Neustar Reviews in San Francisco, CA | Glassdoor

Neustar San Francisco Reviews

Updated October 2, 2017
46 reviews

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San Francisco, CA Area

3.5
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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
29 Ratings

46 Employee Reviews

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  1. "supportive culture, very little politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Neustar full-time (More than 3 years)

    Pros

    people are supportive of each other, and accepting of people's idiosyncrasies. In some departments there is very little politics, and people are just focused on the work. Promotions happen regularly. Contrary to what glassdoor reports (it is really off) pay is great.

    Cons

    Extreme variation of experiences based on the department you're in. I've heard that some departments are very disorganized.

    Advice to Management

    Keep focusing on the culture. Export good culture to other teams.


  2. Helpful (5)

    "Poor working experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in San Francisco, CA
    Former Employee - Marketing in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Neustar full-time (Less than a year)

    Pros

    Positive workplace/offices, good pay, nice people

    Cons

    Chaotic, disorganized, being pulled left and right, no vision or direction. Management lacks respect, ethics and believes in the means to justify end at all cost. They don't believe in dialogue to problem solve, they don't even share there is a problem and expect you to correct the unknown. One resignation/month.

    Advice to Management

    Don't rush for better business results

  3. Helpful (2)

    "great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in San Francisco, CA
    Current Employee - Sales Development Representative in San Francisco, CA
    Recommends
    Approves of CEO

    I have been working at Neustar (Less than a year)

    Pros

    Neustar's security sales team is great. The team is built with many smart sales professionals with years of experience from top-tier tech companies. The work environment is very collaborative and your voice is not only heard but used to make progressive change whether you are an SDR or part of senior management. If you are looking for a position in tech sales this is a great place for you to learn about the security industry, gain invaluable work experience, and grow you sales skills.

    Cons

    The work load can be crazy at times as there is always something to do. Additionally, quota can be daunting but if you work hard and communicate with your manager, you can be successful.


  4. "Industry leader with room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in San Francisco, CA
    Current Employee - Sales Development Representative in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time (Less than a year)

    Pros

    Neustar offers industry-leading solutions that grow with the market, and a reputable customer base consisting of some of the largest companies in the country. The upper-level management comes from a variety of extremely qualified backgrounds, and they genuinely care the everyone is performing well and being successful. There are ample opportunities for professional development and training. There is an open-minded and welcoming atmosphere, with great opportunities for networking.

    Cons

    Neustar is part of a pretty competitive industry so there is pressure to come out on top. However, Neustar is investing a lot in staying ahead of the industry and differentiating as a leader.


  5. "Growth Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in San Francisco, CA
    Current Employee - Sales Development Representative in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Neustar full-time (More than a year)

    Pros

    The security team has amazing leadership all around. Management has years and years of experience. Neustar creates an environment where questions are always answered, no matter who you ask from Managers to VP's people are always available to help. Neustar also provides you with the tools you need to succeed, they do not hesitate to spend money on their employees. Also if you have an idea, no matter what level you are at you are taken seriously, which helps give each employee a purpose. Feeling wanted goes long ways at work!

    Cons

    Days can be slow, the industry does not have a high connect rate. However, management provides plenty of opportunities to stay busy.


  6. Helpful (14)

    "It's all about management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Development Engineer in San Francisco, CA
    Former Employee - Senior Software Development Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than a year)

    Pros

    If you want plain job in IT and get market salary - this is a possible place to be

    Cons

    Lame and inappropriate tech stack used to develop, no way management wants to change it.
    After leaving the company I had to study a lot before getting to the next job because company was way behind the modern stack.
    Management's job security is the only their concern.

    Advice to Management

    Leave


  7. Helpful (15)

    "Steer clear of this train wreck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in San Francisco, CA
    Former Employee - Senior Product Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    Had the privilege of working with some incredibly talented engineers. Couple of the folks on marketing services were very structured and detail oriented. Other teams had talent but sometimes lacked focus.

    Cons

    Very top down management style. Incentives are in the wrong place. Terrible work life balance. Most are not excited to work here. Everyone is overworked because of too many layoffs, therefore severely understaffed.

    Advice to Management

    More communication bottom up and top down. Stick to your goals without constant shifting. Remain calm and make a solid plan instead of bleeding fear and chaos into teams.

  8. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Neustar full-time (More than a year)

    Pros

    Exciting, fast-paced startup mentality with backing of established, large company. New Sales Management are proven leaders from leading tech companies in the Valley.
    -Provide comprehensive sales training/onboarding/SKO
    -Fun, positive culture with great work-balance
    -Modern, high-tech offices
    -Hard-working, smart employees
    -Competitive pay/benefits

    Cons

    Still a large company so takes time to get to know everyone

    Advice to Management

    Keep doing what you're doing with the new direction in sales


  9. Helpful (27)

    "Working here has left a bitter taste in my mouth."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    -The people you work with, very friendly.
    -Great benefits.
    -You can have a stress free 9-5 job if you play your cards right.
    -Happy hours and chair massages to keep you docile and content. Although you're not really expected to enjoy yourself. It's all for show.
    -Tons of snacks
    -Very nice office

    Cons

    -The people you work for, incompetent and outdated depending on which department you work for.
    -Crappy compensation.
    -You can get away with a LOT of slacking off. Believe me, I've seen my fair share of slackers in the office and there is no shortage. Oddly enough, these people seem to be the ones who get rewarded the most. The rich get richer.
    -Constant acquisitions where everything is fun and great for a while. Then the honeymoon phase is over and management decides to restructure and then heads roll. Their strategy? Cut the most hard working/most expensive employee there, only to rehire for that position a couple months down the line because they bit off more than they could chew resulting in a loss of knowledge transfer and optimum efficiency.
    -This company's culture struggles to be hip and innovative yet it's run by people who think this is still the 90's. It's like a constant struggle between good and evil and the side that doesn't want to adapt, also happens to be the side that doesn't want to embrace change and progress for the sake of keeping their jobs.
    -Constant issues with customer satisfaction due to the inevitable decline in the quality of services. Patch after patch to fix these issues, never wanting to address the underlying root problem. I have to ask, would you like to work on a product that has 20 bandages on it?
    -Favortism. Doesn't matter how hard you work if you're not the favorite.

    Advice to Management

    If there is one lesson I've learned the hardest, it's that you can't trust management to have your best interests as an employee. Thrown under the bus and fed to the wolves for being naive and trusting. That was the greatest lesson I learned while working here. Thank you.


  10. Helpful (15)

    "Tough times at the San Francisco office"

    StarStarStarStarStar
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Neustar full-time (More than a year)

    Pros

    Some of the Bay Area startups bought by Neustar have smart people who are doing cool things, even though the company is having a tough time stopping the mass exodus of talent.

    Cons

    How about just one thing: people are literally lining up to go to the bathroom. There's only 4 usable toilet stalls (total on both floors) shared by a population of at least 400 people (including employees of other companies - the 4th floor is shared). Meanwhile, additional restrooms (which exist because they are required by building codes) are LOCKED and off limits for employees as they are "reserved for guests." This should tell you all you need to know about the culture of Neustar.

    Advice to Management

    Let go of your East Coast mentality and realize that you're competing in Silicon Valley. Understand that if you lay people off en masse every quarter the rest are going to look for jobs elsewhere because they'll be constantly worried they could be next.


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