Neustar Reviews | Glassdoor

Neustar Reviews

Updated June 19, 2017
369 reviews

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369 Employee Reviews

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Pros
Cons
  • Extremely poor work life balance with many people having to work in a 24x7 environment (in 16 reviews)

  • Upper Management has no loyalty to its employees (in 20 reviews)

More Pros and Cons

  1. Helpful (3)

    "Systems Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Manager in Sterling, VA
    Current Employee - Business Systems Manager in Sterling, VA
    Recommends
    Approves of CEO

    I have been working at Neustar full-time (More than 3 years)

    Pros

    Good salaries and great benefits

    Cons

    Neustar is great but the mid level management is not.


  2. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time (More than a year)

    Pros

    Exciting, fast-paced startup mentality with backing of established, large company. New Sales Management are proven leaders from leading tech companies in the Valley.
    -Provide comprehensive sales training/onboarding/SKO
    -Fun, positive culture with great work-balance
    -Modern, high-tech offices
    -Hard-working, smart employees
    -Competitive pay/benefits

    Cons

    Still a large company so takes time to get to know everyone

    Advice to Management

    Keep doing what you're doing with the new direction in sales

  3. Helpful (25)

    "Working here has left a bitter taste in my mouth."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    -The people you work with, very friendly.
    -Great benefits.
    -You can have a stress free 9-5 job if you play your cards right.
    -Happy hours and chair massages to keep you docile and content. Although you're not really expected to enjoy yourself. It's all for show.
    -Tons of snacks
    -Very nice office

    Cons

    -The people you work for, incompetent and outdated depending on which department you work for.
    -Crappy compensation.
    -You can get away with a LOT of slacking off. Believe me, I've seen my fair share of slackers in the office and there is no shortage. Oddly enough, these people seem to be the ones who get rewarded the most. The rich get richer.
    -Constant acquisitions where everything is fun and great for a while. Then the honeymoon phase is over and management decides to restructure and then heads roll. Their strategy? Cut the most hard working/most expensive employee there, only to rehire for that position a couple months down the line because they bit off more than they could chew resulting in a loss of knowledge transfer and optimum efficiency.
    -This company's culture struggles to be hip and innovative yet it's run by people who think this is still the 90's. It's like a constant struggle between good and evil and the side that doesn't want to adapt, also happens to be the side that doesn't want to embrace change and progress for the sake of keeping their jobs.
    -Constant issues with customer satisfaction due to the inevitable decline in the quality of services. Patch after patch to fix these issues, never wanting to address the underlying root problem. I have to ask, would you like to work on a product that has 20 bandages on it?
    -Favortism. Doesn't matter how hard you work if you're not the favorite.

    Advice to Management

    If there is one lesson I've learned the hardest, it's that you can't trust management to have your best interests as an employee. Thrown under the bus and fed to the wolves for being naive and trusting. That was the greatest lesson I learned while working here. Thank you.


  4. Helpful (1)

    "Principal Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time (More than 3 years)

    Pros

    Very Innovative, ever changing work environment

    Cons

    Stop laying off- You have the best talent.

    Advice to Management

    Keep up the good work. Take care of your employees. You have the best talent in the industry.


  5. Helpful (4)

    "Great benefits and atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Collection Specialist in Ashburn, VA
    Former Employee - Senior Collection Specialist in Ashburn, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    Great pay, Bonus Structure And Atmosphere

    Cons

    Not enough training on software when you begin, LOT of politics/red tape


  6. Helpful (16)

    "No Pain in permanent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 5 years)

    Pros

    The greatest Pro about Neustar, is that one way or another, there is no longevity.

    Cons

    Frankly, the place is a mess. It simply lacks executive level direction. After you start their you always feel that there is a plot unfolding and those who aren't in the C-suite are the last to know. Just look at this past year. They lost the NPAC contract because they were arrogant enough to believe they were the best and only player on the block. Boom! Instead of being held accountable...the C-Suite blamed the Board of Directors. Then they announced that they were dividing up into two different companies. Boom? Stock price play? After, that announcement, then they announced they were being bought by private investors. Really...how does one company go through all of that in less than a year? There's a reason there are so many job openings - attrition. Expect a dozens more as the savvy private investors won't allow the wool to be pulled over their eyes.

    Advice to Management

    Be very accurate in your resume's, they are likely to be reviewed in detail and you won't be able to blow smoke at your future company


  7. Helpful (2)

    "Depends on the office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer I in San Diego, CA
    Current Employee - Software Engineer I in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Neustar full-time (More than 3 years)

    Pros

    Depending on the office you're in, it can be awesome. As a whole, the corporate side is pretty silly and full of bureaucratic nonsense that stifles productivity and focuses on procedures instead of getting things done.
    The engineering team at the SD office is amazing and one of a kind. Couldn't ask for better

    Cons

    Pay increases are small and rare, don't expect much from the man. But again, if you're in one of the good offices, chances are you will land an awesome boss who will really invest in your career growth.

    Advice to Management

    Budget properly, stop will all the paperwork and excessive control, just let engineering do their job

  8. Helpful (4)

    "Directory Listings"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Centennial, CO
    Former Employee - Anonymous Employee in Centennial, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great People, Great pay, Freedom to work from home with minimal time in the office, When you do work in the office you do not have privacy and barely your own office,cubicle or space other than a tiny slide out for pens, and such (reminds me of computer lab or lunch tables in high school)

    Cons

    Never seem to hire permanent employees. (One person has been there 5 years and still is contract).

    Advice to Management

    Invest in your contractors. They work hard and would like to be a part of your team events.


  9. Helpful (1)

    "Fun Environment"

    Star Star Star Star Star
    Former Employee - Intern - Hourly in San Diego, CA
    Former Employee - Intern - Hourly in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Neustar (Less than a year)

    Pros

    The people were very casual and friendly, and the environment was great - the offices were wide open, people played foosball every day, and there was nice catered lunch once a week. The internship was a really good opportunity to learn more about data science and how it can used, and actually made me become interested in pursuing the field. I got a chance to help add small features to a program they were working on.

    Cons

    They sometimes had difficulty figuring out tasks to give to us summer interns, since not much previous coding knowledge was actually required for the internship. In that sense, the program could be more organized.

    Advice to Management

    Your summer interns have a lot more time and knowledge on hand than you think, so you can definitely make good use of them, plus it will be a greater learning experience for them.


  10. Helpful (27)

    "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager/Business Analyst in Sterling, VA
    Former Employee - Project Manager/Business Analyst in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    Smart genuine coworkers, welcoming new offices in most locations, continuous training, supportive of STEM movement, adequate benefits

    Cons

    Cons overshadow positives often these days. There is a massive exodus of long tenured employees and executives which is not surprising given the turmoil (just check linkedin on how many have left Neustar in 2016).

    Let's review the last two years at Neustar: Loss of a major government contract worth 50% of company revenue resulting in several major shareholder lawsuits, overpaying for an acquisition of a marketing services company by 4x and then having to publicly be humiliated and write down estimated revenues, announcing the split of a company in order to confuse the investor community. Not to mention that the company seems to have a new CTO, CMO and SVP of Sales every 12 months.

    The company also likes to layoff people every September (they just did 3% of the company) and in December to "remove the fat" as was said by one of the VPs in a recent meeting.

    There are lots of unknowns related to the company split and the management has shared no new information since the public announcment. Many people in General Administration are just waiting for their severance package and the office morale is depressing even at the HQs. Speculations are that the board will try to sell off some of the low performing business units (marketshare, security, etc) before the split.

    Advice to Management

    The board needs to force a major overhaul starting with the CEO and take the company private so they can work on solving some of these issues behind the public eye. In addition, remove most of the mid-level management hierarchies, no need to have a VP report to another VP.


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