

    Amazing benefits, great pay and amazing leadership. Lots of growth opportunity and a CEO that cares.

    Cons

    Frequent changes across the organization


  7. Helpful (1)

    "Great Career Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (More than 3 years)

    Pros

    Empowering leadership
    Great pay
    Great benefits
    Culture open to innovation and change

    Cons

    Few telecommute options across the enterprise

    Advice to Management

    Stay focused on mentoring from within and seek advice from across your subordinate base.

  8. "Overall, a good place to work"

    StarStarStarStarStar
    Former Employee - Member Services Representative
    Former Employee - Member Services Representative

    I worked at Navy Federal Credit Union full-time

    Pros

    Good benefits and pay for the line of work.

    Cons

    In some locations there's only one team for some departments, which means if you want to move to another team, you'd have to change locations.


  9. "Navy Federal is awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Navy Federal Credit Union full-time (Less than a year)

    Pros

    Great place to work at

    Cons

    The cafeteria needs some recipie updates


  10. "Excellent culture/pay/ benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MSR II
    Former Employee - MSR II
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Navy Federal Credit Union full-time

    Pros

    Professional and industry leading pay at lower levels

    Cons

    Asked to clock in 15 mins after working but this has since been made public and addressed