Neopost USA Reviews | Glassdoor

Neopost USA Reviews

Updated November 16, 2017
137 reviews

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3.7
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Alain Fairise
7 Ratings

137 Employee Reviews

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Pros
Cons
  • Unethical policies that affect the customer, abysmal customer service, management is ineffective and clueless on how to properly manage AR (in 7 reviews)

  • No recurring revenue for the sales team (in 6 reviews)

More Pros and Cons

  1. "Fun company in the midst of a transformation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Milford, CT
    Current Employee - Marketing Manager in Milford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neopost USA full-time (More than 5 years)

    Pros

    Neopost is growing and transforming into a digital company. There is a lot of positive change happening which makes for an exciting work environment.

    Cons

    As with all older companies going through changes, there is still some resistance internally.


  2. "ok call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neopost USA (More than 3 years)

    Pros

    closed on weekends
    business hours

    Cons

    things change constantly and communication isn't key here
    Management

    Advice to Management

    Lead by example

  3. "Long term fit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neopost USA full-time (More than 10 years)

    Pros

    I have worked at this company for over 10 years, the company is constantly trying to improve itself, trying to better help its customers and the employees. The management team at the Carrollton site is great. There have always been opportunities to move to other departments and overall growth within the site or company overall.

    Cons

    There is constant change in the company's path to improve itself, if you struggle with change then this company is not for you.

    Advice to Management

    Continue to listen to your employees and act on their feedback.


  4. "Terrible cut Throat back stabbing Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in New York, NY
    Former Employee - Customer Service in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neopost USA full-time (More than 3 years)

    Pros

    Nothing it's a job and that's it.

    Cons

    Going there every day and being treated like garbage by the employee click. This company wants the most out you of but they give you no satisfaction in return. Management and their clicks are all out for themselves. If you don't belong to the click your are back stabbed and treated like garbage.Executive male chauvinist company. Too many chiefs but not enough Indians. Typical day was multi tasking to the point of exhaustion. The hardest part of the job was going there everyday. The most enjoyable part was going home at 5pm. You couldn't take the vacation days that you specifically wanted.You could only take the days that management said were available

    Advice to Management

    Stop the back stabbing cruel clicks and listen to the decent employees.


  5. "Good place to work, fair to employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Field Service Technician in Atlanta, GA
    Former Employee - Senior Field Service Technician in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Neopost USA full-time (Less than a year)

    Pros

    Good work-life balance. Treats employees with respect.

    Cons

    Not much room for growth. Easy to get pigeonholed into a position and not be able to get out of it.


  6. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neopost USA full-time

    Pros

    Work/life balance, benefits, vacation,

    Cons

    Accountability, culture, training, commission pay, advancement


  7. Helpful (1)

    "Not a good career move."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Boca Raton, FL
    Former Employee - Account Executive in Boca Raton, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Neopost USA full-time (More than a year)

    Pros

    Benefits are good. Nice people to work with.

    Cons

    Base salary is terrible, unless your a high school grad. Pie in the sky opportunity of things that can happen for you, won't. Territories are already cherry picked by senior reps who know the industry. You're left to go find the scraps. Most reps last a year before they jump ship or get let go because the quota is unattainable off of the limited number of accounts you get, and the scraps you need to find to get there. Hiring manager is a good salesmen during the hiring process, and very convincing that you can do well. Run, don't walk from this opportunity. I wish a post like this was up before I signed up.

    Advice to Management

    Spend more time with your new reps. Experience the days they do in the field. See for yourselves what opportunities are out there. Actually provide real and consistent training, not just a series of online courses to do. Either dissolve the open territories and let the senior reps have them, or make them real territories for new reps to have a chance that haven't been picked over already. How many talented reps last a year or less and are gone based on the territory mess you created? Shame on you.

  8. "Long Term EE's & Great Work-Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neopost USA full-time

    Pros

    I'm often introduced to more and more employees that have been at Neopost for 8+ years. The company has done something right to retain so many long-term employees.

    Benefits are great, and I particularly like tuition reimbursement. Hours are very good and closed on the weekend which makes my position ideal for balancing work and life commitments. I really enjoy the people I work with too!

    Cons

    There are a lot of changes as we grow toward new goals, but I like that the company is innovative and seek feedback of their employees. Some things take time, but they seem committed to improving and growth as a company.

    Advice to Management

    Continue measuring engagement and seeking feedback from employees. When we see changes at the ground level, it feels like we have been heard. I personally value the transparency and honesty.


  9. "Sales Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neopost USA full-time

    Pros

    Very friendly environment and upbeat! The company has a nice mixture of folks with different skill sets and in various stages of their career--which is refreshing! They are very open to new ideas or suggestions and advocate for you to do your best work. I tell everyone who will listen that this is my dream job!

    Cons

    In my short time here, I have not found anything I would consider a 'con!' It's a large company with a small company feel--meaning it takes its business seriously, but appreciates the employees and their contributions.

    Advice to Management

    None...they have been very accommodating and have an open door policy!


  10. "Not What Was Expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Neopost USA (More than a year)

    Pros

    Health Benefits where excellent, contests where great.

    Cons

    During interview process, job was described one way, when started, completely switched gears. Managers did not manage. No team cohesion.

    Advice to Management

    Listen to your people, advocate for them and work with them.


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