New Horizons Computer Learning Centers Great Lakes Reviews | Glassdoor

New Horizons Computer Learning Centers Great Lakes Reviews

Updated June 27, 2017
28 reviews

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2.9
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Mark McManus, Jr.
13 Ratings

28 Employee Reviews

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  1. "Great work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at New Horizons Computer Learning Centers Great Lakes full-time (More than 3 years)

    Pros

    New Horizons offers solid to great compensation without the requirement of long hours, nights or weekends. Most reps arrive around at 8AM and the last one typically leaves by 5PM. Despite the high pressure of any sales job, there is no expectation to work nights or weekends! There is a fun atmosphere most of the time, and we recently added a couple of big screen tvs to the sales floor to watch ESPN while working. Most reps don't have quotas beyond 40K.

    Cons

    Management can be slow to adjust to changes in the market and in customers expectations. The atmosphere can be too relaxed sometimes and we need to stay focused as reps in order to hit goals and quotas.


  2. Helpful (2)

    "No Upside for Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at New Horizons Computer Learning Centers Great Lakes full-time

    Pros

    There are many dedicated and hard working employees at the company.
    The instructors in particular are great.
    34 years in the business means a lot of name recognition with clients.

    Cons

    Low salary.
    High healthcare costs and few other strong benefits. No 401k match.
    Near constant refocusing of the business that makes employees continuously fearful of their jobs. Multiple layoffs in various departments over the last few years including some employees who had been with the company for over 20 years. In the last few years many employees with similar experience have left on their own, no one retires from New Horizons.
    Revolving door for many roles.

    Advice to Management

    The top down management style currently in place isn't working. Paying lip service to employee needs isn't working. The executive team doesn't seem to have the best interests of employees at heart and this leads to very low morale.
    Show interest in the employees by investing more in them. It could be raises, or a 401k match, or more PTO. Make sure employees are actually using their PTO.
    Make NHLS a safe place for employees to grow.
    People see New Horizons as a starter job, not a career.
    Be more transparent.

  3. Helpful (2)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Livonia, MI
    Former Employee - Account Executive in Livonia, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at New Horizons Computer Learning Centers Great Lakes full-time (More than 3 years)

    Pros

    Good work / live balance, Good benefits.

    Cons

    Leadership is comical, the lack of company direction is staggering, the product is slowing becoming antiquated.

    Advice to Management

    Stop the nepotism, learn how to recognise and retain talent.


  4. Helpful (8)

    "Only a stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Livonia, MI
    Former Employee - Sales in Livonia, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at New Horizons Computer Learning Centers Great Lakes full-time (More than a year)

    Pros

    Work life balance and paid time off are much higher compared to an average company. New renovations are looking good.

    Cons

    The turnover rate for both management and account executives is exceptionally high. The executive team is weak, and most of them do not have any executive experience outside of New Horizons. They love to boast about their transparency, but the only thing that is transparent is that they don't know what they're doing. Any ideas from anyone other than executive management is quickly shut down and never talked about again. This is a "leading" training company that doesn't even provide adequate training for its own employees. Most new hires end up staring at their computers for their first two months wondering what went wrong. This company will always be a stepping stone to something better, and unfortunately, most employees figure that out within their first few months.

    Advice to Management

    Stop announcing to the office whenever there is a negative Glassdoor review. Do you have any idea how completely unprofessional and weak that makes you guys look? An employee writes a negative review, and you guys practically stalk the office trying to figure out who it was. Grow up. I didn't even have Glassdoor until the whole office was talking about a bad review that management was upset about back in the Fall.

    Start investing in your employees, from the administrative assistants, to your management team. A lot of talented people have left your company in the last 12 months, and it's because they have absolutely no reason to stay. Give them a reason, or you will continue to lose your employees.


  5. Helpful (8)

    "Not very well run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at New Horizons Computer Learning Centers Great Lakes full-time (More than a year)

    Pros

    Hiring process was quick and easy. Instructors are knowledgeable so the end product is pretty solid.

    Cons

    Company is not very well run. There is an inner-circle of people around the CEO/Owner that seem to continue with leadership roles even though sales numbers continue to be low. People are let go at the drop of a hat. Also, many of the talented people leave. Onboarding was non-existent. Performance reviews and merit increases were rarely, if ever, given.

    Advice to Management

    Not sure where to start.


  6. Helpful (3)

    "Fear will push you to win"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers great while they last.. Fear of losing your job helps focus on what you need to do. New office design is fun. Most people hired work hard and embrace the fear culture.

    Cons

    Admin and operations are stressed and can't keep up. Monthly CEO meetings are depressing.. What are our values besides pursuit of money? Training of new staff could be improved. Many nervous about how online learning could harm our sales.

    Advice to Management

    Keep people on edge to drive attention to details and increased sales. For those that make it, give yearly staff reviews and raises.


  7. Helpful (1)

    "Challenging but Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Livonia, MI
    Current Employee - Anonymous Employee in Livonia, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at New Horizons Computer Learning Centers Great Lakes full-time (More than 10 years)

    Pros

    Great product that has remained relevant throughout the years. If you are achieving your goals and doing the right thing the company rewards you financially and in other generous ways. Great people who are competitive but everyone wants each other to be successful. Managers can be demanding but fair and truly care about the success of each person. Just like any other sales job it is very demanding and the product does not sell itself but there is a lot of opportunity for those who are hungry!

    Cons

    Decisions can be knee-jerk based on short term performance. There are very good leaders in place and they need to be allowed to make decisions as these often come from the top and they are no longer connected to the current workforce or what motivates. Sometimes it takes to long to remove obstacles or react because to many decisions are made from the very top.

    Advice to Management

    Allow the Executives and Leaders put in place to do their job. Give them the tools to motivate and drive the right culture. Focus on people and the profit will come and not the other way. Mark has leaders who are very connected on his team but does not always delegate or empower. They are much more connected to the day to day and set the proper tone. Focus on the people and motivate them and they will drive the business. People first and the rest will follow. Trust in those in place to lead and don't bottleneck their ability to win!

  8. "Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Livonia, MI
    Former Employee - Anonymous Employee in Livonia, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lots of variety. Some management very good.

    Cons

    Many of the longtime managers given special treatment and were not that strong.


  9. Helpful (2)

    "Lots of cold calling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook

    I have been working at New Horizons Computer Learning Centers Great Lakes full-time (More than a year)

    Pros

    Good people overall. Training (the product) provided to customers was good and valuable. For the most part good feedback from customers.

    Cons

    Cold calling is an under statement. Many customers are solicited repeatedly. High turn over among sales people. Long ramp up and learning curve to sell training. Even accounts that have purchased in the past are not truly accounts that are repeat business.

    Advice to Management

    Putting a ton of pressure to cold call the same accounts over and over. Figure out how to differentiate yourself in the marketplace.


  10. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Livonia, MI
    Current Employee - Account Executive in Livonia, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at New Horizons Computer Learning Centers Great Lakes full-time (Less than a year)

    Pros

    Very good management, opportunity to make money if you are determined. This is not a job for a weak minded individual, if you are willing to put in the work you will be successful. The office has a outdated mindset, people like to complain about everything. The leadership team is actively taking care of it, we need an aggressive, motivated, energetic sales team and that's where we are headed. Don't apply if you don't fit that standard, you will not like it.

    Cons

    Quotas may be a tad out of reach

    Advice to Management

    Keep doing what you're doing.


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