Neighbors Credit Union Reviews | Glassdoor

Neighbors Credit Union Reviews

9 reviews

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John Servos
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Employee Reviews

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  1. "Good place to get some experience in the field."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Neighbors Credit Union full-time

    Pros

    Good insurance. Work with some great people. All federal holidays off. Flexible schedule. Good goal incentives.

    Cons

    Little advancement from within and growth, even with experienced and qualified employees already on staff. Lots of micro-management from VP positions. Little to boost employee morale.

    Advice to Management

    Provide more opportunities to promote within when there are qualified individuals. Most places would never looks to hire externally if there are interested and capable employees within.

    Neighbors Credit Union Response

    Sep 8, 2016 – Marketing Analyst

    Thank you for your constructive feedback. We are happy to hear you enjoyed our insurance package, flexible schedule, and working with our great employees. We value our employees and try to promote ... More


  2. "Terrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    I worked at Neighbors Credit Union (Less than a year)

    Pros

    There was nothing positive about this job.

    Cons

    Everything. Pay. Treatment of employees. EVERYTHING!

    Advice to Management

    Look at what other companies do!

    Neighbors Credit Union Response

    Sep 8, 2016 – Marketing Analyst

    Thank you for sharing your opinion. Providing a great workplace for our employees is extremely important to us. We will examine our practices and give your comments serious consideration.


  3. Helpful (1)

    "high expectations, little rewards"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Neighbors Credit Union full-time

    Pros

    get off for bank holidays, good benefits, good customer service for members, non-for-profit, competitions where you can win prizes

    Cons

    extraordinarily high expectations with minimal reward for selling products and services, little room for advancement; upper management has been there for many years, making it difficult to advance. once one thing is learned, given more tasks from managers, once that is learned, more tasks. while keeping same expectations with no change in pay, title, or appreciation. not enough provided education for what is expected of one to know.

    Advice to Management

    more open line of communication with front-line, non-management staff. consider revising policies when there is good reason to adjust, be more flexible. reward employees who were most improved compared to the month before, instead of just the best, to encourage people to improve, even if they are not the best. There is a lot of differences in opportunities among branches, positions, and individuals (the same few people typically win the prizes, discouraging others).

    Neighbors Credit Union Response

    Sep 8, 2016 – Marketing Analyst

    Thank you for your review. We are happy to hear that you enjoyed our benefits and sales competitions. We want all of our employees to feel valued and are sorry to hear that does not correspond to ... More


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  5. "A good run while it lasted..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Neighbors Credit Union full-time

    Pros

    Some of the managers are considerate and truly care about their employees. If you have a decertification manager the job could be great. If there is room for advancement they do like to promote from within.

    Cons

    Neighbors is one of the most under paid credit unions out there. They sometimes set unrealistic goals for the Tellers and MSR's. Upper management makes sure they are taken care of but doesn't worry too much about the lower level employees that do most of the work. I see a lot of favoritism at Neighbors so it really just depends who you are. It's not what you know, it's who you know.

    Advice to Management

    Lead by example and listen to your employees. Don't classify them into groups and make them feel unimportant.

    Neighbors Credit Union Response

    Sep 8, 2016 – Marketing Analyst

    Thank you for noting that we do promote from within when the situation warrants. As for salary, we aim to be fair and competitive. We have adjusted our sales incentives, training, and goal structures ... More


  6. "Okay company to start your career with."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Neutral Outlook

    I have been working at Neighbors Credit Union full-time (More than 3 years)

    Pros

    flexibility in schedule, federal holiday vacations, staff supportive of each other (within the same level), branch management cares about their workers

    Cons

    unwilling to promote from with-in even though they say they do, unwilling to break from tradition of the ways things were done before, bonus goals unreasonable, decisions take forever to make, depend on workers to do whats best for company without appreciation or compensation for workers

    Advice to Management

    listen to your staff ideas, don't overwork your staff, show appreciation

    Neighbors Credit Union Response

    Sep 8, 2016 – Marketing Analyst

    Thank you for sharing your opinion. We are happy to hear that you found our staff supportive and caring of each other. We value our employees and try to promote from within when experience ... More


  7. "A look inside"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Msr in Saint Louis, MO
    Current Employee - Msr in Saint Louis, MO
    Negative Outlook

    I have been working at Neighbors Credit Union full-time (More than 5 years)

    Pros

    hours, holiday's, sick time and vacation time, have good health and dental insurance - offers short term disability and life insurance, very flexible scheduling

    Cons

    no pension, union, no merit raises (they lower incentives each year, little by little) , lots of work for little compensation, goals are too complex; hard to keep track of, employee morale is lowering, it seems as though managment doesn't care about what you have to say sometimes. (seems like it)

    Advice to Management

    Communication is key to keep an organization together. Would like ceo to come out more, need to know what the credit union is striving for, don't get recogonized enough unless you make your goals; hard work doesn't seem to be good enough.

    Neighbors Credit Union Response

    Sep 8, 2016 – Marketing Analyst

    Thank you for your feedback. We are pleased to learn that you enjoyed our flexible schedule, health insurance packages, and paid time off. We have taken many steps to improve and simplify our ... More


  8. "Decent Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Neutral Outlook

    I have been working at Neighbors Credit Union full-time (More than 8 years)

    Pros

    Flexibility, convenient, small operation, location, friendly staff, fun place to work.

    Cons

    Inconsistent
    no leadership management
    No room for advancement

    Advice to Management

    Treat all employees equal

    Neighbors Credit Union Response

    Sep 8, 2016 – Marketing Analyst

    Thank you for sharing your opinion. We are delighted to review your “Pros” and to see your opinion of us as a “fun place to work”. We have taken steps over the years to improve our leadership by ... More


  9. "Sounded great during the interview process only to be disappointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend

    Pros

    The hours and the holidays were nice. Younger co-worker was a great source of information and had responsibilty for many key things.

    Cons

    Management seemed out of touch with department and work activities. No leadership guidance or professional on-boarding process. Long term employees didn't welcome new hires.

    Advice to Management

    Communication lead by management and between staff would greatly improve work environment. Clearly defining expectations for new employees with fair and consistent treatment would improve employee satisfaction.

    Neighbors Credit Union Response

    Sep 8, 2016 – Marketing Analyst

    We agree, paid time off on federal holidays is a nice benefit. Since the time of your review, we have restructured a few departments, revised our training program, and installed a leadership council ... More


  10. "Mid Sized Metro Credit Union"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO

    Pros

    Good Benefits including health insurance and vacation and sick days. Bank holidays are always a benefit if you are lucky enough to work in the industry.

    Cons

    Lack of advancement opportunities, the people that work there have for years, with no intention of leaving, meaning you will have to move on if you want to climb the corporate ladder.

    Advice to Management

    There needs to be more top down communication as to the direction of the organization. A once yearly newsletter, e-mail, or meeting is not enough.

    Neighbors Credit Union Response

    Sep 8, 2016 – Marketing Analyst

    We are happy to hear you enjoyed our benefits package and availability of paid time off. Since the time of your review, we have added new departments and new locations, which has increased our ... More