New Balance Reviews | Glassdoor

New Balance Reviews

Updated August 10, 2018
309 reviews

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3.7
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New Balance President and CEO Robert T. DeMartini
Robert T. DeMartini
148 Ratings

309 Employee Reviews

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Pros
  • "Everyone is passionate, great benefits, and competitive salaries" (in 27 reviews)

  • "Good benefits, great people and very good work-family balance" (in 19 reviews)

Cons
  • "No room for growth within the company" (in 7 reviews)

  • "Senior leadership (not all) is not strong and unable to make the company competitive" (in 7 reviews)

More Pros and Cons

  1. "Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at New Balance part-time (More than a year)

    Pros

    It was a good laid back environment. I enjoyed helping customers figuring out what kind of shoes they needed.

    Cons

    None really I thought it was a good entry level retail job.

    Advice to Management

    None management was great


  2. "Account Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Boston, MA
    Former Employee - Account Manager in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at New Balance full-time (More than 3 years)

    Pros

    Great Staff. Healthy lifestyle. Location

    Cons

    No room to advance within company

    Advice to Management

    Keep up the good work

  3. "Assistant sales manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at New Balance full-time

    Pros

    Great interaction with people, great discounts on shoes and apparel for family and friends. Coming across a lot of people you are able to network.

    Cons

    Having to deal with problematic people that have bad feet problems and don’t know what they want.

    Advice to Management

    My only advice to management is that when I do find a new job they going to have to do a better job with making sure people are being taken care of and explaining the product better to customers that are coming in to the store.


  4. "New Balance Factory Store sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at New Balance part-time

    Pros

    People are friendly and chilled

    Cons

    It is good for a summer job, but not a full time


  5. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at New Balance full-time (More than 3 years)

    Pros

    Everyone is incompetent so as long as you put for minimal effort you are fine.

    Cons

    Promotions are based on how well you kiss butt and even then they would rather hire externally. How you actually do your job has no impact what so ever. The senior leadership team is so out of touch with reality that if they knew how their company was being managed they would make changes. Often times sales reps are asked to compromise and make bad business deals simply because the account has been with NB for decades. Not to mentions silly initiatives, such as the run specialty one. Our two best shoes can only be sold at run specialty accounts. No other company does this but NB and it's costing the company millions of dollars. Lastly, quality of product has been questionable as best. I cannot tell you how many times I have had samples that were defective and not sellable and I was told to keep may mouth shut.

    Advice to Management

    There is a reason other athletic brands are growing and it starts with innovations. Stop trying to tell the market whey they should buy or wear and start making products that actually resonates with your accounts. Stop being so eager to hire from outside the company. What is the point in working for your company if you have zero ambitions for your emoloyees to grow within the organizations.


  6. Helpful (1)

    "Stale management will not propel the company forward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Apparel Developer in Boston, MA
    Former Employee - Apparel Developer in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at New Balance full-time (More than 3 years)

    Pros

    * Great momentum and energy.
    * Employees that generally passionate and care about the brand and moving it forward.
    * Trusted and Respected Brand.

    Cons

    * Stale management afraid of taking risks.
    * Small company mindset inhibits growth and opportunity.
    * "We've always done it this way" attitude leaves little room to realize full potential of the brand and it's employees.
    * Management too comfortable in their roles go unchallenged and feel threatened by anyone they see as competition.
    * Lack of leadership and professional development not encouraged.
    * Incompetent management that choose to focus on the wrong things in order to have some semblance of control instead of encouraging new ways of thinking or doing things to move the company forward.
    * Too many people do not understand their role or the roles of others leading to confusion, chaos and disorder.
    * Lazy managers that come into the office to socialize and collect a paycheck.

    Advice to Management

    Encourage and trust your team. Build morale. Lead by example. Be straight Forward and honest. Roll up your sleeves and jump in to help support your team in achieving department goals and deliverables. Encourage growth and be a leader, not just a manager. Stand up for your team and develop talent.


  7. Helpful (1)

    "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great Benefits, company culture, a lot of collaboration

    Cons

    Upward management, not well compensated for moving up a level

  8. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New Balance full-time

    Pros

    Great employees who are fun to work with

    Cons

    hours and weekends are long

    Advice to Management

    Get better at managing inventory


  9. "New Balance Retail Sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Farmington Hills, MI
    Current Employee - Retail Sales Associate in Farmington Hills, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at New Balance part-time (Less than a year)

    Pros

    flexible hours
    Relaxed working environment
    starting pay rate pretty good

    Cons

    Long standing periods
    Pretty hectic during sale periods


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Everyone is passionate, great benefits, and competitive salaries

    Cons

    occasional cross-functional issues but that's to be expected in any corporate setting


Showing 309 of 327 reviews
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