Nelnet Reviews | Glassdoor

Nelnet Reviews

Updated May 14, 2017
46 reviews

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3.0
Star Star Star Star Star
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Approve of CEO
Nelnet Chairman and Co-CEO Mike Dunlap
Mike Dunlap
23 Ratings

46 Employee Reviews

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Pros
  • Very good work life balance and scheduling (in 16 reviews)

  • Decent pay with excellent bonuses and good benefits (in 18 reviews)

Cons
  • Upper management doesn't listen to middle management (in 13 reviews)

  • There are some "cons" to the position but what call center doesn't have them (in 12 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not bad for call center work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Agent in Lincoln, NE
    Former Employee - Collections Agent in Lincoln, NE
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Nelnet full-time (More than a year)

    Pros

    -Tons of other coworkers to interact with
    -On site medical doctors for health screenings, doctor appointments.
    -Great medical benefits

    Cons

    -Only allowed to use the restroom when the computer told you you could go and were penalized on your work report if not followed.
    -Upper management doesn't listen to middle management.
    -Constantly changing bonuses, even so far as back dating new changes and ripping off employees.


  2. "So-So"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Aurora, CO
    Current Employee - Team Leader in Aurora, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Team environment, steady pace, long training period

    Cons

    Terrible management decisions, low wage entry level, constant change (too much)


  3. Helpful (1)

    "Good solid company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Parker Highlands, CO
    Former Employee - Anonymous Employee in Parker Highlands, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nelnet full-time (More than a year)

    Pros

    Solid company providing fair benefits and consistent feedback to/from employees
    When I was there company had positive cash flow and money in the bank

    Cons

    Management is completely different between internal business units. Some better than others.

    Upper management can be disconnected from some of the front line activities


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  5. "Nelnet: square pegs, round holes?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Denver, CO
    Former Employee - Sales Representative in Denver, CO
    Recommends
    Neutral Outlook

    I worked at Nelnet (More than a year)

    Pros

    Fairly laid back, decent pay, open to new ideas. Clear expectations and useful feedback. They'll also help you pay for school.

    Cons

    When business needs changes they moved a bunch of us from sales to support, and some of us hated it. I wish they'd tries to find sales positions for at least their top sellers--they wouldn't have ended up losing me.

    Advice to Management

    Be aware that the call center floor can be a stressful environment, and pay attention to the needs of promising employees.


  6. Helpful (2)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Lincoln, NE
    Former Employee - Supervisor in Lincoln, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nelnet (More than 3 years)

    Pros

    Good management and flexibly, gave bonuses

    Cons

    Always making changes to keep up with government contracts


  7. Helpful (2)

    "Not much room for advancement, Low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Aurora, CO
    Former Employee - Anonymous Employee in Aurora, CO
    Negative Outlook

    Pros

    As a permanent employee you earn 5 hours of Earned Time Off every 2 weeks.

    Cons

    Low Pay and high turnover

    Advice to Management

    Higher Pay for perm employees


  8. Helpful (1)

    "Customer service rep (csr)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flex Advisor/Multiple Teams (Bilingual) in Aurora, CO
    Former Employee - Flex Advisor/Multiple Teams (Bilingual) in Aurora, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Nelnet (More than 3 years)

    Pros

    Lots to learn and great people

    Cons

    Hardly any way to advance and recent restructuring of organization and duties causing many long term agents to be lost (Dec/2015)

    Advice to Management

    More consistent company goals and true opportunities to advance or at the very least ways to be paid for taking additional responsibilitys or advanced knowledge


  9. Helpful (3)

    "Good people - interesting times"

    Star Star Star Star Star
    Former Employee - IT Infrastructure Engineer in Lincoln, NE
    Former Employee - IT Infrastructure Engineer in Lincoln, NE

    I worked at Nelnet full-time (More than a year)

    Pros

    Some very good people work here. Pay is pretty good. Time off is awesome. Downtown location is very convenient.

    Cons

    Health insurance coverage is poor. Management has a "boys club" feel to it sometimes. Tolerance for underachievers or difficult to work with employees.


  10. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Denver, CO
    Current Employee - Customer Service Representative in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nelnet full-time (More than 5 years)

    Pros

    The time off package is quite generous, and the wellness program is above average.

    Cons

    Pay in generally lower than comparable jobs, and there is little opportunity to move up within the company.


  11. "Human resources"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lincoln, NE
    Former Employee - Anonymous Employee in Lincoln, NE
    Positive Outlook
    Approves of CEO

    I worked at Nelnet (More than a year)

    Pros

    Great benefits working with Nelnet - Company continues to excel

    Cons

    Not the most fun job in the world


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