Neustar Reviews in San Francisco, CA | Glassdoor

Neustar San Francisco Reviews

Updated January 28, 2017
40 reviews

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San Francisco, CA Area

3.5
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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
24 Ratings

40 Employee Reviews

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Pros
Cons
  • work / life balance is a joke - (in 15 reviews)

  • There is no diversity in upper management (in 21 reviews)

More Pros and Cons

  1. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time (More than a year)

    Pros

    Exciting, fast-paced startup mentality with backing of established, large company. New Sales Management are proven leaders from leading tech companies in the Valley.
    -Provide comprehensive sales training/onboarding/SKO
    -Fun, positive culture with great work-balance
    -Modern, high-tech offices
    -Hard-working, smart employees
    -Competitive pay/benefits

    Cons

    Still a large company so takes time to get to know everyone

    Advice to Management

    Keep doing what you're doing with the new direction in sales


  2. Helpful (9)

    "Company is hopeless and spiraling to the gutter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in San Francisco, CA
    Former Employee - Analyst in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 5 years)

    Pros

    -Company provides great benefits like other Bay Area companies.
    -Fully stocked kitchen that includes soda and all kinds of snacks.
    -Foosball and ping pong tables

    Cons

    -Bad acquisitions
    -Tribal knowledge database
    -Working with old and non-technical

    Company once had a lot of potential. They had a big revenue stream from the government NPAC contract. Once they sensed they were losing their contract they lost their minds with bad acquisitions such as Quova (IP Intelligence) and Aggregate Knowledge.

    I definitely wouldn't recommend this place as a career. There is no diversity in upper management. Company is run by former failed AOL executives.

    This company is completely dishonest in the services provided to customers. There is no trust between employees and management. To top things off HR provides incentives for employees to leave positive Glassdoor reviews.

    Advice to Management

    Please let the new owners run things their way. Company has no morale in it's current state.


  3. Helpful (18)

    "Working here has left a bitter taste in my mouth."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    -The people you work with, very friendly.
    -Great benefits.
    -You can have a stress free 9-5 job if you play your cards right.
    -Happy hours and chair massages to keep you docile and content. Although you're not really expected to enjoy yourself. It's all for show.
    -Tons of snacks
    -Very nice office

    Cons

    -The people you work for, incompetent and outdated depending on which department you work for.
    -Crappy compensation.
    -You can get away with a LOT of slacking off. Believe me, I've seen my fair share of slackers in the office and there is no shortage. Oddly enough, these people seem to be the ones who get rewarded the most. The rich get richer.
    -Constant acquisitions where everything is fun and great for a while. Then the honeymoon phase is over and management decides to restructure and then heads roll. Their strategy? Cut the most hard working/most expensive employee there, only to rehire for that position a couple months down the line because they bit off more than they could chew resulting in a loss of knowledge transfer and optimum efficiency.
    -This company's culture struggles to be hip and innovative yet it's run by people who think this is still the 90's. It's like a constant struggle between good and evil and the side that doesn't want to adapt, also happens to be the side that doesn't want to embrace change and progress for the sake of keeping their jobs.
    -Constant issues with customer satisfaction due to the inevitable decline in the quality of services. Patch after patch to fix these issues, never wanting to address the underlying root problem. I have to ask, would you like to work on a product that has 20 bandages on it?
    -Favortism. Doesn't matter how hard you work if you're not the favorite.

    Advice to Management

    If there is one lesson I've learned the hardest, it's that you can't trust management to have your best interests as an employee. Thrown under the bus and fed to the wolves for being naive and trusting. That was the greatest lesson I learned while working here. Thank you.


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  5. Helpful (12)

    "Tough times at the San Francisco office"

    Star Star Star Star Star
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Neustar full-time (More than a year)

    Pros

    Some of the Bay Area startups bought by Neustar have smart people who are doing cool things, even though the company is having a tough time stopping the mass exodus of talent.

    Cons

    How about just one thing: people are literally lining up to go to the bathroom. There's only 4 usable toilet stalls (total on both floors) shared by a population of at least 400 people (including employees of other companies - the 4th floor is shared). Meanwhile, additional restrooms (which exist because they are required by building codes) are LOCKED and off limits for employees as they are "reserved for guests." This should tell you all you need to know about the culture of Neustar.

    Advice to Management

    Let go of your East Coast mentality and realize that you're competing in Silicon Valley. Understand that if you lay people off en masse every quarter the rest are going to look for jobs elsewhere because they'll be constantly worried they could be next.


  6. "remarkable place to build cool things and get recognized for it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    I have been working at Neustar (More than 3 years)

    Pros

    neustar is a remarkable place to build cool things and get recognized for it. It has the rare combo of massive data at scale and interesting problems to solve occurring in a company that’s small, but resourceful enough that you can make your mark and get recognized for it. usually companies that have nontrivial data or interesting problems have plenty of engineers that were there first — try to move the needle at google or linkedin or facebook, for example. starts-ups have plenty of problems to solve and recognition to offer without the real world data at scale or the resources to go for it in a stable environment.

    at neustar, the team is dealing with real internet scale problems (DNS for a significant chunk of internet traffic, DDOS prevention for some of the best regarded brands online, creating the pipes to manage some of the largest online advertisers’ audiences) while we’re still growing at a huge pace and have LOTs of opportunities.

    Cons

    The company acts larger than it needs to

    Advice to Management

    Get on with the split already!


  7. Helpful (23)

    "steaming fail pie"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar (More than 3 years)

    Pros

    Many of the rank-and-file employees are truly talented and are among some of my favorite co-workers I've had over the span of my career.

    Cons

    The executive staff seems to be quite delusional. They seem to think that injecting this senior executive or that acquisition is going to somehow change their fortunes but all they have to show for this folly is rolling layoffs. They feel compelled to provide ample alcohol to keep the employees numb to the ever-present feelings of creeping dread which pervades the workplace.

    Advice to Management

    Stop posting phony Glassdoor reviews -- you're not fooling anyone.


  8. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar (Less than a year)

    Pros

    We are actively improving the culture, innovating and driving to have fun and accountability at the same time. Full ability to do what we need to do and support across the company to get it done!

    Cons

    We sometimes forget to put people first, but when reminded it becomes apparent

    Advice to Management

    Keep holding the team accountable and providing incentives and excitement. Over communicate. There are such great things happening, don't forget to share it!


  9. Helpful (5)

    "Great People, Chaotic Outlook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in San Francisco, CA
    Former Employee - Product Manager in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Neustar (More than a year)

    Pros

    There are wonderfully smart and engaged people that you can find in every corner of the company. There are research talks, interesting side projects, and A LOT of data. Lots of potential.

    Cons

    Bureaucracy runs pretty rampant. Everyone that's trying to do good work downstream ends up getting hurt by it.

    Advice to Management

    Employees aren't only worth a money value. Figure out a way to retain talent rather than trying cut back first. And you might also even find what you consider "dead weight" actually worth something once you build that community up.


  10. "Total turnaround. Weak employees being replaced (and complaining on Glassdoor)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time (More than a year)

    Pros

    New leadership (over half of leadership is new in past 8 months)
    New focus on big growth area of marketing
    MarketShare acquisition put Neustar on the map as marketshare is the clear industry crown jewel in analytics
    Brought true CMO access now like no other competitors have.
    New leaders flushing out many C or D employees. Big transition underway.
    Spin off of old telco business critical - move HQ to San Fran where power base is now anyway

    Cons

    Legacy cultural issues hanging around
    People scared to speak the truth to mgmt - but that is starting to change
    Marketing was terrible - new CMO really improving things with better team, focus

    Advice to Management

    Accelerate spin off


  11. Helpful (6)

    "product manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in San Francisco, CA
    Current Employee - Product Manager in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Neustar full-time (More than 3 years)

    Pros

    Neustar has a nice San Francisco office located within one mile of the 4th and King Caltrain station, good benefits, and fun people. When the new Transbay terminal, located a block away, is finished, the commute will be even easier.

    Cons

    Neustar is still stuck in East Coast telecom business practices. Hopefully this will change after the upcoming split and the new Marketing Services company will adopt more Silicon Valley style investment and innovation.

    Advice to Management

    Take the company private so that you can avoid micromanaging results quarter to quarter and make the needed investments and long-term decisions that are hampered by short-term focused stockholders.



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