Navy Federal Credit Union Reviews

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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The culture is great and there's always someone to help if you aren't sure about something." (in 67 reviews)
- "Fail to succeed approach to educate employees on job roles: no trainings offered and then punished for mistakes on the job." (in 51 reviews)
- "HR does not take questions or complaints regarding pay; managers have sole discretion concerning employee pay and position level." (in 43 reviews)
Ratings by Demographics
This rating reflects the overall rating of Navy Federal Credit Union and is not affected by filters.
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Found 2,403 of over 3K reviews
Updated Sep 19, 2023
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- 5.0Sep 19, 2023Member Service RepFormer Employee
Pros
Awesome salary friendly coworkers great pay package great insurance not expensive worked 1 Saturday every few months
Cons
No cons everything is great there
Navy Federal Credit Union Response19h
Thank you for the 5-Star review!
- 5.0Sep 9, 2023Quality Control AnalystCurrent Employee, more than 10 yearsPensacola, FL
Pros
They take care of their employees. I've been there for over 15 years and couldn't ask for a better place to work. You receive yearly raises, plus random pay increases based on the economy. You will work hard but you are proud of the work you do. I love the people I work with and the company I work for. Together it has made for an incredible place to work.
Cons
While we are able to work remotely on a hybrid schedule, it's difficult to get a permanent remote position. Also they are always trying to push you to "move up" which isn't necessarily a bad thing but sometimes you can be very happy in the role you're in and not want to move up.
Navy Federal Credit Union Response2w
We appreciate your review. We are happy to have you as part of the Navy Federal Credit Union family!
- 5.0Jul 19, 2023Lead Analyst - ControlCurrent Employee, more than 1 yearVienna, VA
Pros
- Serving a noble clientele - Transparent Management and Leadership - Very Smart Staff - Work-Life Balance - Benefits Package - Compensation - 401(k) Employer Match - 457(b) option for higher salaried employees - Annual Bonus Program - Pension Plan
Cons
- Risk & Control Self Assessment Program is still somewhat immature - Short-staffed in some of the Digital and IT Dept. business units - Growing pains with recent Security Department Re-Organizations and IT Modernization Efforts - Small pockets of leftover "old guard" still try to get away with a culture of free wheeling, which is at odds with the governance and risk management practices, and accountability that the (newer) Board of Directors and Security Dept. leadership has brought in and socialized throughout the company
1Navy Federal Credit Union Response2mo
Thank you for your input. We strive to listen and truly understand our team members’ needs and values, allowing us to deliver benefits, programs and perks that mean the most to them!
- 3.0Sep 3, 2023Delinquency Control Counselor IVCurrent Employee, more than 5 yearsVienna, VA
Pros
The culture is great and company is wonderful. Good benefits.
Cons
Work is extremely stressful. Micromanaging at its finest. The ability to grow is awful. It’s a who you know to grow department. Hard to get out of collections, wanting you to climb the latter in order to move up in your career regardless of previous experience. Have seen people become managers within 1/2 years while other have stay stagnant only to be told need to move ahead in order. Which makes no sense. Pre Covid work was tolerable even enjoyable. Now it’s just a job. Calls are back to back pay is not nearly enough to handle the stress of the job. Some managers are clearly there to make your work miserable!
Navy Federal Credit Union Response3w
We are sorry to hear you were disappointed with your experience at Navy Federal Credit Union.
- 2.0Sep 11, 2023Mortgage Loan ProcessorFormer Employee, more than 3 yearsPensacola, FL
Pros
Pay, PTO, benefits are above average in this area.
Cons
The term Leadership is used as a catch phrase. There is no Leadership, only Management. Your supervisor most like only cares about keeping doors open for themselves and not taking care of you. Lot of changes happening trying to turn NFCU into Wells Fargo. Unbelievable that there are senior Military people at the helm and the lack of leadership is so rampant. Favoritism is the way move up, not doing your job. Def worse than any other people I've worked for in the last 30 years, and that's saying something.
Navy Federal Credit Union Response2w
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
- 5.0Sep 18, 2023Mortgage Production SupervisorCurrent EmployeeWinchester, VA
Pros
They are good at Recognizes promotional opportunities
Cons
Can be difficult to promote
Navy Federal Credit Union Response3d
Thank you for the 5-Star review!
- 5.0Sep 15, 2023MSR IIICurrent Employee
Pros
People, management, culture, pay, and promoting within
Cons
No wfm anymore, unclear goals for promoting
Navy Federal Credit Union Response3d
We appreciate your review. We are happy to have you as part of the Navy Federal Credit Union family!
- 2.0Sep 13, 2023Post Closing SpecialistFormer Employee, more than 1 yearVienna, VA
Pros
Substantial bonus potential, good 401K plans, and ability to become a member. There are some good teams in NFCU, but the Mortgage Production department is messy. Though it is a very good way to get your foot in the door. Find a mentor and change departments. A lot of great minds, you'll just need to find them.
Cons
- Difficult to bring up concerns, as it was often taken personally by leadership, which often lead to being blamed for the problem. - Toxic positivity: leadership refused to acknowledge the unmanageable workloads they assigned. - Unrealistic goals - Poorly managed and critically unorganized - Zero recognition - the struggle is expected - No work-life balance: working 12hr days is expected and working weekends is celebrated. - Overworked and underappreciated: Made to feel as though I owed the company/team my time and efforts well past 4:30pm on a consistent basis for nearly 2 years. - Was threatened with a bad performance review when I questioned working excessive overtime but was simultaneously being told they "Cannot make me work OT." - Fail to succeed approach to educate employees on job roles: no trainings offered and then punished for mistakes on the job. - Proposals and emails left unread and unrecognized by leadership - New employees often came to me with questions and concern, noting, "please don't tell our supervisor." Because of fear of punishment or dismissal. - Reluctant to change and feedback: they prefer to work with problems than take the time to work on solutions. Where do I begin. I worked during the pandemic when interest rates were historically low (meaning a dramatic increase in business), but the company was going through and "pay freeze" and "hiring freeze." This means NFCU refused to hire more people to complete the increase in work, but still advertised the same deadlines to its members. That meant the existing employees were forced to work extremely long hours and it put a lot of stress on us to produce work for our members. I started falling behind on work, naturally, and decided to run some numbers: I timed how long it took me to work through a loan and did this about 15-20 times to get an average of time per loan. I then counted all the loans assigned to me and multiplied that by the average amount of time it took me to complete a loan. My findings concluded that it was statistically impossible for me to complete the work assigned to me in 8 hrs. I brought this information to my supervisors and was told that there was "light at the end of the tunnel." AKA there was no adjustment to my workload. In fact, at one point I had asked my supervisors to decrease my workload for a few days so that I could catch up, since I was a recent addition to the team and had no job training (we'll get to that). They told me they would not decrease my workload because that would be "unfair to my colleagues who weren't struggling." For context, I joined the team as a contractor with only 5 months experience at the company and then was hired to the most senior position. I worked really hard to get that opportunity, but I was still under-educated on mortgage and constantly requested trainings. I was told there was no formal training and that usually you need 10+ years of experience to work in this role. I was an internal hire and transparent about my lack of knowledge in mortgage. I had to learn trial by error (which is absurd because I was dealing with millions of dollars in loans each day) and I had to lean on my equally busy colleagues for guidance. It wasn't until one year later that I was finally offered a training session. Unfortunately, the training was useless, and I ended up TEACHING the last day of the class because the instructor didn't know the procedure. At that point, I had been in the role long enough to "train" the new contractors. Overall, it was messy and I felt taken advantage of. I have always prided myself as someone who works really hard and communicates well with my leadership. Every time I spoke up in a meeting or addressed my concerns, they kept sweeping everything under the rug. And I certainly wasn't the only one feeling this way: I had contractors on my team who had zero experience in mortgage and had no resources. I used to be where they were, so I took them under my wing and tired my best to train them. They were constantly stressed out and felt like they didn't have a voice. I would bring this up to not only my supervisor but the supervisors above them, and they all swept it under the rug and provided the solution of "time management." The final straw for me was when I had my quarterly review and was told I was "underachieving" while working 60, 70, 80hr work weeks. They based your success off percentage of work completed. So when they piled on more work, that percentage dropped, even though I was completing more loans than normal. Because it was a percentage, my "performance dropped." I hope the company has made adjustments to better help their employees.
Navy Federal Credit Union Response6d
Thank you for sharing your feedback with us. Our team members at Navy Federal Credit Union are extremely important to us, and we are sorry we did not meet your expectations.
- 5.0Sep 14, 2023Senior Member Service RepresentativeFormer Employee, more than 5 yearsColorado Springs, CO
Pros
Benefits are great and paid holidays.
Cons
Management can always be a hit or miss based on location.
Navy Federal Credit Union Response6d
We appreciate your review. We are happy to have you as part of the Navy Federal Credit Union family!
- 5.0Sep 12, 2023Anonymous EmployeeFormer Employee, more than 1 yearPensacola, FL
Pros
Great place to work at with great benefits but also plenty of opportunities to better yourself.
Cons
Did have any when I was there.
Navy Federal Credit Union Response2w
Thank you for the 5-star review!
Navy Federal Credit Union Reviews FAQs
Navy Federal Credit Union has an overall rating of 4.1 out of 5, based on over 2,638 reviews left anonymously by employees. 80% of employees would recommend working at Navy Federal Credit Union to a friend and 76% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
80% of Navy Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Navy Federal Credit Union 3.7 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Navy Federal Credit Union to be culture, career development, benefits and the cons to be work life balance, management.
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