Network Health Reviews | Glassdoor

Network Health Reviews

Updated March 27, 2017
32 reviews

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32 Employee Reviews

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  1. "This place treats you right"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Provider Payment Analyst in Medford, MA
    Current Employee - Provider Payment Analyst in Medford, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Network Health full-time (More than 3 years)

    Pros

    - The company culture is very positive, constructive, and friendly.
    - The company puts its employees first, and makes you feel like you matter. There's plenty of health/wellness programs, investment in training, and employee rewards.
    - There's lots of potential for advancement! Hard work and good ideas matter more than hierarchy or office politics.
    - It's a non-profit that makes a positive contribution to the community.

    Cons

    - Sometimes things are done in a messy, slipshod way. You might find yourself stumbling over lots of outgrown bandages.
    - It can be very confusing to get a handle on proper procedure. There's a lack of documentation, with too many policies left unwritten or written vaguely.

    Advice to Management

    The company needs more communication and information sharing between departments. It needs a better focus on long-term solutions, instead of just getting through the next crisis.


  2. "It was good place to work before tufts bought them out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outreach Social Worker in Medford, MA
    Current Employee - Outreach Social Worker in Medford, MA

    I have been working at Network Health full-time (More than a year)

    Pros

    diversity and how they worked with each individual

    Cons

    because of them being bought by tufts-work environment changed and mission as well as

    Advice to Management

    human resources had to much power in work-life and because it was bought by two companies once before i started and one before i left - things really changed


  3. "the job was fine."

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Medford, MA
    Former Employee - Customer Service Representative in Medford, MA

    I worked at Network Health full-time (More than 5 years)

    Pros

    understood the over all company operations

    Cons

    needed a change since i was there for such a long time.

    Advice to Management

    n/a


  4. Helpful (2)

    "Phenomal!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Economics Analyst in Medford, MA
    Former Employee - Medical Economics Analyst in Medford, MA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Network Health full-time (More than a year)

    Pros

    Family-oriented culture, laid back work environment, stress-free pace of work

    Cons

    Rapid changes due to Tufts acquisition. Organizational inertia when it comes to change. High turnover.

    Advice to Management

    Salaries need to be more in line with market.


  5. Helpful (1)

    "Insurance - what were you expecting?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Analyst in Medford, MA
    Current Employee - Applications Analyst in Medford, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Network Health full-time (More than a year)

    Pros

    Some of the most dedicated people working to help the most needy frost the poisoned cake of private health insurance.

    Cons

    Everyone is very nice, even when they are nasty

    Advice to Management

    There is no unified goal - sharing work and blame would go a long way. And Christina Severin is not the president - she is at BI now


  6. "Unprofessional work environment"

    Star Star Star Star Star
    Former Employee - Clinician in Medford, MA
    Former Employee - Clinician in Medford, MA
    Negative Outlook

    I worked at Network Health full-time (More than 3 years)

    Pros

    Free coffee, good location, benevolent mission

    Cons

    Loud, people talk all day long, sloppy dress, management absent, unstable atmoshere (management seems to change daily, etc)


  7. "Lots of growth and opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Medford, MA
    Current Employee - Manager in Medford, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Network Health full-time (More than 5 years)

    Pros

    The culture and people are great. There is a cooperative spirit that I have rarely seen at other organizations. The benefits are at least good, though at time of writing the salaries seem to lack by comparison to for-profit organizations.
    There is considerable effort given to shuffle people around internally to take advantage of new opportunities for internal promotion or growth rather than lose experienced individuals.

    Cons

    It is often hard to figure out what the number 1 priority is -- company growth vs company stability vs auditing or compliance requirements.
    Top-down communications between sr leadership to those below director seems to be sparse.
    Project portfolio every year is huge. It's often hard to complete 100% of a project since we quickly start new ones or they drag on for longer than anticipated.

    Advice to Management

    It's easy to believe that because you are very familiar with the strategy, direction or any change that is coming that people further down the reporting chain are as well, but this is not the case. I'd rather see more communication down than less and this we could all use a little more.


  8. Helpful (1)

    "Benefits are acceptable, work life is good and flexible, management is poor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Medford, MA
    Former Employee - Programmer in Medford, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Network Health full-time (More than 5 years)

    Pros

    The work environment is very nice. The salaries are a little under the average. The benefits are good but I think that they could do better. The matching for the retirement is only 2%. It should be 3% at the minimum. The company also charges some money for the parking. Other companies absorb the entire cost. The IRS has increased this amount to $245.00 allowance and the company don't do it.

    Cons

    I worked in the IT department and I think that the culture of the company is in the understanding that a programmer should be a business analyst, a systems analyst, a programmer, a leader, a tester and everything. That would have worked in the past when the company was small and the programming was not so complex. However the business needs and products offered by the company also grew a great deal in 3 years and HR and the company in general are in the understanding that with a small programmer pool in IT they could do the same as other bigger insurance companies do. I also could see that many young persons were hired as managers and directors in the business configuration and member enrollment teams without any experience. The situation was painful to employees under their supervision. Those teams also dont provide any help to the IT department and are very demanding in their needs.

    Advice to Management

    In general there isn't a sense of respect to the employees in providing a reviewed annual evaluation by senior management or HR. A manager could just be mad one day and write a one unrespectful comment in the annual evaluation. I think there should be a review a small review every 6 months and annual evaluations and salary increases should be reviewed by more people than just the manager before being delivered to the employees. Also the directors should also communicate more ofter with their teams as Christina does with the assembly meetings,


  9. "Values-driven and progressive..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Medford, MA
    Current Employee - Anonymous Employee in Medford, MA
    Recommends
    Positive Outlook

    I have been working at Network Health full-time (Less than a year)

    Pros

    One of the company's core values states that their employees are their "greatest asset." From their very aggressive internal job posting policy to their benefits package they really seem to take this statement seriously. There is quite a bit of opportunity for professional growth and the mission of the company is very admirable.

    Cons

    Some policies and procedures are hold-overs from when the company was smaller. This seems to be something of a case of "growing pains" since the company has grown substantially over the last few years. It seems as though leadership is working to correct these issues so I am sure things will get better in time.

    Advice to Management

    Continue to remember that the way things were done yesterday may no longer work today or tomorrow.


  10. Helpful (1)

    "Disappointing work experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Medford, MA
    Current Employee - Manager in Medford, MA
    Doesn't Recommend

    I have been working at Network Health full-time (Less than a year)

    Pros

    There are some good, honest, hardworking people who truly believe in the mission of this place and help those who need the most.

    Cons

    My particular experience involved a very abusive manager who felt that it was her given right to humiliate and degrade you in front of your teammates. Her style was to micromanage everything in a cookie-cutter setting. It wasn't about developing the individual but to build a uniform machine where everyone worked the same way as she did. The company sells you on "employees being their greatest asset" and that they believe in work/life balance. However, once you are in, HR will tell you flat out that you "have no business going home at 5pm." Overall, I found it to be a hostile work environment and very dishonest.

    Advice to Management

    Truly recognize that your employees ARE your greatest assets and do something about it.


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