Netflix Reviews in Hillsboro, OR | Glassdoor

Netflix Hillsboro Reviews

Updated January 31, 2017
111 reviews

Filter

Filter

Hillsboro, OR

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
80 Ratings

111 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "Great team members, horrible call center management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Hillsboro, OR
    Former Contractor - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    Positive Outlook

    I worked at Netflix as a contractor (More than 3 years)

    Pros

    Full time job, always.

    Cons

    TMTL - Glad the call center in Oregon is gone. It was horrifying seeing others get ground up in their grist mill.

    Advice to Management

    Reed, you're a charm. The rest of your executive staff sucks.


  2. "It was a job..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Hillsboro, OR
    Former Contractor - Customer Service Representative in Hillsboro, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netflix as a contractor (More than a year)

    Pros

    Free Movies and great environment.

    Cons

    your truly were better off staying average. If you were good you got promoted then fired. If you were bad you just got fired

    Advice to Management

    Find incentives for people to excel!

  3. Helpful (1)

    "Complete Lies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Hillsboro, OR
    Former Contractor - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Netflix as a contractor

    Pros

    They say they encourage diversity

    Cons

    They will outcast you for being diverse

    Advice to Management

    New hires are expected to be experts after two weeks of training and that includes only one week of taking calls!!!!


  4. Helpful (2)

    "Keep Portland Weird"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Hillsboro, OR
    Former Employee - Csr1 in Hillsboro, OR
    Recommends
    Approves of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Great friendly fun culture. Everyone had a free to be "me" vibe with the clearance for tattoos, piercings, and artsy trendy motif. For the most part everyone that worked there was friendly and had a great attitude. Super rad break rooms stocked with free gourmet teas and coffees, apples, bananas, and popcorn. They also had flat screens with Netflix streaming in the breakrooms as well. Free Netflix max package with 8 DVD's at a time and Streaming. Doubletime for holiday work.

    Cons

    Call center KPI's. Lay offs. Heavy use of temporary workers.


  5. Helpful (5)

    "Not a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Free Netflix
    After a certain amount of time they give you extra compensation for healthcare.
    Able to swap work days work coworkers.

    Cons

    Dealing with angry customers
    Micromanagement
    Threatening management
    I had a supervisor get IM me and tell me to get back on the phones when I was 35 seconds over my 15-minute break. No joke.


  6. Helpful (2)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netflix (Less than a year)

    Pros

    Laid back, relaxed culture. No sales or retention.

    Cons

    Typical Call Center environment with normal ups and downs.

    Advice to Management

    Nothing, did a good job.


  7. "Customer Service Rep position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR
    Recommends
    Positive Outlook

    I worked at Netflix full-time (More than a year)

    Pros

    Great pay, free health care, free food in break room, management seems like they care about employees.

    Cons

    High volume, very busy, angry customers

    Advice to Management

    I don't have advice. I was very happy with this position.

  8. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netflix full-time (More than 5 years)

    Pros

    The people are great, free Netflix, nice benefits.

    Cons

    Constant change to policies and procedures.


  9. Helpful (5)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people who work there are phenomenal. No petty workplace drama, helpful environment. The pay was fair. No scripts. Coaching was built on behaviors and I was lucky enough to have very good coaches.

    Cons

    No room for advancement, metric driven environment, so if you have a bad supervisor and a bad week, you will probably get told to change what usually works. With the fast call times it can be hard to politely get people off the phone, and the survey at the end only asks if they like Netflix, so even if the person loves your service, it may affect your stats negatively.

    Advice to Management

    Better communication. I hated it when customers told me about changes before management did. Opportunities to move off of the phones would encourage more longevity. Getting help from Tier 2 is ridiculously long and clunky, and effects stats.


  10. Helpful (5)

    "Worst call center work ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Hillsboro, OR
    Former Employee - CSR2 in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Locker room to shower in after riding bike to work. Not having to engage Sr Management who always hid on the Bridge.

    Cons

    No way for raises or growth professionally. Saw 18 Supervisors escorted out of building one by one by management, who were the first round of cuts after over staffing. High turnover. You cannot expect problems to be solved in 4:20 and basing a metric if the customers happy with a Y or N answer and only allowing 5/100 to be no was ridiculous.


Showing 111 of 683 reviews
Reset Filters