Netflix Reviews | Glassdoor

Netflix Reviews

Updated February 16, 2017
174 reviews

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174 Employee Reviews

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Pros
Cons
  • you will see people you like let go because they weren't the right fit for their role (in 48 reviews)

  • Finance lives in a culture of fear (in 21 reviews)

More Pros and Cons

  1. "Smart People, fast moving"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA
    Recommends
    Approves of CEO

    Pros

    Working with talented people and visibility into company strategy and direction

    Cons

    Pressure to work long hours


  2. "Work hard, be innovative, and always be prepared"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Approves of CEO

    Pros

    Your peers are excellent and from all walks of life
    Training is encouraged and done well
    work/life balance exists

    Cons

    this is not a long term choice and the culture deck is true


  3. Helpful (1)

    "Decent pay, good feedback from supervisors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Hillsboro, OR
    Former Employee - Csr1 in Hillsboro, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    Good pay for the work
    Laid back environment with lax dress code
    great employee benefits
    free/cheap food in the breakroom

    Cons

    When something changes, employees find out when the customers do.
    Mass layoffs when call volume decreases.
    I've heard they don't do re-hires.

    Advice to Management

    Give your employees heads up on major company changes so they can be properly prepared/trained to deal with those calls.
    Also, don't lay off good employees the week they are supposed to be converted. It gets their hopes up and I felt kinda blindsided because I was continually getting positive feedback and was told my conversion was pretty much locked in.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Netflix was a good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instant Watch Customer Service in Hillsboro, OR
    Former Employee - Instant Watch Customer Service in Hillsboro, OR
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Netflix full-time (Less than a year)

    Pros

    Pay was excellent. All of the tools were available to do the job that needed to be done.

    Cons

    Many customers did not understand how to use Instant View, and it was often difficult to explain.


  6. Helpful (9)

    "Libertarian leadership style at the top offers challenges and rewards."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Content in Los Angeles, CA
    Former Employee - Director of Content in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Netflix full-time (More than 3 years)

    Pros

    Netflix's commitment to attracting highly-motivated, creative thinkers throughout the organization means clever solutions and great ideas can come from anywhere at anytime.

    Cons

    There is a certain pressure to perform that comes from the level of freedom granted that results in a percieved sink or swim mentality.

    Advice to Management

    When I left, there was very little reward or recognition given to managers who mentored or successfully developed staff.


  7. "Work Hard Play Hard"

    Star Star Star Star Star
    Former Employee - Product Design in San Francisco, CA
    Former Employee - Product Design in San Francisco, CA

    I worked at Netflix full-time (More than a year)

    Pros

    Great place to work
    lots of fun

    Cons

    There are when things get put into overdrive.

    Advice to Management

    keep up the good work!


  8. Helpful (4)

    "Was sad to see the company change so much in one year"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Hillsboro, OR
    Former Employee - Customer Service Supervisor in Hillsboro, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    Lots of room to make your own decisions and think on your feet

    Cons

    When the price change occurred it was a cluster bomb that went off. Then it was announced the company was splitting to two (one DVD and one Streaming) and then it was announced none of that was happening. All the while customers were up in arms over this and we in management were always finding things out at the same time customers were so we had no time to prep our staff. Some very hard months for moral with our staff. Lost a lot of trust with our employee base in terms of management to subordinate relations.

    Advice to Management

    Make sure your mid-level management knows anything key before the public gets it through the blogs, etc. They have to have time to prep their staff and gain buy-in to make a successful transition occur with company changes and/or snaffus.


  9. "Good call center environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hillsboro, OR
    Former Employee - Customer Service Representative in Hillsboro, OR
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Netflix full-time (More than a year)

    Pros

    - Great Benefits
    - Living wage
    - Fun environment
    - Engaging work

    Cons

    - Company tends to shift their focus readily, which can be beneficial at times, but other times very frustrating.

    Advice to Management

    - Work more to promote from within. Constant hiring from outside brings in new ideas, but does little to encourage talented individuals to stay.


  10. "Great place to work if you're a self-starter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Gatos, CA
    Current Employee - Anonymous Employee in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time

    Pros

    Fast-pace, great compensation, open communication

    Cons

    Chaotic at times and could use more structure

    Advice to Management

    Freedom is great but don't forget the responsibility part


  11. Helpful (1)

    "Excellent Pay & Fast paced work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior BI Architect in Los Gatos, CA
    Current Employee - Senior BI Architect in Los Gatos, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Netflix full-time (More than 3 years)

    Pros

    Good Pay & Fact paced work environment

    Cons

    Fast paced a work environment and no additional perks



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