Neiman Marcus Reviews | Glassdoor

Neiman Marcus Reviews

Updated October 16, 2017
943 reviews

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Pros
Cons
  • Schedule and work life balance (but that's retail (in 26 reviews)

  • Little support from upper management (in 39 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at Neiman Marcus full-time

    Pros

    Great company, nice environment to work, good benefits

    Cons

    Full commission. Bring out the ugly side of human being.

    Advice to Management

    Change the full commission structure.


  2. Helpful (1)

    "Unsure how the company will move forward."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    I worked at Neiman Marcus full-time

    Pros

    Loved the people I worked with!

    Cons

    CEO needs to re-think how she is conducting business and have a plan before she reacts.

    Advice to Management

    Corporate executives need to have a plan before you react to the business.

  3. "My interview was nice and sweet. It didn't take long to get hired on and start."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neiman Marcus full-time

    Pros

    Discount benefits are very good.

    Cons

    Wish the pay was a little bit more.


  4. "good..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neiman Marcus full-time

    Pros

    there are great employee discounts

    Cons

    not much room for mobility


  5. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Neiman Marcus full-time (Less than a year)

    Pros

    Clinical that allow you to see new collections before they are released to the public. and seasonal discounts.

    Cons

    They have the business structured in such a way that you never truly make connections with the people you work with and for. You are falsely motivated to make sales for $10 or $20... while the managers make $100-$1000 off of every credit line you open for them.

    Advice to Management

    Give a more free clothes and better incentives!!


  6. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neiman Marcus full-time (More than 5 years)

    Pros

    Employee discounts, benefits, job security.

    Cons

    The rate of "returns" at Neiman Marcus makes it difficult to stay motivated if you are in a department with a 6% commission. You can lose between $20k and $40k a year just in returns. Neiman Marcus needs to protect its sales staff from these kinds of losses by implementing a stricter return policy. Many NM customers purchase wear and return garments.

    Advice to Management

    Promote established successful sales associates into managerial positions because they truly understand how the NM customer thinks and what she wants to purchase. And get rid of your buyers in Dallas that are fresh out of fashion merchandising school. Most of the buyers don't have a clue about what the NM customer is all about, what she wants to buy.


  7. Helpful (8)

    "High Turnover, Low Payoff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Dallas, TX
    Former Employee - Marketing in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neiman Marcus full-time (More than a year)

    Pros

    ... Honestly, I can't remember any pros except Summer Fridays where you work half the day.

    Cons

    - Indecisive Executive team, always reworking the strategy and finite details up until the last minute causing teams heavy overtime hours, and countless hours of wasted time and effort.
    - Lack of recognition
    - Lack of communication
    - Lack of benefits
    - Lack of clear and cohesive direction
    - Annual layoffs
    - High turnover
    - Low pay
    - Lack of upward mobility
    - Lots of condescension & entitled attitude.

    Advice to Management

    Communicate to departments to enable collaboration and partnership. Meetings behind closed doors and breadcrumb communication simply causes confusion, misinterpretation and incredible risk for error, where the blame is then placed on those who execute. Unfair? I think so. Not everything needs to be a secret. Empower your employees to perform to the standards you set before them. Don't set them up for failure. Don't be too entitled to communicate with 'the little people'. Entitlement is small mindedness.

  8. Helpful (2)

    "Great people - poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Buyer in Dallas, TX
    Former Employee - Assistant Buyer in Dallas, TX
    Negative Outlook
    No opinion of CEO

    I worked at Neiman Marcus (More than a year)

    Pros

    -Really great people, by starting in EDP you feel like a part of the "NM family" and you learn a lot very quickly.
    -EDP is an excellent program
    -Asst Buyers are given a lot of responsibility and ownership over the role

    Cons

    -The transition to the new operating system made the Asst Buyer role more of a data entry role and was easily the worst thing to happen to the company
    -Everyone is afraid of being let go


  9. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neiman Marcus full-time

    Pros

    Discounts on items if you enjoy shopping at the store

    Cons

    Its corporate and they don't care.

    Advice to Management

    Hire and Promote people who have actual education.


  10. "Good but not a career for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention Investigator in Dallas, TX
    Current Employee - Loss Prevention Investigator in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at Neiman Marcus full-time (More than a year)

    Pros

    People are amazing and job is pretty easy.
    Pay is very competitive for the field.
    Benefits are not bad.
    Still hands on.
    The cases you do get are usually large dollar amounts.
    If you are a good sales person you can make a lot of money.

    Cons

    Like all retail, no OT
    Pay is good for LP, but no great in general.
    Advancement in the LP field is somewhat difficult but possible.
    Not really a lot of negatives.

    Advice to Management

    Pay higher for LP to keep good agents and make the field more of a career opportunity vs just a job. Offer easy transition into sales if interested.


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