Neustar Reviews | Glassdoor

Neustar Reviews

Updated August 16, 2017
379 reviews

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Pros
Cons
  • Extremely poor work life balance with many people having to work in a 24x7 environment (in 16 reviews)

  • Upper Management has no loyalty to its employees (in 20 reviews)

More Pros and Cons

  1. Helpful (6)

    "VP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time

    Pros

    Salary, Benefits, Office, many well intentioned employees

    Cons

    Not the right CEO for the needed shift in strategy

    Advice to Management

    Commit to a single strategy / market where the company can be THE leader


  2. Helpful (4)

    "Great benefits and atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Collection Specialist in Ashburn, VA
    Former Employee - Senior Collection Specialist in Ashburn, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    Great pay, Bonus Structure And Atmosphere

    Cons

    Not enough training on software when you begin, LOT of politics/red tape

  3. Helpful (16)

    "No Pain in permanent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 5 years)

    Pros

    The greatest Pro about Neustar, is that one way or another, there is no longevity.

    Cons

    Frankly, the place is a mess. It simply lacks executive level direction. After you start their you always feel that there is a plot unfolding and those who aren't in the C-suite are the last to know. Just look at this past year. They lost the NPAC contract because they were arrogant enough to believe they were the best and only player on the block. Boom! Instead of being held accountable...the C-Suite blamed the Board of Directors. Then they announced that they were dividing up into two different companies. Boom? Stock price play? After, that announcement, then they announced they were being bought by private investors. Really...how does one company go through all of that in less than a year? There's a reason there are so many job openings - attrition. Expect a dozens more as the savvy private investors won't allow the wool to be pulled over their eyes.

    Advice to Management

    Be very accurate in your resume's, they are likely to be reviewed in detail and you won't be able to blow smoke at your future company


  4. Helpful (2)

    "Depends on the office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer I in San Diego, CA
    Current Employee - Software Engineer I in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Neustar full-time (More than 3 years)

    Pros

    Depending on the office you're in, it can be awesome. As a whole, the corporate side is pretty silly and full of bureaucratic nonsense that stifles productivity and focuses on procedures instead of getting things done.
    The engineering team at the SD office is amazing and one of a kind. Couldn't ask for better

    Cons

    Pay increases are small and rare, don't expect much from the man. But again, if you're in one of the good offices, chances are you will land an awesome boss who will really invest in your career growth.

    Advice to Management

    Budget properly, stop will all the paperwork and excessive control, just let engineering do their job


  5. Helpful (4)

    "Directory Listings"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Centennial, CO
    Former Employee - Anonymous Employee in Centennial, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great People, Great pay, Freedom to work from home with minimal time in the office, When you do work in the office you do not have privacy and barely your own office,cubicle or space other than a tiny slide out for pens, and such (reminds me of computer lab or lunch tables in high school)

    Cons

    Never seem to hire permanent employees. (One person has been there 5 years and still is contract).

    Advice to Management

    Invest in your contractors. They work hard and would like to be a part of your team events.


  6. Helpful (1)

    "Fun Environment"

    StarStarStarStarStar
    Former Employee - Intern - Hourly in San Diego, CA
    Former Employee - Intern - Hourly in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Neustar (Less than a year)

    Pros

    The people were very casual and friendly, and the environment was great - the offices were wide open, people played foosball every day, and there was nice catered lunch once a week. The internship was a really good opportunity to learn more about data science and how it can used, and actually made me become interested in pursuing the field. I got a chance to help add small features to a program they were working on.

    Cons

    They sometimes had difficulty figuring out tasks to give to us summer interns, since not much previous coding knowledge was actually required for the internship. In that sense, the program could be more organized.

    Advice to Management

    Your summer interns have a lot more time and knowledge on hand than you think, so you can definitely make good use of them, plus it will be a greater learning experience for them.


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time

    Pros

    Exciting vision to "drive the connected world forward"

    Cons

    Change is the only constant in technology, some folks don't get that - but if you like being able to make an impact this is the place with both scale and clients.

    Advice to Management

    Keep communicating the message both internally and externally

  8. Helpful (17)

    "Keep looking ..."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Not much to recommend the place.
    There were some good folks but a lot of them got chased away.

    Cons

    Identity crisis - too many competing priorities and products.
    Short term focus by leadership on making quarterly numbers
    Not a positive environment

    Advice to Management

    Decide what you want the company to be. Stop trying to buy revenue and focus on core business. Treat your people with respect.


  9. Helpful (28)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager/Business Analyst in Sterling, VA
    Former Employee - Project Manager/Business Analyst in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    Smart genuine coworkers, welcoming new offices in most locations, continuous training, supportive of STEM movement, adequate benefits

    Cons

    Cons overshadow positives often these days. There is a massive exodus of long tenured employees and executives which is not surprising given the turmoil (just check linkedin on how many have left Neustar in 2016).

    Let's review the last two years at Neustar: Loss of a major government contract worth 50% of company revenue resulting in several major shareholder lawsuits, overpaying for an acquisition of a marketing services company by 4x and then having to publicly be humiliated and write down estimated revenues, announcing the split of a company in order to confuse the investor community. Not to mention that the company seems to have a new CTO, CMO and SVP of Sales every 12 months.

    The company also likes to layoff people every September (they just did 3% of the company) and in December to "remove the fat" as was said by one of the VPs in a recent meeting.

    There are lots of unknowns related to the company split and the management has shared no new information since the public announcment. Many people in General Administration are just waiting for their severance package and the office morale is depressing even at the HQs. Speculations are that the board will try to sell off some of the low performing business units (marketshare, security, etc) before the split.

    Advice to Management

    The board needs to force a major overhaul starting with the CEO and take the company private so they can work on solving some of these issues behind the public eye. In addition, remove most of the mid-level management hierarchies, no need to have a VP report to another VP.


  10. Helpful (10)

    "A top-down operations-oriented company but with generous compensation & benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Generous compensation & benefits, work-life balance, good offices, although not sure if it would be the case in the future after NPAC gravy train is gone. Great place for people who are good at politics or not ambitious.

    Cons

    Legacy driven territorial culture. Innovation / risk taking is usually met with stiff resistance from old guards. Highly leveraged balance sheet.

    Advice to Management

    VPs and above must have P&L responsibilities so that they make the right and sometimes tough decisions, not just the politically convenient ones.


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