Nespresso Reviews
73% would recommend to a friend
(1470 total reviews)
Guillaume Le Cunff
80% approve of CEO
What people are saying about Nespresso
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" (in 86 reviews)
- "Some great people in the company with good ideas and the will to be be the best coffee company in japan" (in 54 reviews)
Ratings by Demographics
This rating reflects the overall rating of Nespresso and is not affected by filters.
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Found 1,470 of over 2K reviews
Updated Dec 4, 2023
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- 5.0Oct 4, 2023Sr. Rep Order ManagementCurrent Employee, more than 1 yearPhoenix, AZ
Pros
The pay is great, co-workers are amazing, great benefits, overall just an amazing place to work so far!
Cons
No cons at this time!
Nespresso Response2moThank you for taking the time to leave an extremely positive review about your time with Nespresso! Feedback has incredible value and will allow us to continue improving. Were so happy to read you are happy here. -Your Nespresso HR Team
- 4.0Nov 25, 2023Boutique Coffee SpecialistFormer EmployeeBoca Raton, FL
Pros
Once you’re able to get into your zone, you’re able to complete your tasks efficiently. When dealing with customers, I barely had any issues with them. I also liked how I was paid weekly instead of biweekly. Overall, it was a nice retail job!
Cons
I don’t have much to say about the company (even though I don’t like Nestle). My main issue is the unprofessional environment one of the leads created when things weren’t done their way especially towards their younger workers.
Nespresso Response3dThank you for taking the time to leave a review about your time with Nespresso! Feedback has incredible value and will allow us to continue improving. If you would ever like to discuss the environment in your specific store in more detail, we encourage you to reach out to your HRBP. We wish you all the best. -Your Nespresso HR Team
- 5.0Oct 13, 2023National Account ManagerCurrent Employee
Pros
- Start up environment with resources of a multinational corporation - work flexibility and autonomy - Vibrant and youthful work culture
Cons
- European headquartered business that can make processes and innovation challenging - Challenging sometimes to progress career due to long tenure of employees staying in roles. Pro is it's part of the nestle business and plenty of other opportunities in other brands.
Nespresso Response2moHello Colleague, We appreciate your review. Thank you for recognizing Nespresso’s efforts in cultivating a positive work culture. We believe in creating a working environment where everyone supports, inspires, and helps each other to succeed. At Nespresso, we are doing our best to find the right balance between the customer and business needs and agreeable working hours for our teams. Regarding the cons you outlined, it is upsetting to know that you are not fully satisfied with your work experience. We strive to create a comfortable and ever-evolving international working environment, with a wide range of opportunities for development at our company. We want every person to grow, succeed, and find the right fit at Nespresso. Your feedback is important and valuable to us, as we constantly seek to improve. We encourage you to reach out to your local HR team to discuss your concerns. Wishing you continued success at Nespresso. Thank you.
- 5.0Oct 17, 2023MerchandiserFormer EmployeeMiami Beach, FL
Pros
coworkers, free coffee to drink and try, fun work environment, coffee machine, employee points for gifts
Cons
day to day repetitive work, big shipments of coffee to merchandise
Nespresso Response2moThank you for taking the time to leave a very positive review about your time with Nespresso! Feedback has incredible value and will allow us to continue improving. We wish you all the best. -Your Nespresso HR Team
- 4.0Oct 12, 2023Senior Coffee SpecialistFormer EmployeeSan Francisco, CA
Pros
Good Benefits, Pay was competitive
Cons
The locations are annoying to get to or park.
Nespresso Response2moThank you for taking the time to leave a review about your time with Nespresso! Feedback has incredible value and will allow us to continue improving. We wish you all the best. -Your Nespresso HR Team
- 5.0Sep 27, 2023Logistics CoordinatorCurrent Employee, more than 3 yearsNew York, NY
Pros
Career advancement, benefits, LinkedIn Learning
Cons
Sometimes is hard to move up within the company and get the same salary a new hire would get for the same position.
Nespresso Response2moThank you for taking the time to leave a review about your time with Nespresso! Feedback has incredible value and will allow us to continue improving. We wish you all the best. -Your Nespresso HR Team
- 5.0Sep 25, 2023Sales AssociateFormer Employee
Pros
Company provides substantial learning materials and guides to to career development.
Cons
There are gaps between corporate and employees especially communication and production of merchandises.
Nespresso Response3moHello, Thank you for sharing your feedback with us. It's a pleasure to know that you enjoyed different learning and development opportunities we provide our people. At Nespresso, we are committed to fostering a culture of care where everyone can grow and succeed. Regarding the cons you outlined, we are sorry you're not fully satisfied with your working experience. We invest a lot in our leaders' and employees' development, so they can work together well. It's important for us to ensure that our people are well-informed and supported on every level. We would welcome hearing more specifics from you so that we can look further into your concerns and improve our ways of working. Please, feel free to reach out to your former local HR team. Wishing you all the best in your future endeavors. Thank you.
- 4.0Sep 24, 2023Team LeaderCurrent EmployeeBellevue, WA
Pros
Good life balance Benefits Free coffee and free machine
Cons
Same as with any other retail environment.
Nespresso Response2moThank you for taking the time to leave a review about your time with Nespresso! Feedback has incredible value and will allow us to continue improving. We wish you all the best. -Your Nespresso HR Team
- 2.0Sep 12, 2023Sales AssociateFormer Employee, more than 1 yearTopanga, CA
Pros
Free coffee, and fun freebies
Cons
Stressful and rude customers, poorly designed store caused lots of issues
Nespresso Response3moWe appreciate you taking the time to share your feedback. At Nespresso, we value the work of our customer facing teams and are constantly looking for ways to innovate and further support them. Please reach out to us directly if you would like to discuss further. -Your Nespresso HR Team
- 3.0Aug 10, 2023Assistant ManagerFormer Employee, more than 3 years
Pros
Amazing benefits, excellent coffee, great sustainability message.
Cons
The store manager was a horrible human being. No one seem to care or were willing to do anything about it.
Nespresso Response4moWe appreciate you taking the time to share your feedback. We are so pleased to read you found amazing benefits. Regarding your constructive feedback, it’s worth noting we invest significantly in our employees’ learning and development. This applies especially to our managers, to equip them to lead with empathy and compassion. Our HR team is ready to respond when notified if managers are not meeting these expectations. Let me assure you, Nespresso is dedicated to fostering an environment that inspires and excites our employees. Please reach out to me directly if you would like to discuss further, I would welcome the opportunity. Barbara LaRocca VP of HR
Nespresso Reviews FAQs
Nespresso has an overall rating of 3.9 out of 5, based on over 2,346 reviews left anonymously by employees. 73% of employees would recommend working at Nespresso to a friend and 64% have a positive outlook for the business. This rating has been stable over the past 12 months.
73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.2 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Nespresso to be culture, career development, benefits and the cons to be senior leadership, management.
