New England Donor Services Reviews | Glassdoor

New England Donor Services Reviews

Updated Sep 10, 2018

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Found 17 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
78%
Recommend to a Friend
87%
Approve of CEO
New England Donor Services CEO Alexandra Glazier
Alexandra Glazier
6 Ratings
  1. Helpful (1)

    "New Hire"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Positive Outlook

    I have been working at New England Donor Services full-time

    Pros

    The HR team was very transparent and communicative throughout my interview process. They gave me multiple opportunities to ask questions, and clarify points about the position. Overall, the company operates very efficiently and appear to communicate very well among the multiple team members. Can't wait to get to work !

    Cons

    Although the interview process was perhaps on the long side of things, based on the fact there were 3 interviews. The multiple interviews, allowed me to access information from different levels and people within the company - which I found to be very informative. The process was not extremely stressful (although interviews tend to be), the culture and overall attitude of the team was very calming.

    New England Donor Services2018-09-10
  2. Helpful (4)

    "Tissue Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at New England Donor Services full-time for more than a year

    Pros

    Extensive paid time off Benefits

    Cons

    Lack of training Job is targeted toward sales like mentality and numbers Management Unsupportive work environment Bad work culture High volume and short staffing Lack of opportunity for growth within operations No pay raise after a year of employment as promised Night shifts and no scheduled breaks

    New England Donor Services2018-08-10

    New England Donor Services Response

    August 14, 2018Human Resources

    Thanks for taking the time to submit your feedback. Our tissue coordinators have the unique and important job of offering families the opportunity to improve the lives of others though donation. We are constantly striving to improve the experience for donor families. In order to ...

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  3. Helpful (3)

    "Clinical Coordinator"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at New England Donor Services part-time

      Pros

      Great company mission, good benefits.

      Cons

      Schedule can be particularly challenging.

      New England Donor Services2018-01-18
    • Helpful (4)

      "Donation Coordinator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Donation Coordinator in Waltham, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at New England Donor Services full-time for more than 3 years

      Pros

      Our mission is to save lives through organ and tissue donation. We have a great team of people who are dedicated to the mission and supporting one and other.

      Cons

      While we are excellent at providing clinical care and support to donors and their families, we are lacking in self care, emotional support, and our work life balance has suffered. It is not always easy to feel connected when you work in the field.

      Advice to Management

      Management would benefit from getting a first hand view of the challenges faced by field staff. There are plenty of arm chair quarterbacks who haven't played in the game for some time or ever.

      New England Donor Services2017-12-22
    • Helpful (8)

      ""Coordinator""

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Approves of CEO

      I have been working at New England Donor Services full-time

      Pros

      Amazing mission, great group of dedicated people and super benefits.

      Cons

      The hours are long and can suck the life out of you. Burn out is imminent. You are expected to attend meetings and trainings on your days off. Expense reimbursement is very minimal and complicated. "Life balance" is talked about but nothing is done to help improve it.

      Advice to Management

      Have open dialogues with your staff and listen without getting defensive. Lead your staff by creating a human bond with each of your team members. Be respectful of their time off as they respect their time on the clock. We all need to recharge our batteries, especially working within a stressful environment.

      New England Donor Services2017-03-31

      New England Donor Services Response

      April 12, 2017Human Resources

      As you mentioned, the mission of NEDS is definitely the main driver for our employees to do amazing work every day. The hours can be long and the work challenging, but we look for ways to enhance the work/life balance for our staff while still focusing on the mission. We strive ...

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    • "Tissue Recovery Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at New England Donor Services for less than a year

      Pros

      Great team atmosphere, lots of time off

      Cons

      Schedule can be tough. Lots of time sensitive work

      New England Donor Services2017-04-19
    • Helpful (4)

      "Coordinator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I worked at New England Donor Services full-time

      Pros

      The job is fulfilling, never boring. Decent money

      Cons

      People not valued. Unprofessional behaviors by management bordering on bullying or harassment.

      Advice to Management

      They don't value anyone's opinion except for their own so advice is meaningless

      New England Donor Services2017-04-02

      New England Donor Services Response

      April 12, 2017Human Resources

      We often hear from our employees that working for NEDS is fulfilling, as you state, since the work they do every day has such a profound impact on the lives of others. We are sorry that you feel employees are not valued. On the contrary, we go to great lengths to ensure our employees ...

      Show More
    • "coordinator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at New England Donor Services

      Pros

      great pay, benefits, and work environment

      Cons

      the schedule is constantly changing for some departments

      New England Donor Services2016-08-22
    • "Clinical Staff"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 

      I have been working at New England Donor Services full-time

      Pros

      The culture supports the mission

      Cons

      The hours can be long

      New England Donor Services2016-04-02
    • Helpful (1)

      "most fulfilling job of my life"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Organ Donation Coordinator 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at New England Donor Services full-time

      Pros

      Best job I ever had, was there from 2002-2005. Yes the mission is amazing and yes the unification in that is tremendous creating a fantastic culture. But the best part of the job is how it changes you. How the donORs and families change you. You become less judgmental of others, more open minded, you make connections with families in that critical moment that many could spend decades trying to have. Everyday you leave...

      Show More

      Cons

      Fear of failure, fear of not being as successful as you had hoped or worked for. Failure or deciding to not work as hard because your tired are not an option. The hours are long but the benefits are good. The work is intense and the reward ample. You have to manage your life well, assure you are resting adequately, using your pto for holidays, maintaining a balanced lifestyle otherwise it is easy to burn out.

      Advice to Management

      Thank you for the opportunity to learn and grow in my role at your organization. I always felt appreciated and that my work was respected and supported. I wish there were more opportunities for advancement and secretly pursue the job postings hoping someday there might be the right one for me to move back.

      New England Donor Services2015-08-05
    Found 17 reviews