Neustar Reviews in Washington, DC | Glassdoor

Neustar Washington DC Reviews

Updated June 7, 2017
123 reviews

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Washington, DC Area

2.6
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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
76 Ratings

123 Employee Reviews

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Pros
Cons
  • Extremely poor work life balance with many people having to work in a 24x7 environment (in 16 reviews)

  • Upper Management has no loyalty to its employees (in 20 reviews)

More Pros and Cons

  1. "Customer Success"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Director in McLean, VA
    Former Employee - Customer Success Director in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neustar full-time (More than 10 years)

    Pros

    Growing and dynamic company with a lot of potential. Knowledgeable employees with a solid plan and vision.

    Cons

    Organizing for the overall growth of the company


  2. Helpful (9)

    "Don't waste your time here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    Benefit. I am sure its not the same now.

    Cons

    Bossy Management. You have to kiss the rear potatoes to climb the ladder.

    Advice to Management

    Replace upper management with fresh and new talent.

  3. Helpful (17)

    "They're just okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in McLean, VA
    Former Employee - Account Executive in McLean, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Neustar full-time (Less than a year)

    Pros

    Public tech company, Well known in the space, Good product and sales trainings

    Cons

    Their security products cant compete with newer, sexier products on the market
    Not a fun culture
    High turnover- no job security, even when your'e killin' it.

    Advice to Management

    Don't lay off sales people that are actually meeting their quota and making you money, without a reason


  4. Helpful (3)

    "Systems Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Systems Manager in Sterling, VA
    Current Employee - Business Systems Manager in Sterling, VA
    Recommends
    Approves of CEO

    I have been working at Neustar full-time (More than 3 years)

    Pros

    Good salaries and great benefits

    Cons

    Neustar is great but the mid level management is not.


  5. "Database Administrator-III"

    Star Star Star Star Star
    Current Contractor - Database Administrator-III in Sterling, VA
    Current Contractor - Database Administrator-III in Sterling, VA

    I have been working at Neustar as a contractor (More than a year)

    Pros

    Scope of learning is awesome

    Cons

    Improve in process in the technical aspects


  6. Helpful (4)

    "Great benefits and atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Collection Specialist in Ashburn, VA
    Former Employee - Senior Collection Specialist in Ashburn, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    Great pay, Bonus Structure And Atmosphere

    Cons

    Not enough training on software when you begin, LOT of politics/red tape


  7. Helpful (16)

    "No Pain in permanent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 5 years)

    Pros

    The greatest Pro about Neustar, is that one way or another, there is no longevity.

    Cons

    Frankly, the place is a mess. It simply lacks executive level direction. After you start their you always feel that there is a plot unfolding and those who aren't in the C-suite are the last to know. Just look at this past year. They lost the NPAC contract because they were arrogant enough to believe they were the best and only player on the block. Boom! Instead of being held accountable...the C-Suite blamed the Board of Directors. Then they announced that they were dividing up into two different companies. Boom? Stock price play? After, that announcement, then they announced they were being bought by private investors. Really...how does one company go through all of that in less than a year? There's a reason there are so many job openings - attrition. Expect a dozens more as the savvy private investors won't allow the wool to be pulled over their eyes.

    Advice to Management

    Be very accurate in your resume's, they are likely to be reviewed in detail and you won't be able to blow smoke at your future company

  8. Helpful (27)

    "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager/Business Analyst in Sterling, VA
    Former Employee - Project Manager/Business Analyst in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 3 years)

    Pros

    Smart genuine coworkers, welcoming new offices in most locations, continuous training, supportive of STEM movement, adequate benefits

    Cons

    Cons overshadow positives often these days. There is a massive exodus of long tenured employees and executives which is not surprising given the turmoil (just check linkedin on how many have left Neustar in 2016).

    Let's review the last two years at Neustar: Loss of a major government contract worth 50% of company revenue resulting in several major shareholder lawsuits, overpaying for an acquisition of a marketing services company by 4x and then having to publicly be humiliated and write down estimated revenues, announcing the split of a company in order to confuse the investor community. Not to mention that the company seems to have a new CTO, CMO and SVP of Sales every 12 months.

    The company also likes to layoff people every September (they just did 3% of the company) and in December to "remove the fat" as was said by one of the VPs in a recent meeting.

    There are lots of unknowns related to the company split and the management has shared no new information since the public announcment. Many people in General Administration are just waiting for their severance package and the office morale is depressing even at the HQs. Speculations are that the board will try to sell off some of the low performing business units (marketshare, security, etc) before the split.

    Advice to Management

    The board needs to force a major overhaul starting with the CEO and take the company private so they can work on solving some of these issues behind the public eye. In addition, remove most of the mid-level management hierarchies, no need to have a VP report to another VP.


  9. Helpful (18)

    "Headed the wrong way"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Sterling, VA
    Former Employee - Project Manager in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 5 years)

    Pros

    NPAC / OMS services and the folks who managed it had been the company's cash cow. The veterans of the company has kept this stable. They are reliable, hard working and trustworthy people (including the leaders).

    Cons

    Once senior leadership changed, and those posse the brought over from the failed 3-letter company, there had been multiple changes in directions that left most employees lost.

    Advice to Management

    People trusted you...


  10. Helpful (14)

    "Senior Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Neustar full-time (More than 5 years)

    Pros

    Great people who work hard and are, most of the time, good at their jobs. Flexible work schedule and accommodating requests. Great educational benefits.

    Cons

    Management is out of touch and lacked a sense of direction once they lost the bid. The CEO, in particular, needs to go. Hook is in over her head.

    Advice to Management

    Promote within and stop looking to outside parties to save the company. Listen to your employees and actually make a culture instead of creating one through meaningless words.


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