Neiman Marcus Sales Associate Reviews | Glassdoor

Neiman Marcus Sales Associate Reviews

Updated March 31, 2017
166 reviews

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Sales Associate

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Neiman Marcus President, CEO, and Director Karen W. Katz
Karen W. Katz
81 Ratings

Employee Reviews

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Pros
Cons
  • Schedule and work life balance (but that's retail (in 25 reviews)

  • Corporate turnover is very high and upper management takes too long to react to needed changes (in 39 reviews)

More Pros and Cons

  1. Helpful (1)

    "Plenty of money if you run people over"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Sales Associate in Tampa, FL
    Former Employee - Cosmetics Sales Associate in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neiman Marcus (More than 3 years)

    Pros

    Their customer service philosophy is amazing, they truly promote a great experience for the customer.

    Cons

    You're not making any friends here, if you want to pay your bills. Very cut-throat in every department and forget about walking your customer to a different area. You have to split sales with anyone that says hi to them. Credit card goals are outrageous, we were expected to be very pushy.

    Advice to Management

    Promote honest and integrity while selling. It's not about squeezing the last dollar out of every customer.


  2. "Great potential if self driven"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Boston, MA
    Former Employee - Sales Associate in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Neiman Marcus full-time (More than a year)

    Pros

    Education and training is excellent
    Interesting clients
    Beautiful setting
    If you are talented you are recognized and treated well, offered advancement opportunities
    Tuition reimbursement and other benefits

    Cons

    Lack of income in slow months, especially when customer returns are deducted from paycheck without sales to replace (January and February)
    Strict dress code
    Competitive nature can bring out the worst in coworkers


  3. "Nice environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Bellevue, WA
    Former Employee - Sales Associate in Bellevue, WA
    Neutral Outlook
    Approves of CEO

    I worked at Neiman Marcus full-time (Less than a year)

    Pros

    Good environment, good employee's discount

    Cons

    some sales are very aggressive. Very slow and boring


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  5. "Loved working in a luxury store, staff members were always fun."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Beverly Hills, CA
    Former Employee - Seasonal Sales Associate in Beverly Hills, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neiman Marcus full-time (Less than a year)

    Pros

    Long lunches, morning meetings provide breakfast, easy working on the floor, no need to restock much. everyone is very nice and welcoming.

    Cons

    Customers expectations and their attitude. Long days were hard on my feet and the shifts were long. Not much room for advancement

    Advice to Management

    None


  6. Helpful (2)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Dallas, TX
    Current Employee - Sales Associate in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Neiman Marcus full-time (More than 5 years)

    Pros

    Changed return policy to 60 days vs. unlimited. This should be better for Associates not to get commission reversal long after sale.
    Good employee discount -doubled several times a year.
    Health Benefits are decent.

    Cons

    Micro-management of client contact. Lots of busy work that does not produce sales.
    Commission only but expected to work like hourly
    Forcing focus off your own client list & how you have successfully run your business.
    Online NM drops gift cards, discounts everyday and 1-2 days before store promotion they have it online.

    Advice to Management

    Respect your sales people & allow them to run their business.
    Treat your employees well & your customers will be taken care of at a higher standard.
    Limit or eliminate competition with our online site.
    Set challenging but attainable sales goals. Unrealistic goals are discouraging not empowering.


  7. Helpful (2)

    "NM Chicago"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great discounts and sales for employees.

    Cons

    Commission only environment creates a hostile work place.
    Everyone is constantly fighting over customers.
    Return policy is great for the customer and horrible for associates living on commission.
    HIGH turnover.

    Advice to Management

    Treat your employees the same way you would treat the clients.
    Happy employees are able to offer better and genuine service, leading to more profits.


  8. Helpful (4)

    "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Neiman Marcus full-time (More than 3 years)

    Pros

    Great discounts, fun team, and amazing in store events

    Cons

    Don't expect to move up in the company. It's all politics and who knows who. Commission is hard after returns.

    Advice to Management

    Give everyone a base pay plus a small commission. Change return policy to prevent customers from wearing an item and returning it. It effects paycheck beyond sales person control


  9. Helpful (1)

    "My experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Plano, TX
    Former Employee - Sales Associate in Plano, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Neiman Marcus full-time (More than 10 years)

    Pros

    The discount. you meet some very interesting people. Some managers actually care about your career they will do anything to help you succeed

    Cons

    the executive team walka around like they are shoppers nose in the air. They act like they are to good to help you or good to say good morning and have the most negative energy.

    Advice to Management

    corporate should re-evaluate all their managers and associates. Some managers are great others are lazy all they do is sit in the office all day! And release the economy has changed so make sales goals more acheivable.


  10. "Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Plano, TX
    Former Employee - Sales Associate in Plano, TX

    I worked at Neiman Marcus (More than 3 years)

    Pros

    Offers great benefits and discount. Never a boring day.

    Cons

    Retail hours can be hard to keep up with. No room for advancement.


  11. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tampa, FL
    Former Employee - Sales Associate in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neiman Marcus part-time (Less than a year)

    Pros

    Encouragement to cross sell in any department in the store, training on brands was excellent!!

    Cons

    The pay is a bit low but overall dooable.

    Advice to Management

    A few dollars more an hour would go a long way because the job itself is super fun!