Neustar Reviews | Glassdoor

Neustar Reviews

Updated April 2, 2017
67 reviews

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2.0
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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
38 Ratings

67 Employee Reviews

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Pros
Cons
  • There is no such thing as "work / life balance" (in 16 reviews)

  • Upper Management has no loyalty to its employees (in 20 reviews)

More Pros and Cons

  1. Helpful (14)

    "It's all about management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Development Engineer in San Francisco, CA
    Former Employee - Senior Software Development Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than a year)

    Pros

    If you want plain job in IT and get market salary - this is a possible place to be

    Cons

    Lame and inappropriate tech stack used to develop, no way management wants to change it.
    After leaving the company I had to study a lot before getting to the next job because company was way behind the modern stack.
    Management's job security is the only their concern.

    Advice to Management

    Leave


  2. Helpful (27)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager/Business Analyst in Sterling, VA
    Former Employee - Project Manager/Business Analyst in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    Smart genuine coworkers, welcoming new offices in most locations, continuous training, supportive of STEM movement, adequate benefits

    Cons

    Cons overshadow positives often these days. There is a massive exodus of long tenured employees and executives which is not surprising given the turmoil (just check linkedin on how many have left Neustar in 2016).

    Let's review the last two years at Neustar: Loss of a major government contract worth 50% of company revenue resulting in several major shareholder lawsuits, overpaying for an acquisition of a marketing services company by 4x and then having to publicly be humiliated and write down estimated revenues, announcing the split of a company in order to confuse the investor community. Not to mention that the company seems to have a new CTO, CMO and SVP of Sales every 12 months.

    The company also likes to layoff people every September (they just did 3% of the company) and in December to "remove the fat" as was said by one of the VPs in a recent meeting.

    There are lots of unknowns related to the company split and the management has shared no new information since the public announcment. Many people in General Administration are just waiting for their severance package and the office morale is depressing even at the HQs. Speculations are that the board will try to sell off some of the low performing business units (marketshare, security, etc) before the split.

    Advice to Management

    The board needs to force a major overhaul starting with the CEO and take the company private so they can work on solving some of these issues behind the public eye. In addition, remove most of the mid-level management hierarchies, no need to have a VP report to another VP.

  3. Helpful (14)

    "Tough times at the San Francisco office"

    StarStarStarStarStar
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Neustar full-time (More than a year)

    Pros

    Some of the Bay Area startups bought by Neustar have smart people who are doing cool things, even though the company is having a tough time stopping the mass exodus of talent.

    Cons

    How about just one thing: people are literally lining up to go to the bathroom. There's only 4 usable toilet stalls (total on both floors) shared by a population of at least 400 people (including employees of other companies - the 4th floor is shared). Meanwhile, additional restrooms (which exist because they are required by building codes) are LOCKED and off limits for employees as they are "reserved for guests." This should tell you all you need to know about the culture of Neustar.

    Advice to Management

    Let go of your East Coast mentality and realize that you're competing in Silicon Valley. Understand that if you lay people off en masse every quarter the rest are going to look for jobs elsewhere because they'll be constantly worried they could be next.


  4. Helpful (19)

    "Great people, poor manegement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sterling, VA
    Current Employee - Anonymous Employee in Sterling, VA

    I have been working at Neustar full-time (More than a year)

    Pros

    Great people to work with if they stay and not get cut abruptly.

    Cons

    Management lacks plan and wastes money. Employees are disposable regardless of their hard work and loyalty.

    Advice to Management

    Don't hire people that you are not willing to listen to.


  5. Helpful (13)

    "Management Skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ashburn, VA
    Former Employee - Anonymous Employee in Ashburn, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neustar (More than 3 years)

    Pros

    Benefit program was competive and somewhat good

    Cons

    Lack of morality and ethics within management

    Advice to Management

    Sensitivity ethics training within all levels of management needed


  6. Helpful (4)

    "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Rochester, NY
    Former Employee - Software Developer in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar (Less than a year)

    Pros

    Excellent Benefits and very nice office environment very friendly Provided Quarterly Training and Objective setting and Review. Innovative product portfolio .

    Cons

    Issues with remote employees must be located in CA or DC to be considered for a permanent position. Failure to recognize Sr Development talent and provide a growth path or opportunity.

    Advice to Management

    Lesson to project management and developers and act on advise from the subject matter experts. Improve vision on acceptable risk in product development which fits enhances current products


  7. Helpful (18)

    "Disorganized Vision..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in San Francisco, CA
    Current Employee - Analyst in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Neustar full-time (More than 5 years)

    Pros

    • Superior benefits
    • Wellness program
    • Flexible schedule depending on management
    • Talented colleagues and company has international presence

    Cons

    Teams are in silos, collaboration is preached but not encouraged. Company should be more transparent across the board, not just at all hands meetings.

    Advice to Management

    Actually innovate vs. talking about innovation. Streamline processes & multiple software applications.

  8. Helpful (16)

    "Product Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Management in Sterling, VA
    Former Employee - Product Management in Sterling, VA
    Doesn't Recommend
    Neutral Outlook

    I worked at Neustar full-time (More than 5 years)

    Pros

    Great dedicated technical people, competitive benefits, outstanding technical folks.

    Cons

    Too much politics with decisions made to keep only upper mgmt. happy. Unusually high turnover on VP and above positions.

    Advice to Management

    Build a solid strategy and stick to it. Be transparent in action rather than just talks. Get in touch with your team and don't just manage up!!! All hands should not be the only communication venue to the teams.


  9. Helpful (19)

    "Great Benefits - Lousy Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Sterling, VA
    Former Employee - Sales in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 10 years)

    Pros

    Great Benefits, used to have an amazing culture

    Cons

    losing the NPAC contract changed everything

    Advice to Management

    Stop being so arrogant. That is how you lost the NPAC contract.


  10. Helpful (18)

    "Politics and incompetent Engineering department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee in Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA
    Doesn't Recommend
    Negative Outlook

    I worked at Neustar full-time

    Pros

    The cafeteria and general infrastructure in the Sterling office is quite good.

    Cons

    The engineering department is a total mess. The love chasing their own tail and spending innumerable hours in meeting rooms ostensibly trying to address issues. The surprising thing is that most of the issues are repetitive in nature, yet there is no focus or stress upon addressing them. Relying on 1 or 2 people who have been with the organization forever and want to protect their turf by preventing migration to new tools/technologies that can easily address many of their issues.
    Extremely poor work life balance with many people having to work in a 24x7 environment. Every other weekend is spent triaging release related issues. I would not recommend this company to anyone.

    Advice to Management

    Try and focus upon addressing the technical debt that you have accrued. Try not to mix sustaining engineering with platform improvements and give the team proper directions for the future.


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