Network Solutions Reviews | Glassdoor

Network Solutions Reviews

Updated June 14, 2017
10 reviews

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Network Solutions President & CEO David L. Brown
David L. Brown
2 Ratings

10 Employee Reviews

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  1. "Change is good but not when it affects home life."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Network Solutions full-time (More than 3 years)

    Pros

    Heating, air conditioning (sometimes). Semi comfortable chairs from 1982. Supervisors are great.

    Cons

    Used to be really good but since they were bought out major changes have occured. Where one could make bonus/incentive on a regular basis they have added 10 different areas you have to fill to make any extra money. Company systematically dropped employee pay by 60% while adding more work and less qualified calls.

    Advice to Management

    Stop changing so much stuff to benefit the company while hurting the employee. I have seen 1/3 of the team leave in a 6 week span because of this and STILL see people leaving.


  2. "Think twice about NSI call center in Drums Pa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSI in Drums, PA
    Former Employee - TSI in Drums, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Network Solutions full-time (More than a year)

    Pros

    Training. I learned alot during training and it was laid back. After training, NSI has the employee hooked. Best day at NSI, was last day

    Cons

    Techies enjoy supporting customers but when you drag sales requirements into the picture it is a disaster. When you are forced to bring up sales (C1) and close sales (C2), employees are more focused on keeping the job, than helping customers.

    Advice to Management

    Re-evaluate business model

  3. Helpful (1)

    "Shell of a company, ancient management, no future prospects"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Network Solutions full-time

    Pros

    - Sodas only cost 25 cents.
    - Many talented people used to work for the organization, especially engineers and product managers.

    Cons

    -NetSol had the monopoly in the domain registration market from the 80s to the 90s. Once GoDaddy (and many other competitors) entered the market about 10-15 years ago, NetSol became a case study in failed corporate monopolies. The primary issue that destroyed NetSol as an organization was that they never maintained competitive pricing. Until recently, they charged $30+/year/domain. When GoDaddy entered market at an $8 price point, NetSol decided that margins were “more important” and never lowered prices. Note that domain names are a pure commodity – nothing makes a domain name better with one company vs. another. Thus, a $30 domain has no added value to a consumer vs. a $8 domain.

    -Over the past decade, the company has seen almost annual changes in senior management, CEO, etc. Ultimately, the company was bought by Web.com in 2011. In many cases, the senior-most leaders were quite good at instilling improved corporate culture; however, they came from very different industries. From my observations, these senior-most leaders never even used/tested the company products nor could speak intelligently about their features. Thus, they were never able to make the right decisions around innovation and design despite hiring new, mid-level management with extensive experience in customer service, branding and product design.

    -Many of NetSol’s products have also gone stale in terms of pricing and features. This creates a toxic culture for current employees as they are continually fighting uphill battles to find new customers and improve marketing techniques. It’s impossible to make the right decisions around customer experience and design when the follow up response from senior leaders is always “yeah, but how does this increase our profits today?”

     Because of a complete overlap in product portfolios across NetSol and Web.com, Netsol mostly has an independent set of operations, sales, marketing and other business functions – which are primarily based out of Herndon. Because Web.com now runs the show, this creates an uncomfortable culture whereby Herndon managers rarely have control over their respective business functions. While things have stabilized in terms of Herndon-based staff, there was a significant amount of prior bloodshed as Web.com eliminated positions and merged product lines.

    -No real talent exists at the company today (aside from a few engineers who are keeping the ship afloat). If you decide to take a job at NetSol, be mindful that you will only be doing “commodity work” for a shell-of-an organization that has no interest in innovation or doing right by the customer. Further, you will have no career mobility as the only remaining management are dinosaurs who masochistically decided to ensure through the Web.com acquisition in 2011. They will not leave, the company rarely hires – therefore, you will be stuck with your day-to-day routine and salary until you decide to move on.

    Advice to Management

    Admit defeat, find new jobs and let Web.com completely absorb the business.


  4. Helpful (1)

    "Circling the Drain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Network Solutions full-time (More than a year)

    Pros

    Fair benefits and reasonable PTO. Excellent work location and office.

    Cons

    Poor Salary for the area.
    Lousy management.
    Too sales driven.

    Advice to Management

    Clean house in the support division.


  5. "Living Hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Specialist in Herndon, VA
    Former Employee - NOC Specialist in Herndon, VA
    Doesn't Recommend
    No opinion of CEO

    I worked at Network Solutions full-time (More than a year)

    Pros

    Walking out the door on my last day was the best thing that I can think of.

    Cons

    12 hour shifts for NOC personnel (guess that could be a pro too though). No training program.

    Advice to Management

    Get rid of the vice president in charge of the NOC (if you haven't already).


  6. "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Doesn't Recommend

    I have been working at Network Solutions full-time (Less than a year)

    Pros

    - Salary was not bad. That's all.

    Cons

    - My manager was a former engineer and became a manager just to be able to advance in his career. He had no people management skills, arrogant and rude. He asked me to do stuff that normally a manager would not ask a senior engineer to do (taking screenshots, documentation, all kind of stupid things). Sometimes, he was acting like I was not even there when I was trying to have a conversation. Basically, he was trying to make me quit so that his manager looks bad because originally his manager hired me.

    Advice to Management

    Get rid of managers that DO NOT KNOW HOW TO MANAGE people.


  7. Helpful (1)

    "Micromanaged from day one by a VP."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOC Engineer II in Herndon, VA
    Former Employee - NOC Engineer II in Herndon, VA
    Doesn't Recommend
    No opinion of CEO

    I worked at Network Solutions full-time (More than a year)

    Pros

    It's a paycheck, not much more.

    Cons

    micromanaging VP with a short fuse and unrealistic expectations

  8. "Its a Name, but thats it."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Herndon, VA
    Current Employee - Engineer in Herndon, VA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Its a name. And if whoever your interviewing with hasn't already interviewed 20 people from there, it's a good name to have on your resume, because unless you've worked there, you thinks its a good place to work. I was able to move up quite rapidly.... to a point. The benifits are indded excellent. And if you work in the Belleville office, HR is great.

    Cons

    Lets see. 3 CEOs in 2 years should tell you something? I've worked there for 3 years and not once seen a bonus. The pay is not competitive in the VA area. They trick you into things that arent the best for you. Your expected to work overtime for no extra pay, and when you don't, hear things like "Your just not doing enough." or "We want you to dedicate more time here." Management reminds me of a baby looking at shiney objects, unable to keep focus on one thing for more than a month, and then moving on to the next. Its all about making money quick... not growing the business.

    Advice to Management

    Get back to the basics. Great ideas don't come from the top, they come from the bottom. Stop chasing shiney objects. Make your employees happy, encourage them to be creative, motivate them, and the rest will follow.


  9. Helpful (1)

    "Network solutions is going downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ecommerce Developer in Belleville, MI
    Former Employee - Ecommerce Developer in Belleville, MI
    Doesn't Recommend
    No opinion of CEO

    Pros

    Fast paced and interesting work.

    Cons

    They are moving their jobs to Argentina so not a good long term outlook. I worked on an e-commerce team of 10 developers which has been decimated down to 2. Management has no respect for the workforce. Middle managers are clueless.

    Advice to Management

    Get back to basics. You bought a great e-commerce brand in Monstercommerce and have just flushed it away.


  10. Helpful (1)

    "You're better off somewhere else."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Herndon, VA
    Former Employee - Engineer in Herndon, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There aren't many good reasons to work for this company. But here are a few:

    1. You need a job
    2. Management keeps employees involved in the loop with what's going on.
    3. Responsive & friendly HR department

    Cons

    There really aren't too many reasons why you'd want to work for this company, and its reflected in the company's high turnover rate. A few managers tend to micro-manage & are territorial. One IT manager had very little understanding of technology in general. Office politics is alive and well here. Here's a quick list of the cons:

    1. People with egos
    2. Limited salary / job growth
    3. Managers lacking in both IT skills or knowledge.
    4. Managers who like to micro-manage.
    5. High turnover rate
    6. Low salaries
    7. Business is losing customers to competitors
    8. Low employee morale

    Advice to Management

    1. Lower the prices you charge. You're losing customers
    2. Increase wages. You're losing valuable talent


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