Netflix Reviews | Glassdoor

Netflix Reviews

Updated March 26, 2017
628 reviews

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628 Employee Reviews

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Pros
Cons
  • you will see people you like let go because they weren't the right fit for their role (in 48 reviews)

  • Finance lives in a culture of fear (in 21 reviews)

More Pros and Cons

  1. Helpful (3)

    "The culture drives this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time

    Pros

    The culture! Lots of transparency, lots of realtime feedback, and lots of swag.

    Cons

    The culture...it can even work against you. The entitlement of the employees can get tiresome.


  2. Helpful (2)

    "Just blown away, I am Michael Jordan and you chose Sam Bowie. Never will have another like me. Run !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor in Salt Lake City, UT
    Former Employee - Operations Supervisor in Salt Lake City, UT
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Pay and my peers. I loved my direct reports and they performed at a very high level. Low good attrition because they loved coming in every day. CSR'S are the most important part of any call center, I still get messages from past employees that are miserable there. Working hard for them, priceless and so rewarding. Still get messages from my first leadership job, wireless co. that rhythms with horizon wanting me back.. see the trend!

    Cons

    Approved FMLA was frowned upon, illegal but NetflixCS NOT NETFLIX (totaly separate companies) didn't care. They chose Utah because it's a right to hire/right to fire state. Worst location and facility, cheap equipmment and desks. Lesser companys that thought location may be important are all along UTA trax or frontrunner railways. Om never observed a coaching in final 7 months and was let go not for performance but for adjusting, not changing coaching logs. Coaching was wrote same but what Csr had to do was same and crystal clear. Wife has degree in English Communication and proof read my work. A+ ☆☆☆ writing. 0

    Advice to Management

    I opened the center, top 2 in 0overall stats 2015 & 2016 and my team loved me. Was not a yes man, was and always will be honest man. Was overpaid, told them first thing. Was told I changed coaching without rep in coaching with me, not actually changed just rewrote same thing but l with help of English grammar pro. I was never Netflix leadership trained and this0 was in leadership training to change coaching without csr present. How would i know without training? 0BPO'S have better structure and the first Supervisor hired begged me to not tell you be lied on resume, no leadership experience. Michigan fan, liar and still there along with many yes man. I was Verizon Trained in leadership, A++ and award winning training on all aspects of management. Still have emails of praise from Senior ops from Netflix Om's and led a 22 person team 3 months and it was 2nd overall in stats. It was because I cast the large shadow of a leader who could move mountains with my coaching, feedback and motivation. I came to you before FMLA, you approved my leave but let me go. Unheard of in any business. Ask my time off was approved and I was protected federally in my time off. It is the job of the company to get support to team while I was out. I still never had that leadership training to teach me not to Change coaching log (said same thing in log of what csr needed to do) without the csr present. CSR didn't even notice change, it was grammar and verbiage update of the same coaching recommendation. Remember giving me lower bowl Jazz tickets 2x for performance? Performance still high when using Federal Medical Leave Act insurance and still let go. Reading all the reviews left here are a clear direction of poor structure, internal training and bottom to top processes that produce consistency and values. Changing values, policy's monthly create chaos. Convergys has higher employee satisfaction and where I work now is best in state company to work for 2 years in row - Thumbtack! I make less but who cares, integrity means something. Try it sometime.. and still think you committed federal crime by letting someone go with approved FMLA.


  3. "senior software engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix full-time

    Pros

    good to work and smart people around

    Cons

    more team work and culture should be improved

    Advice to Management

    put more focus on teams


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  5. Helpful (6)

    "Experience based on Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Netflix full-time

    Pros

    Get to work on a lot off different aspects, transparency, work with smart people, Reed Hastings

    Cons

    People pick and choose from cultural deck, varies from team to team, supervisor felt entitled based on tenure, not a good leader, complete opposite of the traits from the deck

    Advice to Management

    Recognize weak management early, review tenured employees as well


  6. Helpful (17)

    "Fool's Gold"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Netflix full-time

    Pros

    * Great pay
    * Smart coworkers
    * Good product
    * Business casual dress code

    Cons

    * With no ladders or levels your performance is 100% based on your direct manager's perception of you.
    * Every person interprets, and practices, the culture deck differently which means you could have a very different experience based on the team you are hired into.
    * Lots of gossip - people try to pass it off as "gathering feedback." Conversations are never truly over or resolved.
    * Recruiting/HR weighs heavily on hiring decisions (the culture piece), however, they have the worst turnover out of any of the teams at Netflix (maybe not so great at assessing culture fit).
    * Recruiters will tell you, "We have the same turnover as any company our size in the Bay Area it's just that our approach is different." However, no one in recruiting can give a specific number as it relates to "normal" attrition.
    * No referral bonus
    * Not enough diversity
    * Quick to fire people and make them think it was their decision.

    Advice to Management

    * Don't just promote people into management roles because of tenure.
    * If a team has high turnover, it's time to do something about the management of that team.
    * The "Keeper" test should not just be actively used on IC's but all levels of management as well.


  7. Helpful (10)

    "Worst Supervisor Ever!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Former Employee - Customer Service Representative in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    Free snacks, good benefits, nice coworkers

    Cons

    Everything depends on your Supervisor, if you get the wrong one they will be condescending, demean you, micromanage you and fire you for no logical reason. No explanation, no exit interview, nothing in writing. I had the most unprofessional Supervisor I have ever met.

    Advice to Management

    Please research why a person was fired. Don't trust your call center Management. They will fire reps for nothing. This could cause possible lawsuits in the future.


  8. Helpful (2)

    "Senior Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great development culture, tons of opportunity, big problems, lots of independence - the motto "freedom and responsibility" is not just a platitude.

    Cons

    Make sure you agree with the Netflix Culture Deck - if you don't you won't be successful.


  9. Helpful (7)

    "Experience totally based on supervisor. They have too much power"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Good work, good pay. Energetic environment. New technologies.

    Cons

    Experience in Netflix totally depends on the supervisor. If you are lucky and get a matured manager, there is no reason to not like working in NETFLIX. However it could be a nightmare if your manager does not like you for some reason. It is always your words vs manager's word in there (happened in my case and they believe the manager). I was hired under a manager who convinced me to join Netflix (I had 24 emails from that person persuading me). However I learned after joining that I am supposed to report to a new manager and the very first day that new guy complained that I have never worked with JAVA and AWS (Then why did he agree to take me in his team in the first place ? ). Nightmare started from that very day. He kept on mentioning the same thing every one on one. He forced me to move my position in every meeting and make sure I seat where he points me to. He will talk to all my co-workers and inform them if he is cancelling one on ones, for me he wont do anything and just disappear. He
    will constantly irritate me saying how good he was when he joined. He will always shout at me and try to ignore my opinions on any damn technical stuff. I was totally terrified of him and knew that he will make sure that I fail. He tried all he could. He gave me two projects and one project scope kept changing and changing. Still i tried to keep up and developed good relationships with other team managers, members and project managers.One day (I am sure my manager was waiting for that day) I wrote something incorrect in an email (this is my 4th month I guess). He pounded on me, and also after a 14 hour continuous on call, I took a 2 min break, he shouted at me for 15 minutes for missing a false alram ! I apologized. He tried to blame me for what I did not do and said he and someone else was watching me silently, while I was chatting with someone else about some technical issue over a group chat. So unethical ! He said some PM complained about me and when I asked for the names and examples he refused. I raised the alarm to higher management and they said it is "his word vs mine". One day they said they are sorry I had to go through this and next day they change the tone and said they have to believe my manager. I requested them to talk to engineers and get feedback. They refused to even do that. I resigned the next week as I could not take the humiliation and realized that if I stay back and work in the same group, they will find some excuse to fire me. I knew all companies where I worked before were waiting to take me back any day. So I had no worry. The funny part is the people who were working with me kept on sending me emails about how good it was to work with me and they were surprised that I left. But my manager never found anything good in me.

    I wish I had a better manager in NETFLIX, then I would enjoy my life there so much. Please make sure you understand your supervisor before you join. That is the most important thing. Everything else will fall into place.

    Advice to Management

    Give engineers some more respect and try to understand who is at fault. Look at that persons history before you conclude in 4 months or 5th months just based on one person, the manager who was not happy with the hire from very very first day.


  10. Helpful (1)

    "Worst Place for work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay, benefits, equipment, some co-workers

    Cons

    Everything else. Manager is a racist and the assist manager is a hispanic the discriminates hispanics, if you are a hispanic you are doomed. If you are white and the nephew of one of the supervisors the manager going to promote you to driver 3 even when there was only two routes and 2 Drivers 3 already in those routes.

    Advice to Management

    Fire those racist managers


  11. Helpful (83)

    "The best job I've had, and at times, the worst job I've had"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Current Employee - Senior Software Engineer in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Netflix has some great pros. You'll be working with mostly extremely competent people. Dealing with teams within the company is extremely easy, as most people are very helpful and efficient. They pay you a lot of money, and give you perks like free food, paid cell phone bill, 401k, etc. This is all great, but for me, the biggest draw is always people, and your team will make or break your experience here, so make sure you know what you are getting into at the interview, and don't accept jobs with teams that you don't feel excited about being part of.

    Cons

    The high salary leads some people to ramp up their lifestyles, they then become dependent on being here. This in turn creates a culture of fear where people are constantly stressing out that they are "not doing enough" and might be fired any minute. This also extends to the directors of teams, and when your management is stressed, it will always trickle down to create a lousy experience for you.
    This makes for an extremely toxic environment at times where teams are often working on similar projects, thus competing against each other to stay relevant, which is just utter idiocy. The high pay ensures that there is way more politicking than would be needed or appropriate in such situations. This in turn can have a very demoralizing effect on the peons doing the actual work, who often feel compelled to work on nights, weekends and public holidays for goals that are often vague, and projects that are often shelved. The most insidious effect of this is observed when people contemplate taking PTO, when many employees have told me that they weren't able to relax or take as much time off as they needed, as they were constantly wondering what would happen to their jobs, and whether or not they were doing enough to "deserve" time off. If you've never felt this, it's a rotten state of mind, and you will feel it quite a bit here.
    Many times, I've felt the need to quit the field altogether, but the money and my team makes me stay for now, so I'll likely stay till my team changes.

    Moral of the story here is: You'll get paid a lot. You'll also likely be laid off sooner than you expect. You'll also likely make a LOT less at your next place. Adjust for your standard of living appropriately so you can keep your head above the circus fray, and don't get used to the good things.

    Advice to Management

    More communication with your teams is absolutely essential if you want to retain good people, but you don't need a Glassdoor review to tell you that. Empower your HR teams to instill the idea that taking time off is a healthy part of working here, and no one should feel nervous about taking time off. You will need to say this many times before it becomes part of the culture.

    Ensure that teams are not competing against each other, specifically in the Engineering department. We are not here to throw each other off our respective ladders, but to learn, and to help the company grow as a result of what we learn here. Cross-collaboration between teams should be of the utmost priority, not working at cross-purposes as is the case with many teams now.

    For the most part, this is a good place to be. Make it better, and make more of an effort at every level to keep the organization flat. We already have job insecurity, we do not need hierarchy to make it worse.



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