Nelnet Reviews | Glassdoor

Nelnet Reviews

Updated August 10, 2017
192 reviews

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192 Employee Reviews

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Pros
  • Very good work life balance and scheduling (in 16 reviews)

  • Decent pay with excellent bonuses and good benefits (in 18 reviews)

Cons
  • Upper management doesn't listen to middle management (in 13 reviews)

  • There are some "cons" to the position but what call center doesn't have them (in 12 reviews)

More Pros and Cons

  1. "programmer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nelnet full-time (More than a year)

    Pros

    great culture and good management

    Cons

    could have more upward mobility


  2. "Infrastructure Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lincoln, NE
    Former Employee - Anonymous Employee in Lincoln, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Nelnet (More than 5 years)

    Pros

    Very professional teams and excellent top-down communication.

    Cons

    Compensation could be more competitive.

  3. Helpful (1)

    "collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Specialist in Lincoln, NE
    Former Employee - Collections Specialist in Lincoln, NE
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Nelnet full-time (More than a year)

    Pros

    Setting up federal loan payment plans for customers. Selecting best option for customer.

    Cons

    Having to cold calling customers. Catching them at inconvient times and upsetting them.

    Advice to Management

    Company needs career development and progressive training programs.


  4. Helpful (1)

    "So-So"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Aurora, CO
    Current Employee - Team Leader in Aurora, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Team environment, steady pace, long training period

    Cons

    Terrible management decisions, low wage entry level, constant change (too much)


  5. "Love this place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Benefits and Wellness Assistant in Lincoln, NE
    Current Employee - Benefits and Wellness Assistant in Lincoln, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nelnet part-time (More than a year)

    Pros

    Awesome culture/environment/benefits/people. They have given me opportunities that I never thought I would enjoy.

    Cons

    People take the elevator from 1st floor to 2nd floor.

    Advice to Management

    Keep at it.


  6. "Scrum Master"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Scrum Master, CSP
    Current Employee - Scrum Master, CSP
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nelnet full-time (More than a year)

    Pros

    Good Atmospherere, still in infancy or Agile

    Cons

    still in infancy or Agile


  7. "IT Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Nelnet full-time

    Pros

    Overall, there were great people. Retirement plans were nice.

    Cons

    Salary was on the low end.

  8. "SRC"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Nelnet full-time

    Pros

    Being able to help someone in need of help

    Cons

    Having to deal with self centered co workers


  9. Helpful (3)

    "Work - Life Balance? Only in the number of letters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Infrastructure Engineer
    Current Employee - Infrastructure Engineer
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Nelnet full-time (More than 5 years)

    Pros

    The company always seeks new technologies and you do have a chance to excel your technical skills. If the managers like you, there is plenty of opportunity for training and conferences.

    Cons

    There is little to NO balance between your life and work. One employee was told that he should expect to work 60 hours a week due to his job function. Most people work at least once every weekend with some working each day every weekend. There is no compensation nor recognition for working these extreme hours.

    Advice to Management

    Stop burning your employees on both ends. They will get up and leave!


  10. "Great benefits, but management only sees goals and numbers"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Nelnet full-time

    Pros

    They have a great benefits package

    Cons

    I worked in default management at the call center and it was literally the most stressful experience of my entire life. I had severe anxiety every morning before going to work. Don't work here if you aren't able to see accounts as just accounts and not as human beings holding these accounts. They also have a very strict absence policy, even for sick days. Illnesses spread frequently because people were afraid to have an "occurrence" added to their record for missing a day.

    Advice to Management

    Stop being so focused on company growth goals to the point that your staff is all panicky, and remember that these loans you're servicing belong to actual humans.


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