Neopost Reviews | Glassdoor

Neopost Reviews

Updated April 20, 2017
63 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
Neopost Président-Directeur Général Denis Thiery
Denis Thiery
23 Ratings

63 Employee Reviews

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Pros
  • Good work/life balance; friendly co-workers (in 5 reviews)

  • Dedicated hard working employees, good benefits (in 4 reviews)

Cons
  • Upper management diversity does not match the local populace (in 3 reviews)

  • Managements Outdated values and under paying Females doing the same work for less pay (in 3 reviews)

More Pros and Cons

  1. "Pretty good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Order Entry Administrator in New Haven, CT
    Current Employee - Order Entry Administrator in New Haven, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Neopost full-time (More than 10 years)

    Pros

    Good time off
    Good atmosphere to work in
    The starting salary on par with industry standards.
    Descent outlook in coming years

    Cons

    They have moved to a more cooperate mindset. They are more concerned with cost savings and processes. Moving forward but not whats best for customer

    Advice to Management

    Keep being open to chanhe


  2. "Working Life at Neopost"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Tysons Corner, VA
    Former Employee - Sales Representative in Tysons Corner, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neopost full-time (More than a year)

    Pros

    Great pay and benefits, office a little conservative..

    Cons

    None at this time since my employment for one year


  3. "Good pay, good experience .. with the right manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Milford, CT
    Current Employee - Anonymous Employee in Milford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neopost full-time (More than 5 years)

    Pros

    They really try hard to be employee focused. They are communicative with their employees, they try to have fun, and employees seem to be happy doing what they do.

    Cons

    Try as they might, they are a long way from being customer focused. Their processes and systems get in their way. They also lack quality training - their few trainers are stellar but they do not invest in quality training programs. Their corporate headquarters does not have a new hire training program or training room.

    Advice to Management

    Listen to your employees more than every 2 years when the engagement surveys come out. Our customers are hurting because of our processes. We like our day-to-day jobs, but we are suffering when we cannot help our customers.


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  5. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Major Account Manager in San Diego, CA
    Current Employee - Major Account Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neopost full-time (More than 8 years)

    Pros

    Been with Neopost since 2008. Great company to work for with generous pay. It is salary plus commission, so the best and worst of the job is that you are on your own. If you stay diligent and make the calls, you will be rewarded. Seems that most who fail have problems with time management. Benefits are good, and good local support.

    Cons

    Like any big corporation, there are some issues with layers outside of the District, however when problems are identified, the support to resolve at all levels is very good.

    Advice to Management

    Continue to allow more decision making at the local level as we are the ones who are face to face with customers daily. Would recommend that corporate managers spend more time in the field with sales team to keep perspective fresh.


  6. "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Carrollton, TX
    Current Employee - Account Manager in Carrollton, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Culture

    Nice Work Environment

    Cons

    Lack of Internal Support from Management. Executive shift in 2015 positioned the account managers to be as successful as the Dallas Cowboys that year.

    Advice to Management

    Read Management for Dummies


  7. Helpful (3)

    "Not recommended for career growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hayward, CA
    Former Employee - Anonymous Employee in Hayward, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I began my employment there with an excellent manager

    Cons

    The management changed and the company started treating experienced and successful reps with disrespect and micromanaged.

    Advice to Management

    Need more women in management


  8. "Neopost USA / Seattle Area"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Named Account Executive in Seattle, WA
    Former Employee - Named Account Executive in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Neopost full-time (More than a year)

    Pros

    Great Managers in the Pacific Northwest, and they have an ideal market agenda. Perfect opportunity for client development, and a well respected brand name. A cluster of products that make the selling process favorable, with an array of product line that make the decision process less complicated.

    Cons

    There was an inherent lack of "team" in the environment, with many issues to address in the client development arena. Not much (if any) support for the on-boarding process and the development of the new hires. Struggles to get things in line with corporate mandates at a regional level.

    Advice to Management

    Develop an "On-Boarding" process for new associates!


  9. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Poway, CA
    Current Employee - Account Executive in Poway, CA
    Negative Outlook
    No opinion of CEO

    I have been working at Neopost (More than a year)

    Pros

    Good work/life balance; friendly co-workers.

    Cons

    No solid training, no solid plan on how to build business. Just told to "go door to door" to find business which was not communicated during interview.


  10. Helpful (2)

    "Has more cons than pros"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Carrollton, TX
    Former Employee - Supervisor in Carrollton, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neopost full-time (More than 3 years)

    Pros

    Company contributes to 401k plan. All federal holidays are observed.

    Cons

    Upper management diversity does not match the local populace. NeoDirect division has not promoted anyone internally in the Carrollton office in the almost 3 years I've been there. Attrition continues to increase to include a Senior Director and two front line supervisors. This is an executive heavy, bureaucratic federal contractor company that is extremely slow to initiate effective change and improvements.

    Advice to Management

    Seek the knowledge and wisdom from front line performing employees and supervisors prior to making operational or policy changes to avoid bottlenecks and operational back logs.


  11. "Admin. Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Minneapolis, MN
    Current Employee - Administrative Assistant in Minneapolis, MN
    Recommends
    Positive Outlook

    I have been working at Neopost full-time (More than a year)

    Pros

    Neopost is very supportive of their employees. I think we here at Great Plains are very well treated. I have been here a little over a year and I still have questions. They are very willing to help and not have the attitude that I should already know this.

    Cons

    When I started the training was not so good. I had to do an Outlook invite to get the person that was training me to come and sit with me. We just had a new employee start in May. The job that they are doing was done from someone at one of our other offices and they have only been here once. It has been learning by fire for that person.

    Advice to Management

    To get a better training program.


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