Nerds on Call Reviews | Glassdoor

Nerds on Call Reviews

12 reviews

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Full-time Part-time

2.6
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Andrea Eldridge
8 Ratings

12 Employee Reviews

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  1. "Nothing Bad Here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Sacramento, CA
    Current Employee - Technician in Sacramento, CA
    Recommends
    Positive Outlook

    I have been working at Nerds on Call full-time (Less than a year)

    Pros

    The environment is great and the people are great. Enjoy the fun and laughter and making sure that work always gets done first.. Great management and Learning new things daily.

    Cons

    Don't Have any yet.. Other then Maybe upgrade computers.. but that still ain't a problem.. Possible regular work clothes since we don't see customers?? possible..

    Advice to Management

    Resting Is Okay


  2. Helpful (1)

    "Getting Laid Off was the best thing that ever happened to me Thanks Nerds"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Agent in Sacramento, CA
    Former Employee - Tech Agent in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nerds on Call full-time (Less than a year)

    Pros

    Some fun people to work with, Was kind of mindless copy and paste from google and running free software in a remote session.

    Cons

    This company seemed cool pay was basically min wage, but then it turned into a joke they take advantage of people that know nothing about computers and charge them a crazy price to run some free spy ware programs. Customer pay over 200$ for the deluxe and the only difference between that and the basic package is getting the add block plus plugin installed on your browser, its outrageous.The company has a high turnover rate but they "lay people off" a couple months into their employment because they are "slow" but they have a new batch to take their play in 2 weeks. One day my manager tells me how good of a job I am doing and he is making me a lead 2 days later the whole department got laid off, 2 weeks later they hired a bunch of new people. I basiclly begged for my job and was turned down but now I am making triple what I was there for a fortune 500 company. Thank You Nerds for not keeping me I would still be working for Slave Wages in your sweat shop.

    Advice to Management

    Stop firing everyone you hire and just pay your employees what technical support agents get paid in the IT field, You guys are such a scammy business taking advantage of anyone stupid enough to use your service.

  3. Helpful (1)

    "Nerds on Call...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carmichael, CA
    Former Employee - Anonymous Employee in Carmichael, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nerds on Call full-time (More than a year)

    Pros

    It is a 'sales' job if you are a CSR, and are paid bonuses. If you do well at selling, the bonuses can bump wage $2ish per hour. It is considered a starting area, they will hire you with no experience and will get your foot in the door other places easily.

    Cons

    The wage is better than minimum wage. It's not fantastic. There are a lot of times where the resolution to customer service issues are easy, but then management won’t let you do them. You're not supposed to be happy and joke with customers, and have them have an enjoyable experience. It is supposed to be like a drone. Which sucks when customers make jokes and want to be pleasant. Management could also do a lot to improve the working environment, as well as customer service. The turnover rate is high. 1 year is a long time to work there. They consider employees to be disposable.

    Advice to Management

    Take better care of your employees. Take better care of your customers.


  4. Helpful (1)

    "Nerds on call or Nerds get money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Support Nerd in Carmichael, CA
    Former Employee - Sales Support Nerd in Carmichael, CA
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    A way to gain experience in the Tech field without a degree. Pay starts above minimum wage

    Cons

    Many, When the company first started the call center it was a fun an energetic place that actually felt like we were there to help people with their computers. Later, at the behest of a consultant who "Trained" people to remain "in check" in order to achieve the "best possible outcome" it became Nerds get money. The trick is to be as robotic as possible so people will go with your way on their own choosing and go with your recommendation.

    This is great but the "recommendation" is ALWAYS An advanced tune up for $229 then charge you anything else that sounds probable for another $129. In short something you could spend 20 or 30 minutes running the programs below anyone can fix what they can. That's $11.93 per minute where the person working gets $10 for the hour

    The company violates the EULA of several Software programs in that free versions of software are used to make a profit. These programs include:

    Malwarebytes (free program to use for home use)
    cCleaner (free program to use for home use)
    Spybot search and Destroy (free program to use for home use)
     and others:

    They have been reported to these companies and to Microsoft for software Piracy as well.

    So if you choose to work there, check your soul at the door and find another job after 6 months.

    Advice to Management

    Drop the "steps" or let the steps be a guideline to prevent someone from pushing the customer into a sale but let the nerd be themselves. It puts off customer's to be so cold. also stop the EULA violations or work with the companies to have a license agreement


  5. "Good place to gain experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Computer Technician in Sacramento, CA
    Current Employee - Computer Technician in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of challenging work. Different tech problems everyday. The diversity of the work was great.

    Cons

    They didn't care about my certifications. I wanted to do more business related work like servers and large networks.

    Advice to Management

    Consider expanding into the business area.


  6. Helpful (2)

    "Money hungry company that cares absolutely nothing for its employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Field Tech in Sacramento, CA
    Former Employee - Senior Field Tech in Sacramento, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nerds on Call full-time (More than a year)

    Pros

    If you can afford to live off of cup noodles and want experience that bad. Go for it.

    Cons

    Be prepared to lose your soul ripping people off. Reimbursement is a joke. Everything is focused on the call center, which is populated by a bunch of drones with no souls.

    Advice to Management

    Figure out how to treat your employees better.


  7. "Ok place for any techs to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mobile Technician in Clovis, CA
    Former Employee - Mobile Technician in Clovis, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nerds on Call full-time (Less than a year)

    Pros

    Work solo, no managers breathing down your back, no cold calling, all referrals dispatched to you, sales commission, company events.

    Cons

    Long work hours, residential customers, no opportunities for advancement, forced to sell sell sell!

    Advice to Management

    Need to set standard, different protocols in selling to customers.

  8. "Getting There"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Great place to pick up basic computer repair skills and customer service experience.
    Good management for stores/field techs

    Cons

    Doesn't pay well.
    Lots of policy/service changes. Be ready to adapt.


  9. "Beyond terrible."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Nerds on Call full-time (More than a year)

    Pros

    I only had to sit there 9 hours a day. (Most of the time)

    Cons

    Lets start a list:
    -Terrible Management.
    -Horrible pricing structure (This changes almost weekly)
    -The CEO is a closet dope head that trys to train his staff as if they were dogs. Tossing meaningless treats to starving employees.
    -Pay he 1/3 of the normal going rate for IT.
    -You will always hear "This is not a sales job" Followed by somebody walking down the rows asking people "why is there so little money? What money making task are you working on? No Money, no hours, people will be sent home." Or the best one, "Money,money , money!!!" While clapping loudly and yelling. Then asking why you are off task.
    -They "lay off" people that get wise to their shady ways.
    -If a manager has a person issue with you, expect to be let go due to "lack of hours."
    -This place will attempt to suck out your soul and fill it with the heart of a robot.

    Take my advice and the others posting on here (Dont mind the ones with high ratings. The CEO asked current new hires to post those. All of the postings you see with high reviews have been "laid off" or left.)

    If you do decide to work here, dont stop looking for a real company while you are stuck in this hell hole. Get out fast.

    Advice to Management

    Take a long walk off a short pier.


  10. "Call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nerds on Call full-time (More than a year)

    Pros

    Great place to work with fun people. Managers and employees go through conflict resolution training that assists with stress and communication. A great place to learn life skills and establish trusting relationships with co-workers and management. I made so many wonderful friends here and learn new things every day. Managers are very supportive and nurturing.

    Cons

    Open 364 Days a year.


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