Netflix Reviews | Glassdoor

Netflix Reviews

Updated July 19, 2017
183 reviews

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  1. Helpful (7)

    "Great company. Super high performers and smart people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Salt Lake City, UT
    Current Employee - Customer Service Supervisor in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time (Less than a year)

    Pros

    Pay is great. You work with highly motivated, driven people that are all trying to be their best. In my experience all peers are very willing to share best practices and help you be better as well.
    Benefits are great and work life balance is a real thing. Positivity is part of the culture which is infections.
    If you've ever worked for a company where you see a peer not doing much and not being held accountable for driving success those type of people will not make it which in my book is great. Accountability happens here.
    Freedom to be you and manage with your own sense of style as long as you are managing within their values.

    Cons

    Periodically you come across super competitive peers that may be stand offish for fear of sharing or getting to close to you because they want a position that you want. That competition is fierce when applying for new roles but it doesn't describe the majority of the workforce.
    Due to constantly challenging yourself and expectations to continue to be high performers you can leave mentally exhausted on a daily basis.


  2. "Cool experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Customer Service Representative in Fremont, CA
    Current Contractor - Customer Service Representative in Fremont, CA
    Recommends

    I have been working at Netflix as a contractor (Less than a year)

    Pros

    Free food
    Friendly people
    Minimal drama
    Easy tasks

    Cons

    Contract only for the first 6 months
    Was told $5 increase after 6 months, it's only $2

  3. Helpful (1)

    "Great team members, horrible call center management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Hillsboro, OR
    Former Contractor - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    Positive Outlook

    I worked at Netflix as a contractor (More than 3 years)

    Pros

    Full time job, always.

    Cons

    TMTL - Glad the call center in Oregon is gone. It was horrifying seeing others get ground up in their grist mill.

    Advice to Management

    Reed, you're a charm. The rest of your executive staff sucks.


  4. Helpful (1)

    "Exciting"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Gatos, CA
    Current Employee - Anonymous Employee in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix (Less than a year)

    Pros

    Compensation,Perks,401k Match , winning in their market

    Cons

    No cons as of now. keep up the good work

    Advice to Management

    keep up the good work


  5. Helpful (1)

    "Amazing Place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSR in Salt Lake City, UT
    Former Employee - TSR in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    Great pay, lots of PTO, insurance was affordable, on-site cafeteria, awesome coworkers, great managers

    Cons

    Being a team of about 50 people supporting the entire globe of customer service sites, the schedules weren't always the greatest. Weird days off, swing/graves shifts, shift bids. But it rotates every few months to make things fair. Also it was hard to get weekend days off.

    Advice to Management

    Find a better way to make the scheduling more pleasing, but other than that, nothing to complain about.


  6. Helpful (1)

    "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mentor/Trainer in Southfield, MI
    Former Employee - Mentor/Trainer in Southfield, MI

    I worked at Netflix (Less than a year)

    Pros

    Fun and cool environment to work in. I miss this Job somewhat. Nothing too bad to say, I'll work here again in the future if it presents itself.

    Cons

    Metrics, because keeping up with numbers suck. Sometimes things can seem a little unfair or somewhat favoritism.


  7. Helpful (6)

    "Fast pace and fair"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA
    Recommends
    Approves of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    There are a lot of rumors about how Netflix treats its employees. The culture deck you see on the job site is real. The management team expects you to be a stellar performer, but you CAN make mistakes in the name of learning. However, if you don't learn quickly from the mistake you made, you are in trouble.

    You have a lot of freedom and responsibilities to help company move forward. Things also change so quickly that what you think is true last quarter may not be a month from now. Stay ahead of the curve and be prepared to defend your opinion with data and facts.

    Cons

    There are some politics in the marketing department. The CMO comes from a big movie studio, so he believes in flashy commercials and campaigns. There is a constant need to prove your team's worthiness which can be mind numbing.

    Advice to Management

    Talent pool is scarce in the valley. Treat them well by what the company preaches. Don't turn into Amazon!

  8. "Not too challenging, just be genuine!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Current Employee - Customer Service Representative in Salt Lake City, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Netflix full-time (Less than a year)

    Pros

    Looks like awesome culture and everyone is laid back. Pay and benefits are also great! No dress code. Focus on paying well, and keeping employees happy.

    Cons

    Could be asked to work an odd schedule. Other than that I would have appreciated a call back or email a little sooner, they kept me kinda nervous. But I eventually got a job offer!

    Advice to Management

    None so far!


  9. Helpful (1)

    "4 Stars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Netflix full-time (Less than a year)

    Pros

    Talented Co-workers
    Unlimited Vacation
    Lots of opportunities to learn
    Top of market salaries

    Cons

    Poor Work-life balance
    No company employee development

    Advice to Management

    Invest in employees beyond top of market salaries


  10. Helpful (11)

    "Fantastic place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Gatos, CA
    Current Employee - Anonymous Employee in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time

    Pros

    This is a great place to work if you're genuinely interested in the success of your coworkers and are able to clearly see the connection between that and the success of the business.

    Freedom and responsibility is definitely practiced here. No one will hand you a project, deadlines, and a specific way to go about doing your work. They trust that they've hired the best people to do the job and they leave it up to the individual to identify problems and figure out how to solve them. This sort of environment is not for everyone, because you have to build strong enough relationships with your coworkers so they'd go to bat for you on your projects. Team-building isn't a company-mandated activity here. It's an everyday practice and an integral part of the job.

    Feedback is candid and immediate, so get ready. There's no sugarcoating here. To be successful here, you have to be open to criticism, no matter how direct. This, again, might not work for everyone, but it makes your next course of action very clear, as opposed to sugarcoated feedback that leaves you confused as to what you should do.

    Cons

    Netflix gets a bad rap, because it's not for everyone. The fact is, that's not necessarily a bad thing, and there's no shame in trying something out and seeing if it works out for you. What appears difficult about Netflix is exactly what makes it a great place to work. You have to be able to manage yourself, no one will manage your time for you.

    While the company is not as diverse as it could be, the commitment to diversity is something I've witnessed first-hand from leadership and employees alike. The tone is set that diversifying the company is a part of everyone's job at Netflix, not just the recruiting team.

    If you need someone to manage your time for you, need your tasks to be very clear and outlined by a manager, or you can't handle feedback, then Netflix isn't for you.

    Advice to Management

    Continue fostering employee relationships, and emphasize the importance of making those connections as early as possible in an employee's journey.


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