Neighborhood Health Plan Reviews | Glassdoor

Neighborhood Health Plan Reviews

Updated November 22, 2017
85 reviews

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2.9
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David Segal
28 Ratings

85 Employee Reviews

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Pros
  • Great benefits and a strong sense of community (in 12 reviews)

  • Easy location near South Station (in 10 reviews)

Cons
  • No knowledge in IT and no confidence on making decisions at all (in 6 reviews)

  • IT senior management is a group of arrogant selfish individuals run their team through sheer intimidation and by instilling fear into people's minds (in 5 reviews)

More Pros and Cons

  1. "Good Place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neighborhood Health Plan full-time (Less than a year)

    Pros

    Great collaboration with current team

    Cons

    Ever changing health care dynamics


  2. "Standard"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neighborhood Health Plan full-time

    Pros

    Great people to work with

    Cons

    Lack accountability and organization

  3. Helpful (2)

    "Customer service professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSP in Somerville, MA
    Former Employee - CSP in Somerville, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neighborhood Health Plan full-time (Less than a year)

    Pros

    Nothing at all just doing the minimum

    Cons

    Also if you see any good reviews on here , best believe thats management making fake reviews. Nobody likes this place and they know it. And no im not some bitter ex employee because i have sense found better employment with higher pay and less demand. This place has really messed with my calm and i don’t appreciate that. I’ve witnessed people cry there on a regular basis. There disgusting people. Wish i could file a suit. They treat black women really bad unless your a kiss up. This place made me uncomfortable badly to the point I still think of my negative experiences from time to time. Im just being completely honest. Dont be fooled and save yourself the mental sanity.

    Advice to Management

    Kick rocks


  4. Helpful (1)

    "Senior Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Somerville, MA
    Current Employee - Senior Financial Analyst in Somerville, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Neighborhood Health Plan (More than a year)

    Pros

    Great bosses. Good base compensation. Decent benefits.

    Cons

    The strategy of the company can be a bit secretive. The outlook for the next few years does not look positive.


  5. Helpful (1)

    "Onsite Care Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Onsite Care Manager in Somerville, MA
    Former Employee - Onsite Care Manager in Somerville, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neighborhood Health Plan full-time (More than a year)

    Pros

    Great original mission.
    Great people and innovative programs.
    Good time off and flexibility.

    Cons

    Consultants came and big lay off happened soon after.
    Entire departments were eliminated.
    Mission no longer what it was.

    Advice to Management

    Honesty


  6. "Could be worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Neighborhood Health Plan full-time

    Pros

    Great benefits and a strong sense of community

    Cons

    It seemed to be needlessly hierarchical and for my whole time there, there's been a bit of job anxiety because of the company's financial instability.


  7. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Neighborhood Health Plan full-time

    Pros

    Employees are treated well. Good benefits.

    Cons

    Wages are not great. Company is going through rough times.

  8. Helpful (8)

    "things are changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Neighborhood Health Plan full-time (More than 8 years)

    Pros

    hard working, friendly co-workers that will pull together as a team.

    Cons

    management heavy, changes made with none to little notice and poor training, poor communication between management and departments... there is a culture change going in that is for the worse.

    Advice to Management

    improve communication, ask for advice from the people working the positions and LISTEN to what they say. Advocate for your people.


  9. Helpful (1)

    "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Neighborhood Health Plan full-time (Less than a year)

    Pros

    NHP is a good place to work even with the current financial challenges which I think says a lot for the company and its staff. NHP has seen a tremendous amount of change (probably with more to come) over the past year or so as it continues to build out its commercial business and has much less of a focus on the MassHealth business. The company seems to have a solid strategic plan to lead its turnaround. They've also brought in several new, very experienced members of the Executive Committee which I see as a good thing -- people with experience in these types of turnarounds. The affiliation with Partners and the new building at Assembly Row is awesome. And there is a very good work/life balance -- and it's apparent that staff care about the success of NHP.

    Cons

    Change is hard. And it's even harder when there was a very specific culture and way of doing things for 20+ years which is now being drastically changed. In order to survive and continue to drive their mission, NHP needs to have a serious focus on building the commercial side and that requires a different approach, skill sets, and experience. So, in any situation like this staff need to decide if they are in or out. Can't just sit around on the sidelines complaining about the change.

    Advice to Management

    Keep going. Leverage the knowledge and commitment of long-term staff but continue to bring on new staff, new ideas, needed skillsets and buy-in.


  10. Helpful (3)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerville, MA
    Current Employee - Anonymous Employee in Somerville, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neighborhood Health Plan full-time (More than 5 years)

    Pros

    I have been at NHP for over 6 years. The company is changing because it has to in order to meet our mission, goals and objectives. It is an exciting time to working at NHP. My ideas are taken seriously. I have a voice and so do many other employees. I have a great manager, challenging yet rewarding job, and work-life balance. Our new Somerville location is awesome! I have referred friends to work here so they can have a wonderful career too.

    Cons

    It can be difficult to change for some employees--even when the change will bring positive results. Don't listen to the negative reviews. They come from a handful of discontented people. There is a strategy for financial stability, and we are just beginning the turnaround.

    Advice to Management

    We have faith in you. Looking forward to our upcoming All Staff Meeting where leadership will share the plan for our promising future!


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