New Balance Reviews

Updated May 6, 2021

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4.0
81%
Recommend to a Friend
84%
Approve of CEO
New Balance CEO Joe Preston (no image)
Joe Preston
74 Ratings
Pros
  • "great benefits (even for an intern)(in 38 reviews)

  • "great people great culture brand on the rise(in 24 reviews)

  • Cons
  • "Nothing negative to say about working at NB(in 11 reviews)

  • "Senior leadership (not all) is not strong and unable to make the company competitive(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    1. 5.0
      Current Employee, less than 1 year

      Great place to work

      Apr 28, 2021 - Account Analyst in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Product giveaways, volunteer opportunities and great company culture

      Cons

      No negative aspects to report

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    2. 4.0
      Former Employee, more than 5 years

      Good Benefits

      May 3, 2021 - Account Manager in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits and nice headquarters

      Cons

      NB has shifted more to chasing the industry leader rather than building on its heritage.

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    3. 4.0
      Former Employee, more than 3 years

      Company is on the rise, culture is on decline

      Apr 21, 2021 - Team Sales Representative in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Brand is moving in the right direction in mainstream - Office culture was great Pre-Pandemic - People are all like-minded and great friends to make - Can present great experiences

      Cons

      - Extreme lack of wanting to help career growth - Pay is horrible - Does not value young talent at all

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    4. 3.0
      Current Employee, more than 5 years

      Decent place to work

      Mar 16, 2021 - Marketing in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great great benefits, really good work life balance which has been so helpful during Covid. Leadership really emphasizing their support of associates during Covid. Awesome coworkers; feels like a team vs many individual competitors. Leadership is heavily investing in brand growth. Decision making is getting better than it had been the last few years.

      Cons

      -Upward growth is too slow. Titles and pay are far FAR below the rest of the industry. They work hard to avoid giving promotions, and promotions are usually more based on leadership's opinion of you or how visible you are to them instead of your actual performance in the job you've been hired to do.

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    5. 4.0
      Current Employee, more than 1 year

      Solid Part Time Retail

      Mar 12, 2021 - Retail Sales Associate in Commerce, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team, company accommodated well during the beginning of Covid and still offers various resources for part-timers and full-timers

      Cons

      If you're interested in applying for part time here, definitely consider a second job to go with it. Specifically this location, it's a super small store, so at the moment hours have taken a severe hit for part-timers. In accordance with state regulations as of the date of this review, only allowing so many guests inside the store means there's only 2 to 3 people needed on the sales floor. I get it, company needs to keep in the positive or green or whatever as far as daily revenue goes, but man it's tough when some weeks you only get 4 hour shifts, 5 hour shifts.

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    6. 4.0
      Former Employee, less than 1 year

      Fun job for a college student!

      Apr 13, 2021 - Sales Associate in Woodstock, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No pressure to "sell" Bonuses for store sales increases

      Cons

      Lead Manager was literally never at the store Occasionally monotonous

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    7. 4.0
      Current Employee, less than 1 year

      Great Company, Slow to Innovate

      Mar 21, 2021 - Department Lead in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company culture is great! Everyone that I've come into contact with has been deeply invested in the culture and product of New Balance which makes it a very rewarding place to work!

      Cons

      While they label themselves as a company that "goes against the grain", there are a lot of old systems and processes in place that they are slow to improve. Reasons are mostly monetary, but there is also a sense that upper management does not listen to feedback they receive from lower levels.

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    8. 3.0
      Former Employee, more than 1 year

      Good employees, harsh management

      May 6, 2021 - Senior Manager, Operations in Lawrence, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, Work Environment, Free Shoes and Apparel

      Cons

      Siloed work environment, Traditional conservative approach, Work Life balance worsening

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    9. 5.0
      Former Employee, less than 1 year

      Great work place

      Apr 20, 2021 - FAQ Writer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits Pay Work life balance

      Cons

      None none none none none

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    10. 5.0
      Current Employee, more than 3 years

      Great Place to work

      Apr 13, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I loved working for New Balance! Great hours, fun people, and an easy-going environment

      Cons

      Can't think of any cons

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