Nespresso Reviews

Updated May 28, 2020

To filter reviews, or .
3.6
68%
Recommend to a Friend
71%
Approve of CEO
Nespresso CEO Jean-Marc Duvoisin
Jean-Marc Duvoisin
233 Ratings
Pros
  • "Free coffee machine when employed,(in 97 reviews)

  • "Good team, good pay, professional environment(in 36 reviews)

Cons
  • "No work life balance- part timers are expected to work every single weekend(in 28 reviews)

  • "The upper management doesn’t really get involved with retail stores(in 14 reviews)

More Pros and Cons
  1. "Is a coffee culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Boutique Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nespresso part-time for less than a year

    Pros

    Benefits Flexibility Culture Pay PTO

    Cons

    None None None None None

    Nespresso2020-05-14
  2. "Great company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Coffee Specialist 
    Recommends
    Positive Outlook

    I have been working at Nespresso part-time for less than a year

    Pros

    Nespresso treats everyone fairly and compensation is good at all evels

    Cons

    Fast paced. Customer service always has its negatives but that isn’t the companies fault

    Continue reading
    Nespresso2020-04-27
  3. Helpful (1)

    "Unprofessional and toxic work environment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Boutique Specialist in Orange, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Nespresso part-time for more than 3 years

    Pros

    401k and health benefits

    Cons

    Unprofessional manager, lack of communication, no support to employees

    Continue reading
    Nespresso2020-04-10
  4. "Toxic workplace, stressful - Unhappy in SoCal"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Coffee Specialist in Orange, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nespresso part-time for more than 3 years

    Pros

    Pay, great medical insurance benefits, PTO, vacation time, 401K, KPI - great bonuses, RR points, coffee credits, machine credits, coffee knowledge.

    Cons

    *Note to those reading who are looking to work here: First and foremost this is a sales job. Period. You are pushed - and pushed hard, to sell, sell sell! (and sell some more) Not necessarily a con - the bonuses are terrific when you do well. Some of our best employees either quit or transferred to other stores last year, and several of us that are still here are now exploring work opportunities elsewhere. Why? The management. It's not a place where I enjoy working. It's a grind. Morale is terrible. I put on a happy face, but have started to hate it. The last 6 months especially. Gossip. Managers share mean spirited gossip about other employees (past and present). Note to managers: It gets back to us. Rushed training. Manager is hard to communicate with. Mood swings. Spends a lot of the time in the back office, and not on the floor to help or motivate. Can be very condescending. Does not give recognition easily, and it feels forced when it happens. Team Leads are overworked, stressed, and get very little recognition. No work/life balance. Often short-staffed. The holiday/Christmas/New Year period in 2019/2020 was a mess. Toxic environment. Unhappy, resentful employees. It's usually easier to just suffer through each shift than to try and talk to management about anything. After trying a few times and getting nowhere, it's not worth the stress. No backup, so why bother. The company is fantastic, but this store is a mess. Being off during the pandemic has been great and I am questioning even going back at all. I may try to transfer to another location since I believe in the company and love what I do.

    Continue reading
    Nespresso2020-04-03
  5. "Former employee"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Positive Outlook

    I worked at Nespresso

    Pros

    Great benefits, coffee credit, 401k, health benefits and competitive salary.

    Cons

    Inconsistent management, policies and procedures are not followed 100%. Inconsistent messages, that do not always get carried out. Boutique managers not held for the same standard as other team members. Never work weekends, or nights and have off every holiday of the year. Retail is a business that can not be run from the office. The boutique manager needs to be held to a higher standard and some accountability must be set in place.

    Continue reading
    Nespresso2020-03-12
  6. "Great place"

    5.0
    Former Employee - Boutique Specialist 

    I worked at Nespresso part-time

    Pros

    Loved the atmosphere. The people I work with. Great inventives.

    Cons

    On feet all day

    Nespresso2020-02-12
  7. "very nice"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Nespresso part-time for more than a year

    Pros

    great work environment, you get really close with your co-workers, great management

    Cons

    not a lot of time off during breaks

    Nespresso2020-01-03
  8. "Excellent company"

    5.0
    Current Employee - Seasonal Sales Associate in Orlando, FL

    I have been working at Nespresso part-time

    Pros

    Good initial training Good work environment

    Cons

    I can't think of cons so far

    Nespresso2019-11-05
  9. "Good company to work for if doing sales"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nespresso part-time for more than a year

    Pros

    Quick work & good pay

    Cons

    Didn't have many cons with the position it was completely self reliant.

    Nespresso2019-09-30
  10. "Awesome job"

    5.0
    Former Employee - Coffee Specialist 

    I worked at Nespresso part-time

    Pros

    Awesome team to work with

    Cons

    Long hours but great compensation

    Nespresso2019-08-08
Found 526 reviews