Nelnet Reviews

Updated Jun 9, 2020

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3.4
64%
Recommend to a Friend
75%
Approve of CEO
Nelnet Chairman and Co-CEO Mike Dunlap
Mike Dunlap
171 Ratings
Pros
Cons
More Pros and Cons
  1. Helpful (1)

    "Excellent work environment!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Desktop Support Analyst 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nelnet part-time

    Pros

    Great hands on experience with enterprise technonlogies

    Cons

    No cons at this point.

  2. "Decent place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Advisor I in Lincoln, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nelnet full-time for less than a year

    Pros

    Salary, no late nights or weekends

    Cons

    Lack of communication with superiors in a timely fashion

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  3. "Nelnet"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Resolution Specialist 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Nelnet full-time for more than a year

    Pros

    Nelnet has good pay and benefits

    Cons

    Very corporate - think Office Space.

  4. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Specialist II 

    I have been working at Nelnet full-time

    Pros

    - Flexible Schedule - Responsive Leadership - Good Benefits

    Cons

    - Downtown, walking from parking can be annoying! - Lots of rules/regulations

  5. "Employee well being is rewarded but pay needs to be higher"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Outbound Customer Service in Lincoln, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nelnet full-time for more than a year

    Pros

    Company does a lot for the community. Company is strongly focused on employees' health & well being. Meeting goals is rewarded for making positive changes for a healthy lifestyle. After 6 months, you can move around within the company for other opportunities. Free medical coverage premiums for the employee only option if you meet their guidelines. There are bonuses and incentives to gain additional pay on a quarterly basis.

    Cons

    Pay is under the national average. Call center is monitored very closely. No free time to stop and talk to your neighbor. Every minute is scrutinized. An 8 hour day of calls one on top of the other gets exhausting.

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  6. "Excellent organization with leadership who truly cares"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Managing Director 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nelnet full-time for more than 5 years

    Pros

    They really go out of their way to make the company a great place to work.

    Cons

    All companies have some "cons", but Nelnet's "pros" outweigh any of them.

  7. "Okay place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Enrollment Processor in Lincoln, NE
    Doesn't Recommend
    No opinion of CEO

    I worked at Nelnet

    Pros

    Flexible hours and work at your pace.

    Cons

    You are just a number.

  8. "Helping people manage their student loans"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Advisor I in Connersville, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nelnet full-time for more than a year

    Pros

    Helping people Challenging Fun environment Kept me busy

    Cons

    Challenging Sometimes mean customers Very fast paced sometimes Things changed a lot Not great training Customers were impatient

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  9. "Boring"

    2.0
    Former Employee - Customer Service Representative in Aurora, CO

    I worked at Nelnet full-time for less than a year

    Pros

    none to speak of now

    Cons

    Every day was a tedious one

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  10. "It Needs to and CAN be better"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Advisor I in Aurora, CO
    Doesn't Recommend

    I worked at Nelnet full-time for less than a year

    Pros

    The people - most people are honest, courteous and just wanting to make a decent living . Free Drinks ... that’s about it

    Cons

    1. Let’s start with the pay at 16$/hr for a Federal Contract . You are taking back to back calls ALL Day , getting screamed at and managing millions of dollars of debt for people and you’re barely making over minimum wage . It’s not not worth it - this position is severely UNDERPAID . A single person living in Colorado would be homeless working at Nelnet. 2. The scheduling - the shifts they offer are trash and not sustainable for a normal work/life balance ... I worked 10 hr days with a 30 minute lunch and get verbal warnings for going 6 minutes over break times. 3. The attendance /adherence policy . They say it’s lenient and you basically get 9 “occurrences” in a 60 day rolling period sounds great right ? Wrong. They give out “occurrences “ like candy if you're over 5 and 6 minutes out of adherence. It’s basically like a sweat shop. 4. The bathrooms - they are filthy . I found myself going to surrounding buildings during my short breaks ... 5. Management gets away with missing weeks at a time yet you are expected to be there. And last I did not appreciate temps getting paid more for less health benefits. It’s a billion dollar industry Pay your employees. Why did I take this job you say ? That’s a great question I really saw potential they people were really Enticing, they had good benefits, health incentives and quarterly bonuses , they also made it seem like they were going to start providing employees with free education which would have been a great trade off for the low pay but once that never came to fruition I had to part ways. Thank you Nelnet but no thanks.

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