New Corp Reviews | Glassdoor

Find your next job here

New Corp Reviews

57 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
New Corp CEO Kevin Taweel
Kevin Taweel
1 Rating

57 Employee Reviews

Sort: PopularRatingDate

Pros
  • Being able to work from home and having a schedule to choose from (in 21 reviews)

Cons
  • Focuses too much on call stats and not enough on results (in 3 reviews)

More Pros and Cons

  1. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Texarkana, TX
    Former Employee - Csr1 in Texarkana, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at New Corp full-time (More than a year)

    Pros

    Being able to work from home and having a schedule to choose from. I could work in my pjs if I wanted to. They had a great support system. It was like working in an office with a group of people.

    Cons

    Really there were no cons. I can't really say anything bad about this company other than there's no training in Texarkana anymore. So, I don't think that they hire from Texarkana anymore.


  2. "Great job for short term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Customer Service Representative in Jacksonville, NC
    Former Employee - Work At Home Customer Service Representative in Jacksonville, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at New Corp full-time (More than a year)

    Pros

    Met some really cool people, recognition for fields you excel in, great team based environment.

    Cons

    Focuses more on call time than content, pushes hard for email fulfillment. Focuses too much on call stats and not enough on results. I've had dozens of customers ask for a direct number to me becase I was courteous and effective in resolving every issue, but was fired because of call mettics.

    Advice to Management

    Focus more on what the call accomplishes than how long it takes. I was on the DirecTV side, and was known amongst the teams add the go-to tech guy, since I could fix almost any tech issue, and would fix evert issue the customer had. That takes time. I was fired for my long call times in spite of my very low callback rate.

  3. Helpful (1)

    "Work from home job for directv"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at New Corp full-time (Less than a year)

    Pros

    free directv, work from home, offers split shifts, shifts are easy to swap

    Cons

    technical support was very hard becauase the people who called had not even the knowledge to work a tv, calls are back to back


  4. "Asurion hopefully will turn NEW around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Astoria, NY
    Former Employee - Anonymous Employee in Astoria, NY

    I worked at New Corp full-time (More than 3 years)

    Pros

    Long-standing business model, 800 lb gorilla in the space.
    Easy-going relaxed atmosphere.

    Cons

    Company (NEW) got too comfortable and new competition and changing marketplace started to cause lots of issues. Executive team didn't know how to react quickly enough.
    HR department was pretty dismal. Very 'old boy' network. Had to play the corporate game. People were working there not because they knew what they were doing, but because they had been there so long.

    Advice to Management

    Hopefully Asurion is bringing back data-driven strategies and more nimble and flexible operations.


  5. "Demanding work for little pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work from home job
    Flexible schedule

    Cons

    Hard to follow guidelines that cause customers to very upset.

    Advice to Management

    Let employees talk to the customers instead of always reading a script


  6. "I was a Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Champaign, IL
    Former Employee - Customer Care Representative in Champaign, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at New Corp (More than 10 years)

    Pros

    I got to help customers understand and show them how to use there cable the correct way, and enjoy it.

    Cons

    I did not like the rudeness I had to put up with through out the day, but as long as I could get them to understand, that's all that mattered.


  7. "Accounts Receivable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at New Corp (More than 8 years)

    Pros

    Great place to work while it lasted.

    Cons

    Ran out of good times.

    Advice to Management

    You shouldn't have sold out to Asurion.

  8. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager
    Former Employee - Marketing Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good environment, very involved in community, excellent benefits

    Cons

    Management can sometimes be out of touch with staff, work/life balance sometimes hard to achieve

    Advice to Management

    Improve communications


  9. "Intern"

    StarStarStarStarStar
    Former Employee - Intern in Sterling, VA
    Former Employee - Intern in Sterling, VA

    Pros

    Very good learning company to work for.

    Cons

    In Sterling away from the hustle of DC.


  10. Helpful (3)

    "RUN away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1
    Former Employee - Csr1
    Doesn't Recommend
    Negative Outlook

    I worked at New Corp full-time (Less than a year)

    Pros

    Worked at home, no commute no wardrobe expense etc.

    Cons

    Horrible supervisors, low pay, angry callers and a lot of stress. Very high turnover, they do not want to ever give raises so they fire most people at one year and start over.

    Advice to Management

    Don't make the employees handle everything from tech support to billing. Train them well at one or two specialties.


Showing 57 of 59 reviews
Reset Filters