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Navy Federal Credit Union Reviews
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    Navy Federal Credit Union Reviews

    Updated May 25, 2018
    752 reviews

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    Full-timePart-time
    3.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Navy Federal Credit Union President and CEO Cutler Dawson
    Cutler Dawson
    489 Ratings

    752 Employee Reviews

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    Pros

    • Great benefits and appreciation from upper management (in 136 reviews)

    • They consistently evaluate their total rewards to better accommodate their employees ensure I have a great work life balance (in 44 reviews)

    Cons

    • Work/life balance was not great (in 42 reviews)

    • Large quantities of overtime expected and there is no work-life balance (in 12 reviews)

    More Pros and Cons

    1. "MSR III- MLO"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - MSR III- Mortgage Loan Officer in Ridgecrest, CA
      Former Employee - MSR III- Mortgage Loan Officer in Ridgecrest, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Navy Federal Credit Union full-time (More than a year)

      Pros

      Great pay
      PIP (annual bonus)
      Career growth
      Great work environment

      Cons

      Sometimes short staffed depending on location.

    2. "Land of Opportunity"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at Navy Federal Credit Union full-time (Less than a year)

      Pros

      Friendly work atmosphere, environment where everyone is encouraged to be their best self and a genuine focus on improvement

      Cons

      Strict rules about using unscheduled leave time make emergency situations more stressful than normal

      3. Join the Navy Federal Credit Union team
      See Our Latest Jobs

    3. "Excellent Employer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Systems Engineer in Vienna, VA
      Current Employee - Senior Systems Engineer in Vienna, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (More than 5 years)

      Pros

      Knowledgeable staff, Approachable management, Great work-life balance programs.

      Cons

      Hesitation in new systems adoption and implementation.

    4. "Great Company to Work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      Pros

      room for growth; great health coverage; extensive training opportunities

      Cons

      promotion can take many years

    5. "MSR III at a Branch"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Msr
      Current Employee - Msr
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (More than 3 years)

      Pros

      Amazing company. Pay is good for banking. 401K match is amazing. Professionalism is good.

      Cons

      If youre at a small branch, one or two bad leaders could really make you not like your job.

      Advice to Management

      Call center is very consistent and fair, whereas branch operations is more subjective and the leaders there can do what they want.

    6. "Relaxed atmosphere"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Member Service Representative in Clearwater, FL
      Former Employee - Member Service Representative in Clearwater, FL
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Navy Federal Credit Union part-time (More than a year)

      Pros

      I got to know everyone and make some friends. I loved seeing the same face and getting to know our customers.

      Cons

      Nearly no opportunity of moving up. Being only one close branch, you basically stayed in the same position your entire time there.

    7. "MSR II"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Member Service Representative II, Mortgage Applications in Pensacola, FL
      Current Employee - Member Service Representative II, Mortgage Applications in Pensacola, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (Less than a year)

      Pros

      Navy Federal is the best company I have ever worked for! They are truly concerned for their employees wellbeing, happiness and growth. The pay is great, the management is genuinely invested in their teams, the benefits are amazing and the atmosphere is so positive. You truly feel valued, cared for and invested in my your leadership and the company at large

      Cons

      Honestly, the only con is that the traffic getting to the Pensacola campus can be a nightmare depending on the time of day you are arriving or leaving. But that is a state of FL and Pensacola area fault. Not Navy Federal

    8. "Member Service Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Member Service Representative in Elizabethtown, KY
      Current Employee - Member Service Representative in Elizabethtown, KY
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (More than 3 years)

      Pros

      Good pay for entry level, good yearly bonus

      Cons

      Hours, expectations in relation to pay

    9. "Good Company, Good Perks, Good Team"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Navy Federal Credit Union full-time

      Pros

      Good ops, Excellent training, Good Team Support

      Cons

      Micromanagement, nothing else I can think of

    10. "NFCU"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Member Service Representative in Fayetteville, NC
      Current Employee - Member Service Representative in Fayetteville, NC
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Navy Federal Credit Union full-time (More than 3 years)

      Pros

      Employee benefits and perks are amazing, the culture of the company is fantastic, and compensation is very good considering the type of work

      Cons

      Hours are not ideal in the branches, you work most Saturdays out of a month.

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