Neiman Marcus Reviews | Glassdoor

Neiman Marcus Reviews

Updated December 13, 2017
959 reviews

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959 Employee Reviews

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Pros
Cons
  • Schedule and work life balance (but that's retail (in 27 reviews)

  • Little support from upper management (in 39 reviews)

More Pros and Cons

  1. "Cosmetic Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Skincare Specialist in Denver, CO
    Former Employee - Skincare Specialist in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neiman Marcus full-time (More than 5 years)

    Pros

    A great place to work.

    Cons

    Competitive atmosphere working on commission

    Advice to Management

    Better communication from the store manager could be better.


  2. Helpful (2)

    "Assistant Selling Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Neiman Marcus full-time

    Pros

    Company has a stellar reputation regarding customer service. Okay benefits. Company issued iPhone to conduct business. Potential for good salary if you can handle a vigorous commission environment.

    Cons

    Company lacks consistency within stores and throughout the company. Regular events tend to prevent vacation time or personal time. Commission environment is very cut throat.

    Advice to Management

    My advice to management would be for them to be less judgmental as a whole. Give all potential candidates for management equal consideration and let favoritism fall by the way side. Respect individual opinions and do not form one if you are not well informed of a situation. Remain objective to all facets of the business.

  3. Helpful (1)

    "Assistant Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Buyer in Dallas, TX
    Current Employee - Assistant Buyer in Dallas, TX
    Negative Outlook
    No opinion of CEO

    I have been working at Neiman Marcus full-time (More than a year)

    Pros

    Great exposure working with high profile brands, company is well respected.

    Cons

    Non-competitive salary, high employee turnover, systems/tools are inefficient for the workload


  4. "Loss prevention detective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neiman Marcus full-time

    Pros

    Amazing company to work for a long term

    Cons

    None so far Everyone is friendly


  5. Helpful (4)

    "OST/ Sales Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OST
    Current Employee - OST
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Neiman Marcus full-time (More than a year)

    Pros

    Employee discount, mostly nice coworkers, nice-looking stores, stores are closed on Easter, Thanksgiving, and Christmas. Stores close early unlike other retailers.

    Cons

    The other reviews are right—if you do not generate sales, you really are undervalued. Everyone in the sales support (OST, Loss Prevention, Alterations, and Visual Merchandising) are underpaid and overworked. We do not get a lot of support from the management unlike the sales associates and their managers. The sales associates get NM rewards, gift cards, and other freebies apart from their commission and the sales support people barely get anything. The programs and applications used are not on par with other companies. Case in point: we use Internet Explorer for almost everything, which makes everything more complicated when it should not be. We are also sharing our computers—4 people are using 1 computer to check our emails, log in into our other NM accounts, and use the other necessary applications.

    The OST team is also treated like the help. Everyone in the store does not see our value. The sales support can actually be productive even if the store is closed but the entire store cannot operate without us. We are the backbone of every store and yet I have never witnessed the company giving us more value. We are expected to meet certain standards, as everyone does, yet once we deliver and excel, we do not get rewarded—we only get emails that say, “Congratulations!”, and that is it.

    There is no growth in this company unless you stay with them for at least 10 years. We also do not get 40 hours per week—we only get 37.5 hours.

    Advice to Management

    Give more value to everyone in the sales support. Raise our salaries at least, since we do not get anything else apart from what we earn.

    Also, hire better programers who can actually fix the system.


  6. "sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    the people are great and friendly

    Cons

    lots of weekends and long holiday hours


  7. "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Neiman Marcus full-time

    Pros

    Reputation, benefits, nice office space

    Cons

    If not part of revenue generating department then you tend to be ignored.

    Advice to Management

    Focus on all employees and go back to Stanley Marcus principles.

  8. "Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receptionist
    Current Employee - Receptionist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neiman Marcus full-time (More than a year)

    Pros

    Love the atmosphere and my coworkers. Everyday is new and different. Things are always shaking up and moving around.

    Cons

    Pay isn't that great. Management in some departments don't work well with others in the building.


  9. "Sales Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Neiman Marcus full-time (More than 3 years)

    Pros

    The pay isn't bad considering some of the other places that I've worked at but I know that I'm not making my value.

    Cons

    Terrible management, no one ones what's going on, constant changes from tech changes from corporate are rarely tested before hand, communicate is lax on a regular basis, most people don't want to be there, company is having trouble adjusting to changing demographics, technology and fashion styles.


  10. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at Neiman Marcus full-time

    Pros

    Great company, nice environment to work, good benefits

    Cons

    Full commission. Bring out the ugly side of human being.

    Advice to Management

    Change the full commission structure.


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