Nespresso USA Reviews

Updated May 26, 2020

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3.5
70%
Recommend to a Friend
100%
Approve of CEO
Nespresso USA Chief Executive Officer Alfonso Gonzalez Loeschen
Alfonso Gonzalez Loeschen
5 Ratings
Pros
Cons
More Pros and Cons
  1. Featured Review

    "Inspiring"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Bethesda, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nespresso USA full-time for more than a year

    Pros

    Great benefits and health insurance. Wonderful management and team.

    Cons

    I do not have any at this point. With the right attitude and willingness to work hard, you will enjoy every moment working for Nespresso.

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  2. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Boutique Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nespresso USA full-time for more than a year

    Pros

    A company that truly cares about it's people.

    Cons

    You must be able to adapt to change easily.

  3. "Good work environment. Company that cares"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nespresso USA full-time for more than 8 years

    Pros

    Great benefits, 401k, insurance, other employees perks.

    Cons

    Inconsistent messages from middle management. Sometimes work life balance is only for boutique managers and above.

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  4. COVID-19

    "Toxic and stressful"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Boutique Coffee Specialist in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Nespresso USA part-time for more than 3 years

    Pros

    Pay, great medical insurance benefits, PTO, vacation time, 401K, KPI - great bonuses, RR points, coffee credits, machine credits, coffee knowledge.

    Cons

    *Note to those reading who are looking to work here: First and foremost this is a sales job. Period. You are pushed - and pushed hard, to sell, sell sell! (and sell some more) Not necessarily a con - the bonuses are terrific when you do well. Some of our best employees either quit or transferred to other stores last year, and several of us that are still here are now exploring work opportunities elsewhere. Why? The management. It's not a place where I enjoy working. It's a grind. Morale is terrible. I put on a happy face, but have started to hate it. The last 6 months especially. Gossip. Managers share mean spirited gossip about other employees (past and present). Note to managers: It gets back to us. Rushed training. Manager is hard to communicate with. Mood swings. Spends a lot of the time in the back office, and not on the floor to help or motivate. Can be very condescending. Does not give recognition easily, and it feels forced when it happens. Team Leads are overworked, stressed, and get very little recognition. No work/life balance. Often short-staffed. The holiday/Christmas/New Year period in 2019/2020 was a mess. Toxic environment. Unhappy, resentful employees. It's usually easier to just suffer through each shift than to try and talk to management about anything. After trying a few times and getting nowhere, it's not worth the stress. No backup, so why bother. The company is fantastic, but this store is a mess. Being off during the pandemic has been great and I am questioning even going back at all. I may try to transfer to another location since I believe in the company and love what I do.

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  5. Helpful (1)

    "Best company to work for!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nespresso USA full-time for more than 3 years

    Pros

    >Incredible high management team from the President, VP to the direct line manager >Incredible team work >Incredible benefits >Incredible work environment This is a company that if you have a question or comment you can talk to you VP or even the President of the company, everyone will answer you, they will always support you. Best company to work for!

    Cons

    None at all, incredible company

  6. Helpful (2)

    "It's a boys club"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous 
    Doesn't Recommend

    I worked at Nespresso USA full-time

    Pros

    Benefits and mobility as it is a big company

    Cons

    I had serious trouble with one of the upper managers regarding racism and sexism and when I tried to contact the HR to bring my situation to the table, they couldn't care less. I was told very inappropriate stuffs such as 'this job is not for a woman cause people won't trust you' and 'I am just saying it to you because you are not American'. I never felt so humiliated in my whole life. Posting it here is a way that I found to contribute to my community and also to stand up for myself.

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    Nespresso USA Response

    April 17, 2020Nespresso Leadership

    Hello, At Nespresso USA, it's important that we provide a diverse and inclusive work environment for all of our employees. We are proud to say that women currently make up more than half of our entire employee population and fill more than half of our Director and Manager level positions. Our Senior Leadership Team is nearly half female, which proves to be highly successful. As a global company, our workforce demographics consist of employees from a variety of different backgrounds, cultures, and nationalities – cultural diversity at Nespresso USA is one of our many strengths according to our last employee survey. Our people are the key to our success and many of our employees have grown with us by taking on roles in different locations, departments and even different operating companies within Nestlé Global. That said, your comment regarding one of our upper managers is concerning and we would like to know more. Please do not hesitate to reach out to me directly, I’m happy to discuss further. All the best, Alfonso Gonzalez CEO, Nespresso USA

  7. Helpful (3)

    "Political Power Hungry Sellouts"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Supply Chain Analyst 
    Negative Outlook

    I have been working at Nespresso USA

    Pros

    Team I immediately worked with! 401K and Pension

    Cons

    Pay was decent but not for workload for certain departments. Internal HR department literally the weakest I have ever seen. Don’t know their own policies/procedures consistently needing assistance from BIG Nestle on what should of been basic interaction. Internal/external messaging conflicting want to be a large aluminum capsules recycling partner, but then sell 10+million capsules monthly to large e-commerce companies with no control on what happens to them. Insane hours especially for Supply Chain Department and 3PLs. Highest stress positions while working for this company multiple Directors call you all nights/weekends without respect for family time. 3 people had to go out on stress leave from the work life balance issues. Now CNN is saying Nespresso is using child labor to pick their coffee beans overseas it doesn’t surprise me one bit!!

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  8. "Nespresso cares about their people!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Territory Manager 
    Recommends
    Positive Outlook

    I have been working at Nespresso USA full-time for less than a year

    Pros

    Every detail of the culture that was shared with me during the hiring process has proven to be true! They truly care about us as people and respect the responsibilities we have at home. I love the diversity and transparent leadership throughout the organization. Everyone I work with on a daily basis is authentic and operate with integrity. Aggressive sales plans and incredible support to deliver results!

    Cons

    6 months in and none so far.

  9. "Horrible Management"

    2.0
    Former Employee - Boutique Associate in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Nespresso USA part-time for more than a year

    Pros

    Great benefits and free coffee on the job

    Cons

    Management is awful. The store was run so poorly and they had no training

  10. Helpful (1)

    "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - District Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nespresso USA full-time for more than 5 years

    Pros

    -Amazing benefits -Great colleagues -Company really stands behind values, especially sustainability and investment in coffee farmers -Lots of opportunity for personal and professional development -company always looking for how to improve processes for better results

    Cons

    -Working for such a large company, often we aren’t able to move fast enough on objectives -technology is a challenge, especially for the stores (POS is not user friendly)

Found 133 reviews