New Hanover Regional Medical Center Reviews | Glassdoor

New Hanover Regional Medical Center Reviews

Updated April 18, 2017
82 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Jack Barto
28 Ratings

82 Employee Reviews

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Pros
  • It has great benefits and it is a good place to work (in 6 reviews)

  • The people I worked with made the job (in 3 reviews)

Cons
  • Very short staffed but management refuses to create new positions to keep the hospital in the black (in 5 reviews)

  • Low pay, Under staffed, no respect for employees (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Paramedic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic in Wilmington, NC
    Current Employee - Paramedic in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong leadership from CEO, with constant growth during recession. Plenty of available overtime. Low cost health insurance.

    Cons

    Low pay. Consistently short staffed, then told that our productivity goal is not being met.

    Advice to Management

    Hire more staff.


  2. "Anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Wilmington, NC
    Former Employee - Anonymous in Wilmington, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at New Hanover Regional Medical Center full-time (More than 5 years)

    Pros

    PTO, staff, benefits, hospital discounts, private building.

    Cons

    Some Directors are not capable of being leaders and are threatened by their staff who appear motivated for growth. These directors do not walk the walk; not leaders to look up to.

    Advice to Management

    Provide more supervision to Directors and hold them accountable for their actions.


  3. "Emergency Dept: disastrous and dangerous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Director RN in Wilmington, NC
    Former Employee - Executive Director RN in Wilmington, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at New Hanover Regional Medical Center full-time (More than 3 years)

    Pros

    Paid for classes and certs. Clinical staff has amazing team members. Lifelong friends made here on the battlefield. Great medical benefits

    Cons

    Disconnected management, do not communicate with employees. Continually change procedures to make it look good on paper while making it ever more dangerous for patients and your license. Huge turnover rate related to inept leadership. The clinical staff feels like a front line infantry with no communications to base. The feeling is the department is covering up and we were blatantly told to change chart times to meet standards. A sentinel event occurred a few years ago and the continuous changes to procedure have made it more and more dangerous. Staff have zero departmental support and fear for their jobs daily. The dept continues to have new grads come in and have one year nurses orient them: more danger.

    Advice to Management

    Clean house. Departmental management needs to go and when they run out of people for their witch hunts, the house of cards will fall. Hopefully, no more patients die.


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  5. "Education Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Education Specialist in Wilmington, NC
    Current Employee - Education Specialist in Wilmington, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at New Hanover Regional Medical Center full-time (More than 3 years)

    Pros

    EFC, Benefits, Main employers in New Hanover County

    Cons

    Leadership accountability, 3% Annual increase, Little room for growth for non-clinical staff


  6. Helpful (1)

    "Operations Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Operationa in Hampstead, NC
    Former Employee - Director of Operationa in Hampstead, NC
    Approves of CEO

    I worked at New Hanover Regional Medical Center full-time (More than 3 years)

    Pros

    Highly evolving organization. I genuinely loved coming to work everyday. I had a boss I respected it understood the growing pains of a new physician network. I found my boss (VP) to be highly ethical and very much in touch with the reality of patient satisfaction and exemplary care. I loved my job here but needed to explore the other side of healthcare from an IT / technology perspective. NHRMC gave me the tools and confidence to do that.

    Cons

    Not enough arms or legs for the volume of work. Although professional development was available I was often unable to take advantage of it just because I was so busy maintaining my day to day responsibilities.


  7. Helpful (1)

    "Certified Pharmacy Technician II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Pharmacy Technician in Wilmington, NC
    Former Employee - Certified Pharmacy Technician in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at New Hanover Regional Medical Center (More than 10 years)

    Pros

    Excellent place to work! Great pay, great benefits, beautiful sprawling facility.

    Cons

    Scheduling conflicts, sometimes too many Chiefs in management.

    Advice to Management

    Happy employees are the back bone of the hospital. Just give an inch!


  8. Helpful (1)

    "Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Medical Assistant in Wilmington, NC
    Former Employee - Certified Medical Assistant in Wilmington, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at New Hanover Regional Medical Center full-time (More than 3 years)

    Pros

    Benefits were good, except this company is a monopoly so employees could only use the same company for expensive tests such as MRIs through their insurance

    Cons

    The company encouraged competition among co-workers which led to resentment

    Advice to Management

    None


  9. Helpful (3)

    "Nurse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse in Wilmington, NC
    Current Employee - Nurse in Wilmington, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Hanover Regional Medical Center full-time (More than 10 years)

    Pros

    Been here 15 years and wouldn't go anywhere else! And I have worked in other healthcare facilities... There's no comparison!
    The culture created over the years in this organization is phenomenal! People smile in the hallways and say hello to each other, there's a genuine feeling of team work for the common goal of providing the best care possible no matter what department you work for.

    Cons

    None! If there was any issue I feel wholeheartedly that the leadership would listen and actually take my concerns to heart.


  10. Helpful (1)

    "Staff RN"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Staff Nurse in Wilmington, NC
    Current Employee - Staff Nurse in Wilmington, NC
    Recommends
    No opinion of CEO

    I have been working at New Hanover Regional Medical Center full-time (More than 3 years)

    Pros

    No layoffs in years (I've only been here 3 years). Incentives for working extra. Tuition assistance after only 90 days of employment. Nice employee gym. I've worked in 2 specialty departments and the transition from one to another was easy. Willing to hire with little experience and train on the job. Management was very friendly and down to earth in the two departments I have worked in. One department orientation was fantastically organized and the other was very unorganized and more "day to day" agenda or calendar.

    Cons

    Lower pay, short staffing, so will get asked to work non stop one week but then may float the next week due to low census. Have had some issues butting heads with MDs but that's probably anywhere. Scheduling issues (some department specific, others hospital wide) have caused experienced nurses to leave, resulting in less experienced nurses running the unit.

    Advice to Management

    Ensure that orientation for new hires/new grads is organized and supportive. Several times I was told the wrong times/days for classes and then was unaware of certifications that were necessary until the last minute and was forced to come in on my personal time that was unscheduled simply because the department didn't have a clear orientation program.


  11. Helpful (6)

    "Objective View"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lean Project Lead II in Wilmington, NC
    Current Employee - Lean Project Lead II in Wilmington, NC
    Recommends
    Positive Outlook

    I have been working at New Hanover Regional Medical Center full-time (More than 8 years)

    Pros

    Senior leadership is driven and has gotten better about having a focus. Benefits cannot be beat!!!! :o) Employees care and are engaged in their work. Performance improvement has gotten better over the past 5 years as a direct result of the organization practicing Lean Methodology.

    Cons

    No diversity among upper management. About 7% of the leadership is non-Caucasian. Women in leadership is well represented and diversity among the the residency program is present. Opportunities for Black, Latino, Asian, and other races is not statistically divided or represented among the 200+ management and above positions, especially among the senior team.

    Advice to Management

    Build a strong succession and diversity program. Figure out how to attract or promote from within individuals of various ethnic and racial backgrounds.


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