Netflix Reviews | Glassdoor

Netflix Reviews

Updated February 19, 2017
97 reviews

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Pros
Cons
  • you will see people you like let go because they weren't the right fit for their role (in 48 reviews)

  • Finance lives in a culture of fear (in 21 reviews)

More Pros and Cons

  1. Helpful (9)

    "Not quite what it hopes to be...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great vision for the company. Amazing engineering team.

    Cons

    Major discrepancies in commitment to culture deck. Says one thing but often does another. Not consistent across different teams.


  2. Helpful (3)

    "Great Idea, Not so great execution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Wonderful spirit among the employees,
    Call center is fairly nice with a plethora of break rooms, services and aesthetic feel.
    Pay was good and comes with service perks.

    Cons

    Company will tell you they don't use key indicators to control employment, but this also enables them arbitrarily terminate employees.
    Management is very persnickety and often unreliable. Coworkers generally help you when you have a problem because the management is standoffish.
    Software engineers are fairly laughable. The concept and pricing for the service is great, but the actual programs on many operating systems is horridly designed in many area, as customers will frequently point out.

    Advice to Management

    Let employees see their statistics. That's how they really know what they need to improve on and aren't just relying on unreliable management to track their success.


  3. Helpful (5)

    "Worst call center work ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2 in Hillsboro, OR
    Former Employee - CSR2 in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Locker room to shower in after riding bike to work. Not having to engage Sr Management who always hid on the Bridge.

    Cons

    No way for raises or growth professionally. Saw 18 Supervisors escorted out of building one by one by management, who were the first round of cuts after over staffing. High turnover. You cannot expect problems to be solved in 4:20 and basing a metric if the customers happy with a Y or N answer and only allowing 5/100 to be no was ridiculous.


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  5. Helpful (13)

    "great spot to make a quick buck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fremont, CA
    Former Employee - Customer Service Representative in Fremont, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    Fair hourly wage
    Catered breakfast/lunch
    Performance based shift bids

    Cons

    Make one mistake and you're out of there


  6. Helpful (8)

    "Better places to work than here unless you enjoy irate customers who get totally upset over minor things."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    Positive Outlook

    I worked at Netflix full-time (More than a year)

    Pros

    Provide fairly well-stocked break room and often spring for pizza for everybody.

    Cons

    Management can't seem to get a grip on what method to use to manage operations and employees. Ever-changing operations plans leave employees bewildered and often paranoid.

    Advice to Management

    Yes, you're making tons of money and your stock is exorbitantly and obscenely high, but it's all at the expense of your employees. Learn how to manage people with a little respect for the individual and stop changing the workplace standard operating procedures so often. It confuses the masses, including those who manage and supervise.


  7. Helpful (20)

    "Will fire you for being 2 minutes late."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Hillsboro, OR
    Former Employee - Csr1 in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great facility. Relaxed atmosphere once you get there

    Cons

    Will fire you for being late no matter what the reason


  8. Helpful (24)

    "Trapped & Talented"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Account Specialist in Beverly Hills, CA
    Current Employee - Digital Account Specialist in Beverly Hills, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Netflix full-time (More than a year)

    Pros

    Lunch, healthcare, experience and unlimited vacations.

    Cons

    No growth and the culture IS too good to be true, we live and breed fear.

    Advice to Management

    Management fears there own position that they can't efficiently manage their team.


  9. Helpful (17)

    "Great Company, Inexperienced Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Purchasing in Los Gatos, CA
    Current Employee - Purchasing in Los Gatos, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time (More than 3 years)

    Pros

    Great Product, Driven culture, Cross Team Collaboration.

    Cons

    There are a couple of cons that seem to be proving to become obstacles for productivity. My Director loves to bully and has fired the valuable individuals on our team. She is afraid of anyone that is smarter than her that also contributes and gets recognized for their contribution. Instead of building a great team, sadly this Director manages two unrelated teams with no knowledge on how to manage either. She thrives on driving fear. Sad as most of the people here are genuinely great people.

    Advice to Management

    Don't sacrifice two great teams for a poor director.


  10. Helpful (10)

    "I feel like I'm on a sinking ship..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSR-1 in Hillsboro, OR
    Current Employee - CSR-1 in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Netflix full-time (More than 5 years)

    Pros

    Not many left, pay is decent, oatmeal and ramen in the breakroom, that's about it.

    Cons

    Been here 5 years with top stats never had a raise but did get a pay cut. Overwhelming sense of managers whispering behind closed doors. Pretty much anyone can get fired anytime for literally any reason. Doesn't matter how good you are at your job, I haven't talked to a supervisor or manager in months. Constant calls with limited out-dated knowledge base to refer to. No notice on changes or training after initial hiring. Fear based environment. If you have any other option it's probably better.

    Advice to Management

    This used to be such a nice place to work... now we are cattle herded through troughs.


  11. Helpful (10)

    "Disappointing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Marketing Manager in Beverly Hills, CA
    Current Contractor - Senior Marketing Manager in Beverly Hills, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Netflix as a contractor (Less than a year)

    Pros

    Excellent Salary and benefits; catered lunches. Everyone at Netflix is very talented, smart and professional

    Cons

    There's very little understanding of the 'Freedom and Responsibility" mantra. The culture tends to promote throwing each other under the bus mentality. The marketing department has very little direction. Reminded me of a kids soccer game; everyone huddled up around the ball without any direction on where to go. Would really benefit from some consistent direction and communication.

    Advice to Management

    Consider establishing better forms of communications and direction for entire teams and individual employees. Many people are spending their days confused on direction, goals and job responsibilities (areas of focus and ownership).



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