Netflix Reviews | Glassdoor

Netflix Reviews

Updated September 22, 2017
105 reviews

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  1. Helpful (27)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager in Beverly Hills, CA
    Current Employee - Senior Marketing Manager in Beverly Hills, CA
    Doesn't Recommend
    Positive Outlook

    I have been working at Netflix full-time (More than a year)

    Pros

    - They hire smart people.
    - The CEO is really wonderful. He's smart, inspiring, has a clear vision for the company, and is transparent with the teams.
    - Looks great on your resume.
    - Great product with big ambitions.
    - Lunch is brought in everyday.
    - Unlimited vacation time (although many people still work while on vacation).

    Cons

    The "culture" that they sell you in the interview process does not exist within the marketing department - I do think it is strong within other teams in the organization, particularly in engineering. In marketing, decisions come from the top down without clear context on goals, why decisions are made,and why certain things are deemed successful while others are not. Half of your job is socialization and seeking approvals with very little empowerment to drive things forward. Lots of bureaucracy and politics and different perspectives are not valued.

    Advice to Management

    Live the culture and empower the individuals that you hire to do what you hired them to do.


  2. "Its ok"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pay is good for call center

    Cons

    Your coached every week with supervisor about your performance

  3. Helpful (6)

    "It's like Highschool, but with ashtrays outside."

    StarStarStarStarStar
    Former Employee - Chat Customer Service Agent in Salt Lake City, UT
    Former Employee - Chat Customer Service Agent in Salt Lake City, UT

    I worked at Netflix (Less than a year)

    Pros

    Good pay, free coffee and a nice cafeteria

    Cons

    immature supervisors, inconsistent work ethic


  4. Helpful (5)

    "Not a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Free Netflix
    After a certain amount of time they give you extra compensation for healthcare.
    Able to swap work days work coworkers.

    Cons

    Dealing with angry customers
    Micromanagement
    Threatening management
    I had a supervisor get IM me and tell me to get back on the phones when I was 35 seconds over my 15-minute break. No joke.


  5. Helpful (26)

    "Have a backup plan"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Netflix full-time

    Pros

    Many of the people who work here are top performers. Many companies say they only hire the best yet it feels more consistent here. High bar to get in. Free snacks and flexible time.

    Cons

    Management can and will fire you for any reason they want. Don't make the mistake thinking it can only be performance related. There are no guidelines to how long it takes to terminate you. Before you know a pink slip may be handed to you. I saw people get fired without anyone understanding why.

    Corporate culture wants people who strive to make the company better. Most are simply yes-men to keep their high salary job.

    Not very diverse. Walk around campus for 5 minutes and it's clear the demographic they target.


  6. Helpful (30)

    "Not high standards, high conformity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Many of the engineers are genuinely good within their bounds. They exhibit a desire to get work done. The tooling is excellent, deployments globally are a breeze, and one can gather great insights from the metrics.

    Pay and benefits are amazing.

    Cons

    Please stop firing amazing talent. Other posts here paint the wrong picture -- that those who survive at Netflix are the best. It is inaccurate at best. The quality of many of those let go is not in doubt, but management is frequently inept at appreciating their ability. Many who stay are very bright, but many who are let go are as well.

    If you do not tow engineering's backwards line you are looked down upon. People live in constant fear of being canned and this causes them to behave in an immature fashion painting their peers as less than they are. Some seem to delight in the plight of others who are let go -- a mentality of "better him than me." It is not survival of the fittest, it is a blind thought police, who speak openly about wanting to hear others' opinions (as long as the opinion agrees with theirs) and then balk when they are actually given. Alternatives are not actually wanted, obedience and maintaining the status quo are. If you are to be disruptive, you must be disruptive in their way. If that makes no sense it is because it is truly illogical.

    One can hope this is not so pernicious as to infect every team and I would dare to say that it isn't. But do your homework and know what you are getting yourself into.

    Advice to Management

    Look inward to a policy and culture that perhaps on its surface appears attractive but hides an ugly story of fear and a need to conform which stifles creativity and achieving quality work. Quality need not be continually sacrificed in the name of "getting sh** done."

    You were a once great company with great engineers. Stop it with the culture of fear. Just stop it. It does not encourage making the right decisions, people do things to protect their job and high salary, not because it is the best thing to do. It is poisoning the work and you are and can be better than that. Also do not fool yourselves with those who pay lip service to the culture in public -- in private, I have found, they lambast it. Perhaps a retrospective on your culture is in order.


  7. Helpful (54)

    "Get in, Don't Expect to Stay, Get out quick!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Partner Specialist in Beverly Hills, CA
    Former Employee - Content Partner Specialist in Beverly Hills, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Forward thinking office culture, catered lunches and snacks, nice vacation/maternity/paternity leave policies. You get to work on a product that everyone consumes and is passionate about. Peers are smart and talented (for the most part). People are interested in your job and want to talk about it.

    Cons

    Culture of fear, office politics and weak leadership make for a stressful experience. Turnover is high, so expect to say goodbye to colleagues frequently. Firings (in my experience) have been trivial and never a true reflection of overall performance- after all, we work everyday with these people. Brain drain since nobody stays longer than a couple years. I have witnessed multiple people leave (without being fired) for better opportunities. In my opinion, with all the optimization and automation, the department will need to be scaled down in the upcoming future. Not the place if you want job security. Very little to zero potential to grow or advance your role.

    Advice to Management

    Your attitudes and policies advance the culture of fear and office politics. Improve your leadership strategy and resources and combat the office politics you help linger.

  8. "Bad management / incorrect stats"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Salt Lake City, UT
    Former Employee - Csr1 in Salt Lake City, UT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    *good pay
    *full time & overtime available
    *cafeteria is awesome
    *friendly staff

    Cons

    -Bad management
    -unexperienced supervisors
    -negative feedback overall / no positive
    -negative manipulative tactics

    Advice to Management

    * provide positive feedback , constructive criticism , and attainable goals. Praise hard work and acknowledge/reward when goals are met . If you hound and pressure the team all day with negative feedback and don't acknowledge they're already trying , it is not motivating or encouraging and doesn't allow us to focus on what's most important ; taking care of our customers and fixing their issues with amazing service. Also keep it professional with your team , flirting and dirty conversations should be on your own time in your own area not everyone wants to hear / see it .


  9. Helpful (9)

    "Not quite what it hopes to be...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Great vision for the company. Amazing engineering team.

    Cons

    Major discrepancies in commitment to culture deck. Says one thing but often does another. Not consistent across different teams.


  10. Helpful (3)

    "Great Idea, Not so great execution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Wonderful spirit among the employees,
    Call center is fairly nice with a plethora of break rooms, services and aesthetic feel.
    Pay was good and comes with service perks.

    Cons

    Company will tell you they don't use key indicators to control employment, but this also enables them arbitrarily terminate employees.
    Management is very persnickety and often unreliable. Coworkers generally help you when you have a problem because the management is standoffish.
    Software engineers are fairly laughable. The concept and pricing for the service is great, but the actual programs on many operating systems is horridly designed in many area, as customers will frequently point out.

    Advice to Management

    Let employees see their statistics. That's how they really know what they need to improve on and aren't just relying on unreliable management to track their success.


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