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Neiman Marcus Reviews

Updated February 14, 2018
981 reviews

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3.3
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Approve of CEO
Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
481 Ratings

981 Employee Reviews

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Pros
Cons
  • Schedule and work life balance (but that's retail (in 27 reviews)

  • Upper management disregards employee feedback (in 40 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Irving, TX
    Former Employee - Customer Service Representative in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neiman Marcus full-time (More than a year)

    Pros

    Best workplace, easy working hours

    Cons

    repetition of work, micro management


  2. "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neiman Marcus full-time

    Pros

    Great training in retail basics

    Cons

    Lack of work life balance.

    Advice to Management

    It is not possible to get blood from a stone.

  3. Helpful (1)

    "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neiman Marcus full-time (More than a year)

    Pros

    Good discounts when 30/30 came around.

    Cons

    The sales team is set up for failure. Neiman Marcus Online would often have better deals than in the store and we were told not to tell our customers about it. There is a lot of pushing expensive things on customers. I heard many times from all levels of management, "Remind yourself- it's not your money!" I'm happy to sell what someone wants to buy, but pushing sales is not classy. And beyond that- the sales associates are hit with any returns that come in- even if those returns are outside the parameters of the return policy. Yep, so let's say I spend 4 hours helping a customer and she ends up purchasing about $12,000 worth of luxury clothes from me (which btw is ONLY $720 commission for me) and she comes back 6 months later to return every item.. maybe she's been a good customer in the past? maybe she causes a scene? Regardless of why the company decides to disregard their return policy, the original sales associate gets hit with the entirety of that return. So if it's the beginning of the pay period, I would immediately be in the negative... I can understand the company making specific exceptions for customers but not when that gets taken directly out of the sales associates paycheck. It is a brutal rollercoaster of monitoring how much time to balance investing in customers when they may just turn around and return it all anyways.

    Advice to Management

    Change your pay structure. You will continue to have a horrible turnover rate and frustration from employees and customers if you don't.


  4. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Beverly Hills, CA
    Former Employee - Sales Associate in Beverly Hills, CA
    Recommends
    No opinion of CEO

    I worked at Neiman Marcus full-time (More than a year)

    Pros

    Great discount. Fun people. Pretty much make your own schedule...

    Cons

    Return policy very lenient.

    Advice to Management

    More support.


  5. "4 Stars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Specialist in Las Vegas, NV
    Former Employee - Product Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neiman Marcus full-time (More than 3 years)

    Pros

    Elegant atmosphere; loyal customers; ongoing educational classes.

    Cons

    Managers possessed poor communication skills; high pressure to reach goals.

    Advice to Management

    Come out to the sales floor more often and communicate, observe and/or assist sales associates.


  6. "Site Merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Site Merchandiser in Dallas, TX
    Current Employee - Site Merchandiser in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neiman Marcus (More than 10 years)

    Pros

    Neiman Marcus provides great co-workers, great fashion, decent discount and opportunity to grow within the company. System upgrades and fun working environment.

    Cons

    Little access to copy, creative, photography, marketing teams that help manage the online experience. Would be nice to have all teams together.


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neiman Marcus full-time (Less than a year)

    Pros

    Enjoy meeting great customers who are loyal to the company. Friendly co workers

    Cons

    Working 3 evenings some weeks. Health insurance is a little expensive for the salary rate.

  8. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neiman Marcus full-time (More than 3 years)

    Pros

    Good work/life balance... Decent benefits

    Cons

    Care about hours worked instead of productivity...Poor vacation policy


  9. "Expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Irving, TX
    Current Employee - Customer Service Representative in Irving, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Neiman Marcus full-time (More than 5 years)

    Pros

    Great discounts, ability to work from home.

    Cons

    low raise amounts, high turnover after the holiday, production requirements,

    Advice to Management

    money driven at the expense of employees, please value your tenured people.


  10. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at Neiman Marcus full-time

    Pros

    You were at the cutting edge of the fashion industry. Great environment. Pretty good work/life balance.

    Cons

    Needs help with leadership. Can be a little "gossipy" at times.


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