Neopost Reviews | Glassdoor

Neopost Reviews

Updated January 18, 2017
58 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Neopost Président-Directeur Général Denis Thiery
Denis Thiery
22 Ratings

58 Employee Reviews

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Pros
  • Good work/life balance; friendly co-workers (in 5 reviews)

  • Dedicated hard working employees, good benefits (in 4 reviews)

Cons
  • Upper management diversity does not match the local populace (in 3 reviews)

  • Managements Outdated values and under paying Females doing the same work for less pay (in 3 reviews)

More Pros and Cons

  1. "Good pay, good experience .. with the right manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Milford, CT
    Current Employee - Anonymous Employee in Milford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neopost full-time (More than 5 years)

    Pros

    They really try hard to be employee focused. They are communicative with their employees, they try to have fun, and employees seem to be happy doing what they do.

    Cons

    Try as they might, they are a long way from being customer focused. Their processes and systems get in their way. They also lack quality training - their few trainers are stellar but they do not invest in quality training programs. Their corporate headquarters does not have a new hire training program or training room.

    Advice to Management

    Listen to your employees more than every 2 years when the engagement surveys come out. Our customers are hurting because of our processes. We like our day-to-day jobs, but we are suffering when we cannot help our customers.


  2. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Major Account Manager in San Diego, CA
    Current Employee - Major Account Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neopost full-time (More than 8 years)

    Pros

    Been with Neopost since 2008. Great company to work for with generous pay. It is salary plus commission, so the best and worst of the job is that you are on your own. If you stay diligent and make the calls, you will be rewarded. Seems that most who fail have problems with time management. Benefits are good, and good local support.

    Cons

    Like any big corporation, there are some issues with layers outside of the District, however when problems are identified, the support to resolve at all levels is very good.

    Advice to Management

    Continue to allow more decision making at the local level as we are the ones who are face to face with customers daily. Would recommend that corporate managers spend more time in the field with sales team to keep perspective fresh.


  3. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Carrollton, TX
    Current Employee - Account Manager in Carrollton, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Culture

    Nice Work Environment

    Cons

    Lack of Internal Support from Management. Executive shift in 2015 positioned the account managers to be as successful as the Dallas Cowboys that year.

    Advice to Management

    Read Management for Dummies


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  5. Helpful (3)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NAE
    Former Employee - NAE
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Neopost full-time (More than 5 years)

    Pros

    Bonuses for new business , decent pay , decent benefits local offices have good people but are afraid to tell Corporate ( IKON ) that they are ruining the business

    Cons

    The same folks who ran IKON into the ground are now working here and are intent on doing the same
    How this management group keeps getting hired us baffling

    Advice to Management

    Replace all firmer IKON employees


  6. "Has potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neopost full-time

    Pros

    Great people to work with in. Nice benefits including vacation, holiday, sick pay, 401k match, tuition reimbursement. Company has vision and strives to reach it.

    Cons

    Minimal females in managerial or executive roles. Pay is not very generous for new employees or employees in lower level positions. Hours can be very long. Turnover can be high.

    Advice to Management

    Listen to your employees as to how they want to grow, and give opportunities to do so. Don't just focus on the bottom line.


  7. Helpful (3)

    "Not recommended for career growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hayward, CA
    Former Employee - Anonymous Employee in Hayward, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I began my employment there with an excellent manager

    Cons

    The management changed and the company started treating experienced and successful reps with disrespect and micromanaged.

    Advice to Management

    Need more women in management


  8. "Neopost Managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Dedicated hard working employees, good benefits.

    Cons

    Low overall pay, would like more accurate communications to staff


  9. "Neopost USA / Seattle Area"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Named Account Executive in Seattle, WA
    Former Employee - Named Account Executive in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Neopost full-time (More than a year)

    Pros

    Great Managers in the Pacific Northwest, and they have an ideal market agenda. Perfect opportunity for client development, and a well respected brand name. A cluster of products that make the selling process favorable, with an array of product line that make the decision process less complicated.

    Cons

    There was an inherent lack of "team" in the environment, with many issues to address in the client development arena. Not much (if any) support for the on-boarding process and the development of the new hires. Struggles to get things in line with corporate mandates at a regional level.

    Advice to Management

    Develop an "On-Boarding" process for new associates!


  10. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Poway, CA
    Current Employee - Account Executive in Poway, CA
    Negative Outlook
    No opinion of CEO

    I have been working at Neopost (More than a year)

    Pros

    Good work/life balance; friendly co-workers.

    Cons

    No solid training, no solid plan on how to build business. Just told to "go door to door" to find business which was not communicated during interview.


  11. Helpful (1)

    "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Neopost full-time

    Pros

    The people are great. Family feel.

    Cons

    Transparency is lacking for the employees

    Advice to Management

    Trust your people are smart enough to understand challenges



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