Nelnet Reviews | Glassdoor

Nelnet Reviews

Updated October 30, 2017
51 reviews

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3.0
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Recommend to a friend
Approve of CEO
Nelnet Chairman and Co-CEO Mike Dunlap
Mike Dunlap
27 Ratings

51 Employee Reviews

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Pros
  • Very good work life balance and scheduling (in 20 reviews)

  • Flexible schedule, independent, good benefits/programs (in 23 reviews)

Cons
More Pros and Cons

  1. "Great benefits, just not very rewarding jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Lincoln, NE
    Former Employee - Customer Service Advisor in Lincoln, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nelnet full-time (Less than a year)

    Pros

    Nelnet has a great work/life balance and I found them to be very flexible with my schedule and trying to make sure my (health) needs were taken care of. They also are good at providing you with all the tools you need to do your job well, and provide a lot of team-based motivational activities. I worked in the Proxi department for two different business lines so I was working in the call center not dealing with student loans.

    Cons

    If you want to change departments you have to wait 6 months, this would normally be reasonable except that I was asked to move departments based on business seasonal needs and really disliked the other department. While the people at Nelnet are generally great, I did have issues with my first supervisor. The higher ups and other team members were great about trying to help me work things out with them, but there was always tension there. A lot of the jobs are really entry-level and repetitive which is not very rewarding. There is room for advancement, but mostly in supervisory roles, which is not something I wanted to pursue.

    Advice to Management

    I don't really have any advise to management as I think management generally did a good job. The one thing is they really push quotas and goals based on call metrics and this can be a little frustrating as sometimes the goals are somewhat unrealistic. Mostly I just ended up quitting Nelnet because I was too bored and taxed by the repetitive nature of taking 100 calls a day that were all the same and not being challenged or stimulated intellectually.


  2. "Middle management is clueless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in Burleson, TX
    Current Employee - Implementation Consultant in Burleson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nelnet full-time (Less than a year)

    Pros

    Benefits are good, vacation time is great except they severely restrict when you can take it and for how long.

    Cons

    Management at RenWeb is atrocious in the non-IT departments. I have never seen the number of drama queens who lie about miniscule details in order to make themselves look better.

    Very stressful, you can expect that if you do 999 jobs extremely well, and forget to do a cross on job 1,000, you will be raked across the coals as if you committed the worst offense in the history of business.

    Nepotism is rampant, people are assigned positions they are unqualified for based upon their relationship with managers.

    Advice to Management

    Take a hard look at your non IT management and ask why they never follow through, and fail to communicate with employees.

  3. "Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Nelnet full-time

    Pros

    Great executive leadership and benefits.

    Cons

    the job is very stressful and completely draining. You are human capital and you feel it everyday. Too many irrelevant meetings and low organization. The company is very cliquey and that makes it hard to move up. Jobs too stressful.

    Advice to Management

    Realize we are humans and not robots.


  4. "Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nelnet part-time

    Pros

    Flexible and laid back environment

    Cons

    Very monotonous and repetitive work


  5. "Representative II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nelnet full-time

    Pros

    Once in EP flex hours were amazing!

    Cons

    Horrible communication, office politics, and favoritism.

    Advice to Management

    Listen to employee feedback.


  6. Helpful (2)

    "Not bad for call center work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Agent in Lincoln, NE
    Former Employee - Collections Agent in Lincoln, NE
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Nelnet full-time (More than a year)

    Pros

    -Tons of other coworkers to interact with
    -On site medical doctors for health screenings, doctor appointments.
    -Great medical benefits

    Cons

    -Only allowed to use the restroom when the computer told you you could go and were penalized on your work report if not followed.
    -Upper management doesn't listen to middle management.
    -Constantly changing bonuses, even so far as back dating new changes and ripping off employees.


  7. Helpful (1)

    "So-So"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Aurora, CO
    Current Employee - Team Leader in Aurora, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Team environment, steady pace, long training period

    Cons

    Terrible management decisions, low wage entry level, constant change (too much)

  8. "Easy Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nelnet full-time

    Pros

    Shift based schedule, with flexibility for earned leave. Overtimes an option on occasion. New problems everyday, with a few dependable manager /lead assistance.

    Cons

    No room for immediate growth; however possible if time is put in. Management staff inexperience and tend to play favorites. High turnover rate due to poor management and goal attainability. Hard to make commission due to these goals never being attainable.

    Advice to Management

    Spend time with all advisors equal. Take the time to identify strengths and weaknesses with no penalty for problem areas besides once a month. Listen to advisors when concerns appear and address promptly.


  9. "Great if you are on the "inside""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Nelnet full-time (More than 10 years)

    Pros

    Great home/life balance and flexibility

    Cons

    Cheap - wont hire the right people for the jobs. Upper management spends fiviouslously, makes horrible business decisions, and stay employed, while the rest if the company suffers.

    Advice to Management

    Speak with folks on the floor to find out what is really happening within the organization.


  10. "Advisor I"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    This company offers good pay, benefits, and pto.

    Cons

    The information is difficult to learn because there is so much to remember.


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