Neiman Marcus Reviews | Glassdoor

Neiman Marcus Reviews

Updated June 13, 2018
1,022 reviews

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3.1
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Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
491 Ratings

1,022 Employee Reviews

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Pros
Cons
  • "Does not value work life balance" (in 30 reviews)

  • "There only seems to be room for growth for those whom are miserable and not customer service oriented" (in 19 reviews)

More Pros and Cons

  1. "Best luxury department store company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Neiman Marcus full-time (More than a year)

    Pros

    Good environment, fashion is amazing and fun. Customers are usually very nice and passionate about luxury. the commission structure is nice because your hard work is usually reflected in you paycheck.

    Cons

    You have to always hustle to make commission and sales. The competition is very high among coworkers. It is often difficult to take time off because there are special events you don't want to miss out on and very difficult to get or even feel compelled to take time off during holidays.

    Advice to Management

    Micromanaging rarely (if ever) produces the best results.


  2. "It has been great. I have learned a lot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Irving, TX
    Current Employee - Team Manager in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Neiman Marcus full-time (More than 10 years)

    Pros

    For Team Managers, it is great to work from home.

    Cons

    Unable to rollover vacation time

    Advice to Management

    Work load is over 40 hours

  3. "Beauty Brand Ambassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Brand Ambassador in Chicago, IL
    Former Employee - Beauty Brand Ambassador in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Neiman Marcus full-time (More than 10 years)

    Pros

    Great Pay
    Good Hours for retail
    Diverse workforce

    Cons

    Aggressiveness is encouraged on sales floor.
    Disputes are settled in front of other employees and customers.
    Overly metrics driven if in sales role.

    Advice to Management

    Get back to basics . Manage people not reports.


  4. "NM Assistant Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Buyer in Dallas, TX
    Current Employee - Assistant Buyer in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Neiman Marcus full-time (More than 5 years)

    Pros

    Great employee discount
    Outlined on-the-job training manuals
    Opportunities for career advancement training.

    Cons

    Non-competitive pay ($10-15k less than competing companies)
    Long hours - prepare for overtime w/no additional compensation
    Highly political environment
    Too many “tenured” managers who lack modern thinking and adaptability
    Lack of HR dept support (guidance w/ career advancement, ethical issues, etc)

    Advice to Management

    Need to show value in hard-working employees by competitively compensating in salary and bonus structure.
    Company culture is strict and rigid - severely needs to catch up with the times and modernize.


  5. "Great environment for growth, but no incentives to keep good workers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Irving, TX
    Current Employee - Customer Care in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Neiman Marcus full-time (More than 5 years)

    Pros

    Opportunities to advance in the company are always available.

    Cons

    They don't appreciate their long term employees unless you're a manager. Managers get perks and incentives that lower level employees do not such as bonuses, additional time off, etc. The pay is below typical rates that other companies would offer and the benefits are really expensive.


  6. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Coral Gables, FL
    Current Employee - Customer Service Representative in Coral Gables, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Neiman Marcus full-time (Less than a year)

    Pros

    Decent pay
    Benefits are pretty good

    Cons

    The systems we have to learn and manage are wack there are so many applications that remembering every password is impossible we have more than 10 different applications we need to learn how to use and customers are a pain

    Advice to Management

    Be more efficient with programs instead of 5 programs for one thing make one program do 5 things


  7. "building engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Building Engineer in Honolulu, HI
    Current Employee - Building Engineer in Honolulu, HI
    Recommends

    I have been working at Neiman Marcus full-time (More than 8 years)

    Pros

    good working condition for all

    Cons

    the best location for all

  8. "Bad Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Dallas, TX
    Current Employee - Marketing Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Neiman Marcus full-time (More than 3 years)

    Pros

    Great experience right, promotion optios

    Cons

    Bad culture in Marketing department


  9. Helpful (1)

    "Not your typical retail environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Newport Beach, CA
    Former Employee - Human Resources in Newport Beach, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Neiman Marcus full-time (More than a year)

    Pros

    Beautiful store and merchandise.
    Work with top sales professionals, amazing designers, and a large support team.
    Work day goes by quickly as there's always a lot going on.
    Great Discount.

    Cons

    Commissioned sales drives ultra-competitive work environment.
    Work nights and weekends, no PTO allowed for two months around holidays, or during numerous sales events throughout the year.
    High Stress environment.

    Advice to Management

    Remember that at the end of the days, it's clothing sales and not life or death.


  10. "Palatte Restaurant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Neiman Marcus full-time

    Pros

    There is no pro of working at Palette Restaurant.

    Cons

    Horrible, very rude and Unprofessional Manager.

    Advice to Management

    Be nice, helpful and professional.


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