Netflix Reviews | Glassdoor

Netflix Reviews

Updated March 26, 2017
106 reviews

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3.0
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Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
71 Ratings

106 Employee Reviews

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Pros
Cons
  • you will see people you like let go because they weren't the right fit for their role (in 48 reviews)

  • Finance lives in a culture of fear (in 21 reviews)

More Pros and Cons

  1. "Distribution Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Santa Ana, CA
    Former Employee - Accountant in Santa Ana, CA
    Recommends

    I worked at Netflix (More than a year)

    Pros

    This job is good for student.

    Cons

    If you have early class schedule then don't do it. The job starts at 3:00 AM to 6:46 AM


  2. Helpful (3)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    Free Netflix
    Cafe on sight, moderately priced
    Free coffee and peanut m&m's
    Good health and dental benefits
    Very transparent
    No dress code (using good judgement)
    You can flex your on the clock breaks
    Pay is above market

    Cons

    Attendance policy is strict
    Little room for advancement
    Calls from very uneducated and slow people needing help with their Netflix
    Not much room for shift changing to earlier shifts (only night shifts available)
    It's "not scripted" although there are many things you must do verbatim
    Calls are very repetitious


  3. "It was a job..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Hillsboro, OR
    Former Contractor - Customer Service Representative in Hillsboro, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netflix as a contractor (More than a year)

    Pros

    Free Movies and great environment.

    Cons

    your truly were better off staying average. If you were good you got promoted then fired. If you were bad you just got fired

    Advice to Management

    Find incentives for people to excel!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Pretty Decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Berlin (Germany)
    Former Employee - Software Engineer in Berlin (Germany)

    I worked at Netflix full-time

    Pros

    Lots of smart people, motivated and success-driven

    Cons

    Management loses focus at times.


  6. Helpful (6)

    "Experience based on Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Netflix full-time

    Pros

    Get to work on a lot off different aspects, transparency, work with smart people, Reed Hastings

    Cons

    People pick and choose from cultural deck, varies from team to team, supervisor felt entitled based on tenure, not a good leader, complete opposite of the traits from the deck

    Advice to Management

    Recognize weak management early, review tenured employees as well


  7. Helpful (3)

    "good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer In Test in Los Gatos, CA
    Current Employee - Senior Software Engineer In Test in Los Gatos, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Netflix full-time (More than 5 years)

    Pros

    High-performing culture
    Unlimited vacation
    Pick your time to work
    Great pay

    Cons

    High performing culture
    If you get a manager that micro-manages it becomes annoying
    Too date driven while sacrificing quality - for a QA professional that's hard to take


  8. "Too much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR-1
    Former Employee - CSR-1
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    Pay was great, flexible schedule to meet your needs, scheduling extra hours, attendance bonuses, great benefits including 401k match and vacation.

    Cons

    Dealing with non tech savvy customers, contradicting management styles, the location, no room to grow.


  9. Helpful (3)

    "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Salt Lake City, UT
    Current Employee - Csr1 in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time (Less than a year)

    Pros

    The benefits are great, the pay is decent, and the work is easy overall. They offer cool perks like free drinks and some free snacks as well as subsidized meals in their cafe and free Netflix!

    Cons

    They sell you on a culture that's isn't as they say. They tell you they're not numbers driven and you won't be punished for your numbers, yet everyone is obsessed with their numbers as well as the managers.

    Advice to Management

    Tell it like it is, if numbers are a priority let your new hires know up front.


  10. "website"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Web UI Engineer in Los Angeles, CA
    Current Employee - Senior Web UI Engineer in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Netflix part-time (Less than a year)

    Pros

    share knowledge with smart people from the world.

    Cons

    Sometimes exhausting long works at company


  11. Helpful (5)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Salt Lake City, UT
    Current Employee - Customer Service Supervisor in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Netflix full-time (More than a year)

    Pros

    The job pays well, some peers are brilliant, talented, and fantastic to work with. There is quite a bit of autonomy and the freedom to develop your teams as you see fit.

    Cons

    NetflixCS is young and the leadership team is not open to new ideas. Management quickly shifts its priorities and it does not seem there is a clear direction for where the company is heading.

    Advice to Management

    Stop killing the passion of your employees by shutting them down and find ways engage that passion into a specific direction aligned with the priorities of the company. Have a direction and coach and develop your talent.



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