Neiman Marcus Reviews | Glassdoor

Neiman Marcus Reviews

Updated May 20, 2017
881 reviews

Filter

Filter

Full-time Part-time

3.1
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
428 Ratings

881 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Schedule and work life balance (but that's retail (in 26 reviews)

  • Corporate turnover is very high and upper management takes too long to react to needed changes (in 39 reviews)

More Pros and Cons

  1. Helpful (2)

    "Apply with Caution."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you are into high fashion and have the money to spend (even with the employee discount, the prices are sky high), NM might be a good place for you.

    The company is antiquated, but they have implemented a some large-scale changes, most notably a great educational program with courses ranging from Microsoft Office to Visual Merchandising. The courses are open to everyone who has the time to attend, some are required depending upon your position. Attendance is tracked on an internal system so your manager can see your progress, providing an excellent record of "going above and beyond" if you are looking for a promotion.

    Salaries are on the low end, but they are generally open to negotiation once the job offer is made. In calmer economic times, bargaining for a 5-10% increase would not be unreasonable.

    Cons

    The corporate facilities at NMO and NMD are exactly the opposite of what you would expect. Instead of being glamorous and trendy they are crowded, visually unappealing and worst of all, dirty. The day I started, my desk was covered with dust and food/drink stains, the keyboard had spots all over it and the back of my chair was coated in long, blond hairs.

    The workday of the job you are hired for is entirely dependent on your manager and your department. Business hours are officially 9am-6pm, but due to budget cutbacks several departments are required to work 10-hour days at least twice a week. The main point of contention caused is that they take every possible step to declare all salaried employees 'exempt' according to the Fair Labor Standards Act, despite the fact that many of the positions do not meet the criteria.

    The environment can be very cutthroat, also depending on your department. I witnessed a significant amount of unprofessional, even childish, behavior between members of the same team to the point that the general feeling around the office is that you are in some sort of soap opera (if a soap opera were ever staged in a dingy, poorly-lit cube farm).

    On the whole, I do not recommend working for Neiman Marcus if you can possibly help it.

    Advice to Management

    Every department should be carefully evaluated to eliminate redundancies.


  2. Helpful (3)

    "Buyer Beware!!!!! Work for Nordstroms or Bloomies"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Boston, MA
    Former Employee - Sales Associate in Boston, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Discount and ability to own new products when they first arrive

    Cons

    No opportunity for advancement, jaded company has issues hiring from within, cut throat selling environment, returns count against you

    Advice to Management

    You're people are what keeps you alive it makes your company and they are misserable. People are working 40 hours getting pay checks of $300. In a reccesive market I feel like Neiman Marcus is just standing still. Turnover needs to be cut down so customers can have the opportunity to build relationships with its sellers. And turnover wont be cut down until the company can afford to actually pay its employees


  3. Helpful (4)

    "Beware of chameleons."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Short Hills, NJ
    Former Employee - Department Manager in Short Hills, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great product. Great employee discounts.

    Cons

    Turnover of top store management was unbearable. Human resources and their inability to handle employee problems efficiently caused frequent stress for managers and associates. Quite a bit of "pass the buck" with senior management.

    Advice to Management

    Value associates for their worth and client relationships. A great sales associate should not omly be valued in their productivity...especially in this current market crises.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    "Work for Loss Prevention at NMD if you hate money, recognition, professionalism, and your sanity"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention Investigator in Irving, TX
    Current Employee - Loss Prevention Investigator in Irving, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good discount, moderately good health benefits, clean facility, fun people to meet, central location to the metroplex, and good industry contacts

    Cons

    LP Department at NMD is run like a zoo or a day care. Absolutely no room for advancement in the department. People who have been there for 7 years are still doing the same thing with no chance of moving up because there are no positions to move into. Apply for an investigator job with extreme caution. Job description you apply for is not what you will be doing. You will be demoted on the first day and realize that you are only a Store Call Associate/Glorified Receptionist for LP. Even if an incident occurs where LP has to get involved, you will never even hear about it or if you do, you will be kept in the dark as much as possible while the managers and a couple key people get to do all of the fun stuff. LP Management treats you like a child while you print ID badges, staple little cards onto store call merchandise, or double click on little door symbols on your computer when people need to get in somewhere. If you're lucky, you'll get to catch a few employees on their cell phone and write them up. Management will lie to you at your interview and promise quick promotions, exciting job duties, consistent training, and professional growth and will then forget about you while you earn peanuts for demeaning work.

    Advice to Management

    Evaluate how you treat your employees and don't lie to them at their interview. They aren't children.


  6. Helpful (3)

    "Not a recommendable company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Paramus, NJ
    Current Employee - Sales Associate in Paramus, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The only thing good about working here is the employee discount.

    Cons

    Being on commission is horrible in this store. Everything gets returned even worn merchandise so they take that money out of your check. If you don't make your goals for the payperiod then you owe the company so making goals is impossible because no one keeps anything.

    Advice to Management

    Offer salary to all employees especially to the departments with a high return rate.


  7. Helpful (3)

    "Neiman Marcus"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Palo Alto, CA
    Former Employee - Department Manager in Palo Alto, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A very good discount, hob nob with the who's who and don't have to think about making a purchase since their bank accounts have more zeros than 99 percent of all shoppers.

    Cons

    Poor management, and not enough thought for employees time off especially during the Holiday season when there is more than enough people to cover shifts when PTO request are made by a few during the Holiday season.

    Advice to Management

    Get out from behind your desk and place yourself behind the POS system and start talking more to our customers and employees.


  8. Helpful (4)

    "Very low morale"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator - Support Area in White Plains, NY
    Former Employee - Coordinator - Support Area in White Plains, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    50% off new merchandise at least once a month.

    Cons

    Westchester's General Manager treats her employees with disdain.
    Managers are often expected to work 12 hour days.
    Pay is very bad and good work is not rewarded.

    Advice to Management

    Get a new general manager at the Westchester store--she is the reason the store is doing poorly. Treat employees with respect. Pay living wages to non-commissioned employees--$40k is not an acceptable salary for adults living in the New York metro area.


  9. "Burned out in Scottsdale"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Scottsdale, AZ
    Current Employee - Sales Associate in Scottsdale, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great name recognition, been in business for 100 years offering luxury merchandize. Locations in all of the major cities. Decent employee benefits.

    Cons

    100% commission, not great when working in a struggling economy. Not very understanding of employees needs to balance work with home life.

    Advice to Management

    Need to listen and appreciate their sales force. Need to go back to Stanley Marcus vision of leadership. They need to realize that their sales force is the best asset that they have.


  10. Helpful (8)

    "HORRIBLE, Evil Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Boston, MA
    Current Employee - Sales Associate in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The discount is nice, but that's about it!

    Cons

    The employees at Neiman Marcus act as though they never left high school. All during training we are told to greet everyone, and never judge by appearances, yet the other employees do exactly that and are rude to newer employees- and are CONSTANTLY talking badly behind eachothers backs. Working with such expensive product had made most employees jaded, and to put more bluntly- superficial a**holes. Selling outside of your own department is encouraged by management- but don't cross the employees of the department you are moving in on- they are like vultures protecting their carcasses, and in my experience, the carcasses were the handbags.
    At first everyone seems really nice and smiley and great, surrounded by beautiful designer products and getting to talk to people all day, not too shabby!. But you quickly come to find, if you are doing well- making lots of commissions, management is pleased but co-associates are pissed, and will bad mouth you. On the other hand, if you aren't selling a lot (even if it is at no fault of your own, for example, if the store is constantly EMPTY), then management is upset, and oh yeah, your co-associates are still talking behind your back. Also, even management would bad-mouth other employees to associates. Very unprofessional.
    As for the executives and HR department- they are the absolute WORST! They appear all inviting and friendly at first, but they are cut-throat and have no problem firing people on the spot. I truly believe the people who have been at Neiman's for a long period of time are mean and miserable people. I used to be a big fan of the store, but I will never shop there again, and will happily bring my business else where. DO NOT WORK THERE!

    Advice to Management

    - The store seems out-dated and reeks of snobbery.
    - Sax is much more inviting.
    - Your management is a joke.
    - Your executives are also a joke.


  11. Helpful (3)

    "It was like working at a playground and being led by group of incompetent executives"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Paramus, NJ
    Former Employee - Department Manager in Paramus, NJ
    Doesn't Recommend
    Approves of CEO

    Pros

    Discount, networking with vendors, expanding product knowledge in a variety of sub categories

    Cons

    zero advancement, level of professionalism, respect for reknowned vendors and designers is a disgrace

    Advice to Management

    Shop your competition


Showing 881 of 898 reviews
Reset Filters