New England Research Institutes Reviews | Glassdoor

New England Research Institutes Reviews

Updated June 8, 2017
27 reviews

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2.4
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New England Research Institutes President Sonja M McKinlay
Sonja M McKinlay
14 Ratings

27 Employee Reviews

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  1. Helpful (2)

    "A difficult but honest review: make sure you do your research here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    I am hesitant to even write this, but want to conduct a fair analysis. There are some great people, some lovely work to be done, and some good core values that appear attractive on its surface. There are some positives to the overall structure of the company where if you work hard and want to expand your role you can ask management and they may or may not take you seriously. From what I have observed it seems like this does operate on favoritism a bit but to be fair to the company, it also can depend on your personal skills, degrees, how aggressively you pursue opportunities, and the department that you are in. You may find that your department doesn't have any growth for you to take advantage of.

    The pay isn't actually that bad, but most can be offered more or took cuts to come to the company with the promise of varying roles or responsibilities. Some employees mention that the job position had a higher salary listing and they were negotiated down after the interview phase, which doesn't surprise me but also explains the massive turn over rate.

    Company does do some great events and parties etc. around the holiday time to recognize employees, which is great.
    There are also some significant caveats that I'll mention below.

    Cons

    Many employees were told/some even promised or told that promotions/increased job titles, etc. would occur and they would be utilized in a particular manner, which never occurred. It was just a bad practice to try to get someone in the door by being intentionally false or misleading. Some cases of this were more blatant than others.

    Someone in upper level management (in a department where this absolutely should not occur- HR) actually stated to an employee that was leaving "Well you just are a part of the generation that wants instant gratification and I have trouble dealing with that generation-- have you asked your Mum and Dad about your decision to leave and the job market that you'll face out there?" The employee was young (younger than myself by at least 10 years I'd say) , but age discrimination is not OK in either direction, and the employee was moving for a better title and salary at a great company.

    There are friendships that affect the ability of HR to fire other management personnel that have treated their subordinates horrendously, and cost the company a number of good candidates in retention rate. The turn over has been unbelievable in the past year and a half that I've been around-- not quite hard to believe given the whole "make promises to get them in the door" scheme.

    The "open concept" idea is horrible. I work in a cube so it doesn't affect me but the administrative offices have floating desk areas and if anyone needs to go see someone you feel awkward waiting outside of an office and simultaneously breathing down another employee's neck/facing their back. Not sure why any companies are really doing this to be frank, all of the research and opinions on this concept have shown it decreases employee satisfaction AND work productivity.

    I've found that across the board, employees are discouraged from pointing out when a superior has made a mistake (particularly across departments). I believe this to be a factor in decreased employee moral in a lot of these reviews.

    Advice to Management

    Understand that your employees are depending on you to make realistic statements instead of "with your background we would love to have you work on organizational structure/more research/management/etc. once you get used to your role" that never comes to fruition and leads to high rates of turnover.

    Investigate what is being said in particular departments. The employee that shared the age-discrimination based comment wasn't the first I've heard of something inappropriate being said by someone in a position of power. Understand that employees might not feel comfortable reporting or may not be able to report if things of this nature are coming from departments that are intended to receive such reports.

    More structure in the oversight/supervision departments and also making sure that supervisors are trained adequately. Also, some managers supervise people that don't seem to benefit from the supervision at all, they are supervising individuals with skills/backgrounds/experience/accolades/etc. that go beyond the supervisor of the department and are being underutilized.


  2. Helpful (5)

    "Look Elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Watertown, MA
    Current Employee - Anonymous Employee in Watertown, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at New England Research Institutes full-time (More than 3 years)

    Pros

    The employees I work with on the project teams

    Cons

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    If you're reading these reviews because you're trying to decide whether to take a job at Neri, read carefully.

    Accepting a job offer at this place after reading these reviews is like buying a defective product on Amazon even though every review says it is defective. The reviews don't lie. Don't work here.

    People have been promoted into VP positions because the company is afraid to lose them NOT because it is deserving of the employee.

    The executive management staff talk up a good game about how we are getting new projects when we are not and that the revenue stream is good when it is not.

    Advice to Management

    Time to bring someone in to take the company somewhere other than where it is.

  3. Helpful (6)

    "operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at New England Research Institutes full-time (More than 5 years)

    Pros

    The best part about NERI is the people. Not the people in management but the others who work on the projects. They are usually the most helpful and caring individuals that make it bearable to work at NERI. NERi has generous paid time off policy.

    Cons

    Unfortunately the same cannot be said of management. They are the most uncaring, unavailable and unprofessional individuals who treat staff with denigrating remarks in person as well as behind their backs to other staff members. It is the most uncaring company that you are just a cog and replaceable. HR and management have even asked current staff to place fake positive reviews to improve the comments on Glassdoor so not to scare future potential interviewers.

    Advice to Management

    To the owners, please remove the few members of upper management including HR who are the issue. If all the complaints and exit interviews that HR is hearing are swept under the rug, how can these issues be addressed and resolved? Not every staff member who is leaving is an issue.

    New England Research Institutes Response

    Mar 15, 2017 – President

    We appreciate hearing feedback and welcome the opportunity to address comments on Glassdoor.

    NERI prides ourselves on the mission: “No Research without Therapeutic or Policy Benefit”, which means... More


  4. "Project manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at New England Research Institutes full-time

    Pros

    Team approach; nice open space; good location; family owned business

    Cons

    Some people have been there 15 years and some 2 months. High turn over is an issue.

    Advice to Management

    Invest in employees that are worth keeping


  5. Helpful (6)

    "Great Place to Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Watertown, MA
    Current Employee - Project Manager in Watertown, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New England Research Institutes full-time (More than 5 years)

    Pros

    First, let me just say that I’m not the type to write reviews… I read all the comments on sites like Yelp and Amazon but I rarely contribute, even if I’ve had an especially bad (or good) experience. After hearing whispers that there were some unsavory reviews on Glassdoor I decided to check it out, and I feel like it is worthwhile to take the time to share my thoughts. I have to say I am disappointed and strongly disagree with several of the comments on this site. I feel frustrated that my experiences are not echoed by my colleagues, and that my job feels somehow de-valued by these postings. Perhaps it’s just that only those with something negative to say take the time to write a review?

    I started at NERI about six years ago, right out of college. It was my first office job, and I really didn’t know what I wanted to do long-term. If you had asked me then where I thought I’d be now, I certainly wouldn’t have expected to still be here– but I am honestly so glad that I have stayed… Over the past six years I have received numerous promotions, opportunities to grow including contributing to manuscripts and developing my own research interests, and have found myself in a very successful career as a project manager. Having seen the experiences and career trajectories of my friends and classmates in my Master’s program, I can confidently say that the opportunities for growth at NERI are unmatched, especially for early career employees. There is not a lot of “red tape” here, and if you are driven and motivated, it feels like the sky is the limit. I also really appreciate the support that NERI has shown in accommodating my school work, and the tuition reimbursement program ($2000/year) is awesome.

    NERI is able to meet all of the things that matter most to me in a job – I feel like I am appreciated, that I am doing meaningful and interesting work, that there is room to grow, and that I can leave the office behind at the end of the day. I love the people that I work with – both our teams within NERI and our external collaborators on projects. I have had the opportunity to work with and learn from so many experts in their fields.

    We have a new office space which is a huge perk – the gym and cafeteria make me feel like I’m working for a start-up (without the crazy stress and hours), and the cubicles are pretty large, bright, and airy (some people were very angry to lose their offices when we moved, but having always sat in a cube this really didn’t affect me). In the past few years they have also developed a more formalized leadership structure, and it feels like they are putting focused attention into guiding the future of the company. As part of that, I can understand why some people might say that things are changing, but I certainly don’t think this kind of change is a bad thing in any way.

    I feel very fortunate to honestly be able to say that I love my job and the work that I do, and I hope that my colleagues begin to join me in sharing their positive work experiences. If you are considering working at NERI, I would encourage you to take these negative reviews with a grain of salt. NERI has been a wonderful place for me to start and grow my career, and I would encourage you to consider it as well.

    Cons

    There have certainly been up’s and down’s in the workflow (as I imagine is true of any contract organization) and general office attitude, and I think it is a reflection of how the company has changed over the past few years. There has been a lot of turnover in the past year, which other reviews have noted – but I have seen this kind of ebb and flow several times in the past six years, and I don’t think it is any long-term comment on the state of the company. With every outgoing group, it seems like the people who are unhappy leave (and seemingly write bad reviews), and are replaced with fresh, energized team members.


  6. Helpful (2)

    "Good opportunities, rocky business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook

    I worked at New England Research Institutes full-time

    Pros

    Great colleagues, ability to publish, interesting projects

    Cons

    Business outlook is not looking so good


  7. Helpful (4)

    "Look elsewhere"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I agree with previous reviews. Best thing about this place is the facility.

    Cons

    Again, I agree with other reviewers. Employees are considered nothing more than cogs in a wheel. Replaceable and of little interest other than their productivity. Also, even professionally presented challenge to the opinion and decisions of leadership is not only unwelcome, but considered insubordinate.

  8. Helpful (5)

    "New building, Good Experience, Good Benefits but lacking..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate in Watertown, MA
    Current Employee - Research Associate in Watertown, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Building, nice cubes, some opportunity to learn and interesting projects. It also smells nice and a decent place to start an entry level career.

    Cons

    Management don't care about employees, employees are in and out like a revolving door, come in work on a contract funded by the government. Micromanagement to the fullest extent allow no room for innovation or creativity. Leaders at this organization refuse to modernize and stick to traditional methods of work making. People are like zombies, no family culture, very very low retention.

    Advice to Management

    Have compassion for your people, we are the core of the business, we help you get paid so help us feel important.


  9. Helpful (1)

    "Great learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Data Manager in Cambridge, MA
    Former Employee - Clinical Data Manager in Cambridge, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at New England Research Institutes full-time (More than a year)

    Pros

    Exposure and collaboration with various project/teams provided a great learning experience at a midsize level CRO. Great work/life balance. Enjoyed working with many smart and talented colleagues.

    Cons

    Stronger communication within project teams would result in more efficiency and less frustration. Better on boarding would help new employees quickly integrate and understand job function sooner.

    Advice to Management

    Make employees feel more appreciated and respected-that will go a long way.


  10. Helpful (4)

    "High turnover needs to be effectively addressed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at New England Research Institutes full-time (More than 5 years)

    Pros

    An 80% schedule is allowed
    Parking
    Benefits good for a small company

    Cons

    Environment: feels negative, insecure, punitive, and humorless, resulting in stressed out employees and high turnover. Despite the public health mission there is no cultivation of a motivating, shared sense of purpose and little demonstrated appreciation of hard-working, talented employees. Instead, you're made to feel as if you're lucky to work there. If you decide to interview--to get a sense of job security, be sure to ask about the length of funding behind any position you are applying for, and ask about the 3 month employee "trial" period, especially if you and your family are moving from out of state.

    Advice to Management

    NERI has been around a long time and has been very successful, but things aren’t the same as they were even 5 years ago due to changes in the local job market, now spectacular for clinical research. Be competitive by demonstrating an ability to care, listen, connect and appreciate in order to build trust, enhance retention and improve the experience of your current employees.


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